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Telesales Representative – Upgrade Support/Inbound job at M-Kopa
Posted by: great-volunteer
Posted date: 2025-Jun-26
Location: Uganda, Kampala
Telesales Representative – Upgrade Support/Inbound 2025-06-25T16:41:26+00:00 M-Kopa https://cdn.ugashare.com/jsjobsdata/data/employer/comp_951/logo/M-KOPA.png https://www.m-kopa.com/ FULL_TIME Uganda Kampala 00256 Uganda Marketing, Sales and Service Customer Service 2025-07-05T17:00:00+00:00 Uganda 8 Key Responsibilities Customer Upgrades & Device Allocation - Upgrade existing customers via the internal system.
- Allocate phones to customers within the agreed turnaround time (TAT).
- Purchase serials and allocate devices accurately in the system.
Customer Verification & Screening - Use the NIRA portal to validate National IDs and perform KYC checks.
- Screen upgrade delivery customers and ensure the commitment fee is paid before proceeding.
Account Setup & Plan Selection - Identify suitable upgrade plans for customers.
- Create new customer accounts in Dash and ensure accurate profiling.
Sales & Inbound Product Support - Sell and allocate add-ons to customers.
- Upsell existing M-KOPA products to inbound callers.
- Guide customers on how to access cash loans via the M-KOPA App.
Troubleshooting & Quality Support - Provide basic troubleshooting for phone payment issues and app navigation.
- Resolve issues at first contact (FCR) while maintaining quality standards.
Queue & Task Manager Oversight - Manage the Telesales task queue and address product-related issues.
- Collaborate with outbound teams for issue escalation and resolution.
Incentive Management - Clear old incentives and upload new ones to client accounts for accurate collection.
Performance Monitoring - Maintain answer rate targets and adhere to call center performance standards.
This is an onsite role in Kampala reporting to the Telesales Team Leader. Expertise - Minimum of 1–2 years’ experience in a call center or BPO environment.
- Proven experience in sales or telesales, preferably in a target-driven setting.
- Strong customer service orientation with the ability to build rapport and trust.
- Excellent communication and problem-solving skills.
- Demonstrated empathy, patience, and attention to detail.
- Results-oriented, self-driven, and able to work independently.
- Strong team player with multitasking capabilities.
- Familiarity with CRM systems or mobile financial services is an added advantage.
JOB-685c26b6eec21 Vacancy title:
Telesales Representative – Upgrade Support/Inbound Jobs at:
M-Kopa Deadline of this Job:
Saturday, July 5 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Wednesday, June 25 2025, Base Salary: Not Disclosed JOB DETAILS: Key Responsibilities Customer Upgrades & Device Allocation - Upgrade existing customers via the internal system.
- Allocate phones to customers within the agreed turnaround time (TAT).
- Purchase serials and allocate devices accurately in the system.
Customer Verification & Screening - Use the NIRA portal to validate National IDs and perform KYC checks.
- Screen upgrade delivery customers and ensure the commitment fee is paid before proceeding.
Account Setup & Plan Selection - Identify suitable upgrade plans for customers.
- Create new customer accounts in Dash and ensure accurate profiling.
Sales & Inbound Product Support - Sell and allocate add-ons to customers.
- Upsell existing M-KOPA products to inbound callers.
- Guide customers on how to access cash loans via the M-KOPA App.
Troubleshooting & Quality Support - Provide basic troubleshooting for phone payment issues and app navigation.
- Resolve issues at first contact (FCR) while maintaining quality standards.
Queue & Task Manager Oversight - Manage the Telesales task queue and address product-related issues.
- Collaborate with outbound teams for issue escalation and resolution.
Incentive Management - Clear old incentives and upload new ones to client accounts for accurate collection.
Performance Monitoring - Maintain answer rate targets and adhere to call center performance standards.
This is an onsite role in Kampala reporting to the Telesales Team Leader. Expertise - Minimum of 1–2 years’ experience in a call center or BPO environment.
- Proven experience in sales or telesales, preferably in a target-driven setting.
- Strong customer service orientation with the ability to build rapport and trust.
- Excellent communication and problem-solving skills.
- Demonstrated empathy, patience, and attention to detail.
- Results-oriented, self-driven, and able to work independently.
- Strong team player with multitasking capabilities.
- Familiarity with CRM systems or mobile financial services is an added advantage.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure Interested in applying for this job? Click here to submit your application now
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