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Floor Manager job at Tropix Auto Spa and Lawns
Posted by: great-volunteer
Posted date: 2025-Aug-29
Location: Kira, Kampala, Uganda
Floor Manager 2025-08-29T08:39:39+00:00 Tropix Auto Spa and Lawns https://cdn.ugashare.com/jsjobsdata/data/employer/comp_11988/logo/Tropix%20Auto%20Spa%20and%20Lawns.png https://www.ugashare.com/jobs/ FULL_TIME Kira Kampala 00256 Uganda Hospitality, and Tourism Management 2025-09-01T17:00:00+00:00 Uganda 8 Job Summary We are looking for an experienced and proactive Floor Manager to lead our front-of-house team and ensure the smooth operation of our dining room. You are responsible for upholding our standards of service, managing staff, and resolving issues to guarantee an outstanding guest experience. The ideal candidate is a natural leader, an excellent problem-solver, and has a keen eye for detail. Key Responsibilities Guest Experience: - Oversee all aspects of service during shifts, ensuring consistency and quality.
- Greet guests, check on their satisfaction, and handle any complaints or issues promptly and diplomatically.
- Manage reservations and seating flow to maximize efficiency and minimize wait times.
Team Leadership: - Supervise, support, and motivate all front-of-house staff (servers, hosts, bussers).
- Conduct pre-shift meetings to communicate menu changes, specials, and service goals.
- Assist in training new hires and providing ongoing coaching to existing staff.
- Manage shift schedules and delegate tasks effectively.
Operations: - Open and/or close the restaurant, handling cash drops and reconciling sales reports.
- Ensure the dining room, host stand, and service areas are clean, stocked, and well-organized.
- Monitor inventory of front-of-house supplies and place orders as needed.
- Enforce all company policies, safety protocols, and health department regulations.
Qualifications & Experience - Minimum 2-3 years of experience in a restaurant supervisory or management role.
- Comprehensive knowledge of restaurant operations, fine dining service standards, and POS systems.
- Valid food safety certification (e.g., ServSafe) is a plus.
- Proven experience in conflict resolution and customer service recovery.
Skills & Competencies - Leadership: Ability to inspire, direct, and hold a team accountable.
- Problem-Solving: Calm and effective under pressure.
- Financial Acumen: Understanding of sales reports, labor costs, and inventory management.
- Communication: Exceptional verbal and written communication skills for interacting with both guests and staff.
- Organization: Meticulous attention to detail and ability to multitask.
Guest Experience: Oversee all aspects of service during shifts, ensuring consistency and quality. Greet guests, check on their satisfaction, and handle any complaints or issues promptly and diplomatically. Manage reservations and seating flow to maximize efficiency and minimize wait times. Team Leadership: Supervise, support, and motivate all front-of-house staff (servers, hosts, bussers). Conduct pre-shift meetings to communicate menu changes, specials, and service goals. Assist in training new hires and providing ongoing coaching to existing staff. Manage shift schedules and delegate tasks effectively. Operations: Open and/or close the restaurant, handling cash drops and reconciling sales reports. Ensure the dining room, host stand, and service areas are clean, stocked, and well-organized. Monitor inventory of front-of-house supplies and place orders as needed. Enforce all company policies, safety protocols, and health department regulations. Minimum 2-3 years of experience in a restaurant supervisory or management role. Comprehensive knowledge of restaurant operations, fine dining service standards, and POS systems. Valid food safety certification (e.g., ServSafe) is a plus. Proven experience in conflict resolution and customer service recovery. JOB-68b1674b79326 Vacancy title:
Floor Manager Jobs at:
Tropix Auto Spa and Lawns Deadline of this Job:
Monday, September 1 2025 Duty Station:
Kira | Kampala | Uganda Summary
Date Posted: Friday, August 29 2025, Base Salary: Not Disclosed JOB DETAILS: Job Summary We are looking for an experienced and proactive Floor Manager to lead our front-of-house team and ensure the smooth operation of our dining room. You are responsible for upholding our standards of service, managing staff, and resolving issues to guarantee an outstanding guest experience. The ideal candidate is a natural leader, an excellent problem-solver, and has a keen eye for detail. Key Responsibilities Guest Experience: - Oversee all aspects of service during shifts, ensuring consistency and quality.
- Greet guests, check on their satisfaction, and handle any complaints or issues promptly and diplomatically.
- Manage reservations and seating flow to maximize efficiency and minimize wait times.
Team Leadership: - Supervise, support, and motivate all front-of-house staff (servers, hosts, bussers).
- Conduct pre-shift meetings to communicate menu changes, specials, and service goals.
- Assist in training new hires and providing ongoing coaching to existing staff.
- Manage shift schedules and delegate tasks effectively.
Operations: - Open and/or close the restaurant, handling cash drops and reconciling sales reports.
- Ensure the dining room, host stand, and service areas are clean, stocked, and well-organized.
- Monitor inventory of front-of-house supplies and place orders as needed.
- Enforce all company policies, safety protocols, and health department regulations.
Qualifications & Experience - Minimum 2-3 years of experience in a restaurant supervisory or management role.
- Comprehensive knowledge of restaurant operations, fine dining service standards, and POS systems.
- Valid food safety certification (e.g., ServSafe) is a plus.
- Proven experience in conflict resolution and customer service recovery.
Skills & Competencies - Leadership: Ability to inspire, direct, and hold a team accountable.
- Problem-Solving: Calm and effective under pressure.
- Financial Acumen: Understanding of sales reports, labor costs, and inventory management.
- Communication: Exceptional verbal and written communication skills for interacting with both guests and staff.
- Organization: Meticulous attention to detail and ability to multitask.
Work Hours: 8 Experience in Months: 24 Level of Education: associate degree Job application procedure
Interested in applying for this job? gmail.com&form%5Bvalid-to%5D=Monday,%20September%201%202025">Click here to submit your application now.
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