ICT Support Assistant job at yo kuku uganda
Posted by: great-volunteer
Posted date: 2025-Aug-20
Location: kampala, Kampala, Uganda
ICT Support Assistant 2025-08-19T07:53:21+00:00 yo kuku uganda https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3000/logo/yo%20kuku%20uganda.jpg https://yokuku.com/ FULL_TIME kampala Kampala 00256 Uganda Agriculture, Food, and Natural Resources Computer & IT 2025-08-23T17:00:00+00:00 Uganda 8 Description HMH Kuku is hiring an ICT Support Assistant to provide day-to-day ICT and administrative support for HMH KUKU (Yo Kuku! and Kenchic Uganda) operations. The role ensures efficient support to users and the continuity of ICT services by managing first-level support and escalating complex issues for resolution. Reports to: ICT Administrator Roles & Responsibilities - Support the implementation and adherence to ICT strategies, systems, and policies.
- Monitor ICT systems and internet uptime, escalating downtime or persistent issues to the ICT Administrator.
- Install, configure, and maintain user computers, printers, and other ICT equipment.
- Troubleshoot and diagnose hardware/software issues and perform basic repairs or escalate when necessary.
- Provide timely user support on system access, Microsoft Office tools, printers, and internet use.
- Maintain system security and ensure backups are scheduled and functioning.
- Monitor and maintain local network equipment (routers, switches, access points).
- Maintain ICT asset registers and document incidents and resolutions.
- Support virtual meetings, user account setups, and email access.
- Participate in the implementation of ICT projects and group-wide initiatives.
Qualifications: - Diploma or bachelorâs degree in information technology, Computer Science, or a related field.
Experience: - At least 1 year of hands-on experience in an IT support or helpdesk role.
- Familiarity with Microsoft 365, Windows OS, basic networking, and use of remote support tools.
Competencies and Attributes - Good communication skills
- Organized, proactive, and detail-oriented
- Basic understanding of LAN/WAN technologies
- Strong problem-solving abilities
- Willingness to learn and take initiative
- Ability to work independently and escalate appropriately
- Team player with a continuous improvement mindset
Support the implementation and adherence to ICT strategies, systems, and policies. Monitor ICT systems and internet uptime, escalating downtime or persistent issues to the ICT Administrator. Install, configure, and maintain user computers, printers, and other ICT equipment. Troubleshoot and diagnose hardware/software issues and perform basic repairs or escalate when necessary. Provide timely user support on system access, Microsoft Office tools, printers, and internet use. Maintain system security and ensure backups are scheduled and functioning. Monitor and maintain local network equipment (routers, switches, access points). Maintain ICT asset registers and document incidents and resolutions. Support virtual meetings, user account setups, and email access. Participate in the implementation of ICT projects and group-wide initiatives. Diploma or bachelorâs degree in information technology, Computer Science, or a related field. Experience: At least 1 year of hands-on experience in an IT support or helpdesk role. Familiarity with Microsoft 365, Windows OS, basic networking, and use of remote support tools. JOB-68a42d711982a Vacancy title: ICT Support Assistant Jobs at: yo kuku uganda Deadline of this Job: Saturday, August 23 2025 Duty Station: kampala | Kampala | Uganda Summary Date Posted: Tuesday, August 19 2025, Base Salary: Not Disclosed JOB DETAILS: Description HMH Kuku is hiring an ICT Support Assistant to provide day-to-day ICT and administrative support for HMH KUKU (Yo Kuku! and Kenchic Uganda) operations. The role ensures efficient support to users and the continuity of ICT services by managing first-level support and escalating complex issues for resolution. Reports to: ICT Administrator Roles & Responsibilities - Support the implementation and adherence to ICT strategies, systems, and policies.
- Monitor ICT systems and internet uptime, escalating downtime or persistent issues to the ICT Administrator.
- Install, configure, and maintain user computers, printers, and other ICT equipment.
- Troubleshoot and diagnose hardware/software issues and perform basic repairs or escalate when necessary.
- Provide timely user support on system access, Microsoft Office tools, printers, and internet use.
- Maintain system security and ensure backups are scheduled and functioning.
- Monitor and maintain local network equipment (routers, switches, access points).
- Maintain ICT asset registers and document incidents and resolutions.
- Support virtual meetings, user account setups, and email access.
- Participate in the implementation of ICT projects and group-wide initiatives.
Qualifications: - Diploma or bachelorâs degree in information technology, Computer Science, or a related field.
Experience: - At least 1 year of hands-on experience in an IT support or helpdesk role.
- Familiarity with Microsoft 365, Windows OS, basic networking, and use of remote support tools.
Competencies and Attributes - Good communication skills
- Organized, proactive, and detail-oriented
- Basic understanding of LAN/WAN technologies
- Strong problem-solving abilities
- Willingness to learn and take initiative
- Ability to work independently and escalate appropriately
- Team player with a continuous improvement mindset
Work Hours: 8 Experience in Months: 12 Level of Education: associate degree Job application procedure Interested in applying for this job? gmail.com&form%5Bvalid-to%5D=Saturday,%20August%2023%202025">Click here to submit your application now.
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