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Technical Support Specialist – Field Installation Support job at Virtus Global Security Company Limited
Posted by: great-volunteer
Posted date: 2025-Jul-31
Location: Uganda, Kampala
Technical Support Specialist – Field Installation Support 2025-07-30T16:23:40+00:00 Virtus Global Security Company Limited https://cdn.ugashare.com/jsjobsdata/data/default_logo_company/defaultlogo.png https://virtusglobalsecurity.com/ FULL_TIME Uganda Kampala 00256 Uganda Law, Public Safety, Corrections and Security Computer & IT 2025-08-05T17:00:00+00:00 Uganda 8 The Technical Support Specialist will provide real-time technical support to installations team both VGS and MoWT. This role ensures that field operations are well-coordinated, system issues are swiftly resolved on-site, and installation processes follow documented procedures. The role also plays a key part in improving user training, data integrity, and turnaround times for installations. Key Responsibilities: - Provide on-demand support to field installation teams across various regions.
- Troubleshoot installation-related system issues such as kit verification errors, stock mismatches, and workflow disruptions.
- Monitor field escalations and coordinate with relevant departments (stock, QA, customer service) for resolution.
- Document and track field incidents and contribute to the system issue knowledge base.
- Participate in training sessions for installers on system use and process compliance.
- Support the product team in collecting user pain points and feedback from field teams.
- Participate in user onboarding and refresher trainings, ensuring clarity in usage of updated procedures.
- Assist in testing new installation workflow features and updates before deployment.
- Maintain logs and provide regular reports on field-related support incidents.
Qualifications and Skills: - Bachelor's degree in IT, Computer Science, or a related field.
- 1–2 years' experience in a technical or field support role; knowledge of vehicle registration or related workflows is an advantage.
- Ability to work closely with diverse field teams and respond promptly under pressure.
- Strong interpersonal and communication skills for working with installers and clients.
- Familiarity with mobile data tools, dashboards, and ticketing systems.
- Willingness to travel to field locations when necessary.
- High accountability and good time management.
JOB-688a470c582ee Vacancy title:
Technical Support Specialist – Field Installation Support Jobs at:
Virtus Global Security Company Limited Deadline of this Job:
Tuesday, August 5 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Wednesday, July 30 2025, Base Salary: Not Disclosed JOB DETAILS: The Technical Support Specialist will provide real-time technical support to installations team both VGS and MoWT. This role ensures that field operations are well-coordinated, system issues are swiftly resolved on-site, and installation processes follow documented procedures. The role also plays a key part in improving user training, data integrity, and turnaround times for installations. Key Responsibilities: - Provide on-demand support to field installation teams across various regions.
- Troubleshoot installation-related system issues such as kit verification errors, stock mismatches, and workflow disruptions.
- Monitor field escalations and coordinate with relevant departments (stock, QA, customer service) for resolution.
- Document and track field incidents and contribute to the system issue knowledge base.
- Participate in training sessions for installers on system use and process compliance.
- Support the product team in collecting user pain points and feedback from field teams.
- Participate in user onboarding and refresher trainings, ensuring clarity in usage of updated procedures.
- Assist in testing new installation workflow features and updates before deployment.
- Maintain logs and provide regular reports on field-related support incidents.
Qualifications and Skills: - Bachelor's degree in IT, Computer Science, or a related field.
- 1–2 years' experience in a technical or field support role; knowledge of vehicle registration or related workflows is an advantage.
- Ability to work closely with diverse field teams and respond promptly under pressure.
- Strong interpersonal and communication skills for working with installers and clients.
- Familiarity with mobile data tools, dashboards, and ticketing systems.
- Willingness to travel to field locations when necessary.
- High accountability and good time management.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? itms-ug.com&form%5Bvalid-to%5D=Tuesday,%20August%205%202025">Click here to submit your application now.
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