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Specialist- Fraud Management job at MTN-Uganda
Posted by: great-volunteer
Posted date: 2025-Aug-26
Location: Uganda, Kampala
Specialist- Fraud Management 2025-08-25T20:34:26+00:00 MTN-Uganda https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1220/logo/mtn.jpg https://www.mtn.co.ug/ FULL_TIME Uganda Kampala 00256 Uganda Telecommunications Accounting & Finance 2025-09-04T17:00:00+00:00 Uganda 8 Main Job Functions: - Prepare and publish Opco reports / dashboard as per the agreed frequency and format for regular forensic checks
- Assist in preparation of incident based fraud reports
- Identify fraud indicators based on defined analysis and checkpoints to identify hidden trends and patterns requiring detailed forensic investigations
- Perform initial diagnosis for deviations noted, wherever in excess of set threshold limits
- Assist Fraud and RA Managers with respect to investigation support - validating evidence, documenting evidence, performing analysis as-asked, providing information as-requested
- Assists in performance of day to day fraud management operations
- Assist in periodic gross revenue risk assessment to establish Fraud Assessment plan for the period (activity calendar, frequency, criticality of reconciliations etc)
- Apply MTN Methodology for quantification of fraud scenarios and provide initial report to Fraud Manager for review and validation
- Coordinate with BRM on any specific incident based forensic requirements
- Comply with communication and confidentiality protocols for fraud related information
- Coordinate the implementation of corrective actions and preventive controls recommendations
- Design, test and implement controls.
- Participate and provide inputs in operational meetings as and when required
- Set up and manage adhoc meetings for day to day operational requirements as and when required
- Review performance metric dashboards prepared on various performance metics and provide input to the manager.
- Participate and provide inputs in project status meetings
Key Performance Areas: - Root cause analysis and remediation of subscriber related matters
- Controls validation and execution to minimise leakage opportunities
- Support for control gap closure, control quality and review for risk reduction
- Provide input into RAFM strategy in accordance with the overall MTN strategy
- Innovate and create new product or service solutions through the Process Design Authority (DA), as per revenue protection mandate
- Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
- Quantification of the leakages realised from system and control failures
- Follow up with primary control on process development and or improvement for vulnerable areas for which no process is defined
Education: - Bachelor’s degree in Computer Science, Statistics, Economics, Finance and / or relevant field.
Experience: - A minimum of 2 years work experience
- A good appreciation of telecommunications technology, products and systems.
- At least 1 year of working knowledge with internal control and governance systems and environments is essential
- At least 1 year of data analytics experience
Training/Certification: - Preferable – CFE/CISA/CISM qualification
Skills/Competencies: - Analytical
- Communication
- Data Interpretation
- Forensic
- Presentation
- Reporting
- Adaptable
- Communication
JOB-68acc8d222b35 Vacancy title:
Specialist- Fraud Management Jobs at:
MTN-Uganda Deadline of this Job:
Thursday, September 4 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Monday, August 25 2025, Base Salary: Not Disclosed JOB DETAILS: Main Job Functions: - Prepare and publish Opco reports / dashboard as per the agreed frequency and format for regular forensic checks
- Assist in preparation of incident based fraud reports
- Identify fraud indicators based on defined analysis and checkpoints to identify hidden trends and patterns requiring detailed forensic investigations
- Perform initial diagnosis for deviations noted, wherever in excess of set threshold limits
- Assist Fraud and RA Managers with respect to investigation support - validating evidence, documenting evidence, performing analysis as-asked, providing information as-requested
- Assists in performance of day to day fraud management operations
- Assist in periodic gross revenue risk assessment to establish Fraud Assessment plan for the period (activity calendar, frequency, criticality of reconciliations etc)
- Apply MTN Methodology for quantification of fraud scenarios and provide initial report to Fraud Manager for review and validation
- Coordinate with BRM on any specific incident based forensic requirements
- Comply with communication and confidentiality protocols for fraud related information
- Coordinate the implementation of corrective actions and preventive controls recommendations
- Design, test and implement controls.
- Participate and provide inputs in operational meetings as and when required
- Set up and manage adhoc meetings for day to day operational requirements as and when required
- Review performance metric dashboards prepared on various performance metics and provide input to the manager.
- Participate and provide inputs in project status meetings
Key Performance Areas: - Root cause analysis and remediation of subscriber related matters
- Controls validation and execution to minimise leakage opportunities
- Support for control gap closure, control quality and review for risk reduction
- Provide input into RAFM strategy in accordance with the overall MTN strategy
- Innovate and create new product or service solutions through the Process Design Authority (DA), as per revenue protection mandate
- Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
- Quantification of the leakages realised from system and control failures
- Follow up with primary control on process development and or improvement for vulnerable areas for which no process is defined
Education: - Bachelor’s degree in Computer Science, Statistics, Economics, Finance and / or relevant field.
Experience: - A minimum of 2 years work experience
- A good appreciation of telecommunications technology, products and systems.
- At least 1 year of working knowledge with internal control and governance systems and environments is essential
- At least 1 year of data analytics experience
Training/Certification: - Preferable – CFE/CISA/CISM qualification
Skills/Competencies: - Analytical
- Communication
- Data Interpretation
- Forensic
- Presentation
- Reporting
- Adaptable
- Communication
Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure Interested in applying for this job? Click here to submit your application now
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