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Patient Experience Officer – C-LAB job at C-care
Posted by: great-volunteer
Posted date: 2025-Aug-16
Location: Uganda, Kampala
Patient Experience Officer – C-LAB 2025-08-15T10:22:43+00:00 C-care https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7513/logo/ccare.jpeghttps://www.ugashare.com/employers/newest-jobs/company-C-care-7513 https://c-care.com/ug/ FULL_TIME Uganda Kampala 00256 Uganda Healthcare Customer Service 2025-08-26T17:00:00+00:00 Uganda 8 | Brief Job Summary | | The Patient Experience Officer will be responsible for designing, implementing, and monitoring strategies to ensure exceptional patient-centered care. This role focuses on enhancing the patient journey from first contact to post-service follow-up, ensuring all interactions meet the highest standards of service, empathy, and efficiency. The position requires cross-department collaboration to address patient feedback, improve processes, and uphold the organization’s service excellence standards. | | Key Duties & Job Responsibilities | - Develop and implement patient experience policies, standards, and service protocols across all touch points (reception, clinical areas, labs, online platforms, etc.).
- Map and continuously refine the patient journey to identify pain points and improvement opportunities.
- Monitor service delivery against patient experience KPIs and report trends to management.
- Introduce and maintain initiatives such as patient feedback systems, loyalty programs, and service recovery protocols
| JOB-689f0a737b3e5 Vacancy title:
Patient Experience Officer – C-LAB Jobs at:
C-care Deadline of this Job:
Tuesday, August 26 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Friday, August 15 2025, Base Salary: Not Disclosed JOB DETAILS: | Brief Job Summary | | The Patient Experience Officer will be responsible for designing, implementing, and monitoring strategies to ensure exceptional patient-centered care. This role focuses on enhancing the patient journey from first contact to post-service follow-up, ensuring all interactions meet the highest standards of service, empathy, and efficiency. The position requires cross-department collaboration to address patient feedback, improve processes, and uphold the organization’s service excellence standards. | | Key Duties & Job Responsibilities | - Develop and implement patient experience policies, standards, and service protocols across all touch points (reception, clinical areas, labs, online platforms, etc.).
- Map and continuously refine the patient journey to identify pain points and improvement opportunities.
- Monitor service delivery against patient experience KPIs and report trends to management.
- Introduce and maintain initiatives such as patient feedback systems, loyalty programs, and service recovery protocols
| Work Hours: 8 Experience in Months: 36 Level of Education: bachelor degree Job application procedure Interested in applying for this job? Click here to submit your application now
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