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SD Specialist job at Mogo
Posted by: great-volunteer
Posted date: 2025-Jul-01
Location: kampala, Kampala, Uganda
SD Specialist 2025-07-01T03:56:09+00:00 Mogo https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7669/logo/Mogo.jpeg https://www.mogo.co.ug/ FULL_TIME kampala Kampala 00256 Uganda Finance Computer & IT 2025-07-17T17:00:00+00:00 Uganda 8 RESPONSIBILITIES: Ticket Management: - Monitor and manage incoming service desk tickets in Jira.
- Categorize, prioritize, and resolve tickets based on SLA.
- Update tickets with accurate troubleshooting steps, resolutions, and status changes.
Technical Investigation & Support: - Execute SQL/database queries to support troubleshooting and data validation.
- Provide first-level and intermediate support for ERP-related issues.
- Collaborate with users to gather clear issue descriptions and context.
Bug Reporting & Escalation: - Identify potential system defects and escalate to development teams with clearly documented bug reports.
- Track progress of escalated issues and keep stakeholders informed.
Documentation: - Maintain accurate records of known issues, resolutions, and standard operating procedures.
- Contribute to the internal knowledge base and support documentation.
Stakeholder Communication: - Provide regular updates to requesters and teams on issue status.
- Coordinate with developers, QA, and infrastructure teams for resolution of complex issues.
QUALIFICATIONS: - Bachelor's degree in Information Technology, Computer Science, or related field.
- 2+ years in a technical support, service desk, or application support role.
- Proficient in Jira (or other ticketing systems).
- Working knowledge of relational databases and SQL for troubleshooting.
- Familiarity with ERP systems (e.g., Odoo, SAP, Dynamics) is a strong advantage.
- Strong problem-solving, documentation, and communication skills.
- Ability to prioritize and handle multiple tasks in a high-pressure environment.
Ticket Management: Monitor and manage incoming service desk tickets in Jira. Categorize, prioritize, and resolve tickets based on SLA. Update tickets with accurate troubleshooting steps, resolutions, and status changes. Technical Investigation & Support: Execute SQL/database queries to support troubleshooting and data validation. Provide first-level and intermediate support for ERP-related issues. Collaborate with users to gather clear issue descriptions and context. Bug Reporting & Escalation: Identify potential system defects and escalate to development teams with clearly documented bug reports. Track progress of escalated issues and keep stakeholders informed. Documentation: Maintain accurate records of known issues, resolutions, and standard operating procedures. Contribute to the internal knowledge base and support documentation. Stakeholder Communication: Provide regular updates to requesters and teams on issue status. Coordinate with developers, QA, and infrastructure teams for resolution of complex issues. Bachelor's degree in Information Technology, Computer Science, or related field. 2+ years in a technical support, service desk, or application support role. Proficient in Jira (or other ticketing systems). Working knowledge of relational databases and SQL for troubleshooting. Familiarity with ERP systems (e.g., Odoo, SAP, Dynamics) is a strong advantage. Strong problem-solving, documentation, and communication skills. Ability to prioritize and handle multiple tasks in a high-pressure environment. JOB-68635c59adb6f Vacancy title:
SD Specialist Jobs at:
Mogo Deadline of this Job:
Thursday, July 17 2025 Duty Station:
kampala | Kampala | Uganda Summary
Date Posted: Tuesday, July 1 2025, Base Salary: Not Disclosed JOB DETAILS: RESPONSIBILITIES: Ticket Management: - Monitor and manage incoming service desk tickets in Jira.
- Categorize, prioritize, and resolve tickets based on SLA.
- Update tickets with accurate troubleshooting steps, resolutions, and status changes.
Technical Investigation & Support: - Execute SQL/database queries to support troubleshooting and data validation.
- Provide first-level and intermediate support for ERP-related issues.
- Collaborate with users to gather clear issue descriptions and context.
Bug Reporting & Escalation: - Identify potential system defects and escalate to development teams with clearly documented bug reports.
- Track progress of escalated issues and keep stakeholders informed.
Documentation: - Maintain accurate records of known issues, resolutions, and standard operating procedures.
- Contribute to the internal knowledge base and support documentation.
Stakeholder Communication: - Provide regular updates to requesters and teams on issue status.
- Coordinate with developers, QA, and infrastructure teams for resolution of complex issues.
QUALIFICATIONS: - Bachelor's degree in Information Technology, Computer Science, or related field.
- 2+ years in a technical support, service desk, or application support role.
- Proficient in Jira (or other ticketing systems).
- Working knowledge of relational databases and SQL for troubleshooting.
- Familiarity with ERP systems (e.g., Odoo, SAP, Dynamics) is a strong advantage.
- Strong problem-solving, documentation, and communication skills.
- Ability to prioritize and handle multiple tasks in a high-pressure environment.
Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? mogo.co.ug&form%5Bvalid-to%5D=Thursday,%20July%2017%202025">Click here to submit your application now.
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