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Support & Delivery Engineer job at Craft Silicon
Posted by: great-volunteer
Posted date: 2025-Jun-27
Location: Uganda, Kampala
Support & Delivery Engineer 2025-06-26T16:35:48+00:00 Craft Silicon https://cdn.ugashare.com/jsjobsdata/data/employer/comp_11731/logo/zzzz.png https://www.craftsilicon.com/ FULL_TIME Uganda Kampala 00256 Uganda Nonprofit, and NGO Computer & IT 2025-07-05T17:00:00+00:00 Uganda 8 Craft Silicon is looking for a highly skilled and proactive Support & Delivery Engineer to join our growing team in Uganda. If you’re passionate about digital banking technologies, integration, and client-facing support, this is your opportunity to make a real impact in the fintech space.
What You’ll Do - Implement and support digital channels solutions (ATM, Mobile Banking, POS, Internet & Agency Banking)
- Engage with clients for successful onboarding and support
- Prepare technical documentation including FSDs and UAT scripts
- Conduct API testing using tools like Postman and SOAP UI
- Monitor system performance and transaction metrics
- Troubleshoot and resolve system incidents in collaboration with internal teams and 3rd party integrators
- Host and manage applications on web servers (IIS, Apache)
- Perform database scripting and queries (Oracle, MS-SQL)
- Maintain incident logs and resolution documentation
- Coordinate with DevOps and delivery teams to ensure timely rollouts
What We’re Looking For - Bachelor’s degree in Computer Science, IT, Information Systems or related field
- 3+ years of progressive IT experience, preferably in a fintech environment
- Proven experience supporting digital channels (ATM, POS, Internet/Mobile Banking)
- Familiarity with ISO 8583/ISO 20022 protocols and payments switching
- Experience in application hosting and web server setup
- Hands-on knowledge of database scripting and API integration
- Understanding of software delivery processes (Agile, Waterfall, Hybrid)
- Professional certifications (e.g., ITIL) are an added advantage
- Strong interpersonal and troubleshooting skills
- Excellent communication, planning, and organizational abilities
- Willingness to travel and work flexible hours when needed
Why Join Craft Silicon? - Work with one of Africa’s leading fintech innovators
- Gain exposure to enterprise-level digital banking solutions
- Collaborate with a diverse, talented, and driven team
- Shape the future of digital finance in East Africa
JOB-685d76e404100 Vacancy title:
Support & Delivery Engineer Jobs at:
Craft Silicon Deadline of this Job:
Saturday, July 5 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Thursday, June 26 2025, Base Salary: Not Disclosed JOB DETAILS: Craft Silicon is looking for a highly skilled and proactive Support & Delivery Engineer to join our growing team in Uganda. If you’re passionate about digital banking technologies, integration, and client-facing support, this is your opportunity to make a real impact in the fintech space.
What You’ll Do - Implement and support digital channels solutions (ATM, Mobile Banking, POS, Internet & Agency Banking)
- Engage with clients for successful onboarding and support
- Prepare technical documentation including FSDs and UAT scripts
- Conduct API testing using tools like Postman and SOAP UI
- Monitor system performance and transaction metrics
- Troubleshoot and resolve system incidents in collaboration with internal teams and 3rd party integrators
- Host and manage applications on web servers (IIS, Apache)
- Perform database scripting and queries (Oracle, MS-SQL)
- Maintain incident logs and resolution documentation
- Coordinate with DevOps and delivery teams to ensure timely rollouts
What We’re Looking For - Bachelor’s degree in Computer Science, IT, Information Systems or related field
- 3+ years of progressive IT experience, preferably in a fintech environment
- Proven experience supporting digital channels (ATM, POS, Internet/Mobile Banking)
- Familiarity with ISO 8583/ISO 20022 protocols and payments switching
- Experience in application hosting and web server setup
- Hands-on knowledge of database scripting and API integration
- Understanding of software delivery processes (Agile, Waterfall, Hybrid)
- Professional certifications (e.g., ITIL) are an added advantage
- Strong interpersonal and troubleshooting skills
- Excellent communication, planning, and organizational abilities
- Willingness to travel and work flexible hours when needed
Why Join Craft Silicon? - Work with one of Africa’s leading fintech innovators
- Gain exposure to enterprise-level digital banking solutions
- Collaborate with a diverse, talented, and driven team
- Shape the future of digital finance in East Africa
Work Hours: 8 Experience in Months: 36 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? craftsilicon.com&form%5Bvalid-to%5D=Saturday,%20July%205%202025">Click here to submit your application now.
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