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Call Center Agent job at Vaal
Posted by: great-volunteer
Posted date: 2025-May-28
Location: Kampala, Uganda
Call Center Agent 2025-05-27T15:21:41+00:00 Vaal https://cdn.ugashare.com/jsjobsdata/data/employer/comp_4821/logo/Vaal%20Real%20Estate.png https://vaal.co.ug/ FULL_TIME Kampala Kampala 00256 Uganda Investment Customer Service 2025-06-10T17:00:00+00:00 Uganda 8 Key Responsibilities: - Call Management: Handle inbound/outbound calls (follow-ups, cold calls) using predefined scripts.
- Front Desk Support: Greet visitors, manage inquiries/complaints, and maintain a tidy reception area.
- Customer Service: Resolve issues via phone/email, upsell products, and route calls to appropriate departments.
- CRM Operations: Update customer records, log call details, and generate reports.
- Marketing Support: Attend events to capture leads and assist the marketing team.
Skills & Requirements: - Communication: Fluent in English (and local languages if required).
- Tech Proficiency: Experience with CRM systems and basic office tools (Excel, email).
- Multitasking: Ability to manage calls, front desk, and data entry simultaneously.
- Problem-Solving: Aptitude for researching solutions to customer inquiries.
Call Management: Handle inbound/outbound calls (follow-ups, cold calls) using predefined scripts. Front Desk Support: Greet visitors, manage inquiries/complaints, and maintain a tidy reception area. Customer Service: Resolve issues via phone/email, upsell products, and route calls to appropriate departments. CRM Operations: Update customer records, log call details, and generate reports. Marketing Support: Attend events to capture leads and assist the marketing team. Communication: Fluent in English (and local languages if required). Tech Proficiency: Experience with CRM systems and basic office tools (Excel, email). Multitasking: Ability to manage calls, front desk, and data entry simultaneously. Problem-Solving: Aptitude for researching solutions to customer inquiries. No Requirements JOB-6835d8855e6f0 Vacancy title:
Call Center Agent Jobs at:
Vaal Deadline of this Job:
Tuesday, June 10 2025 Duty Station:
Kampala | Kampala | Uganda Summary
Date Posted: Tuesday, May 27 2025, Base Salary: Not Disclosed JOB DETAILS:
Key Responsibilities: - Call Management: Handle inbound/outbound calls (follow-ups, cold calls) using predefined scripts.
- Front Desk Support: Greet visitors, manage inquiries/complaints, and maintain a tidy reception area.
- Customer Service: Resolve issues via phone/email, upsell products, and route calls to appropriate departments.
- CRM Operations: Update customer records, log call details, and generate reports.
- Marketing Support: Attend events to capture leads and assist the marketing team.
Skills & Requirements: - Communication: Fluent in English (and local languages if required).
- Tech Proficiency: Experience with CRM systems and basic office tools (Excel, email).
- Multitasking: Ability to manage calls, front desk, and data entry simultaneously.
- Problem-Solving: Aptitude for researching solutions to customer inquiries.
Work Hours: 8 Experience: No Requirements Level of Education: bachelor degree Job application procedure
Interested in applying for this job? vaal.co.uq&form%5Bvalid-to%5D=Tuesday,%20June%2010%202025">Click here to submit your application now.
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