Credit Portfolio Officer job at Bayport Financial Services Uganda Limited
Posted by: great-volunteer
Posted date: 2026-Apr-28
Location: Kampala
Credit Portfolio Officer 2026-04-27T12:29:36+00:00 Bayport Financial Services Uganda Limited https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1050/logo/BAYPORT.jpg https://www.ugashare.com/jobs/ FULL_TIME Kampala Kampala 00256 Uganda Financial Services Accounting & Finance, Business Operations, Customer Service 2026-05-08T17:00:00+00:00 8 Bayport Financial Services (U) Ltd is hiring a Credit Portfolio Officer responsible for supporting the recovery and monitoring of assigned loan accounts under the guidance of the Credit Portfolio Coordinator. The role focuses on executing day-to-day collection activities, client follow-ups, data capture, and basic reporting to ensure timely repayments while maintaining professional customer relationships. Key Duties and Responsibilities: Collections Support (Salaried and Non Salaried Portfolios) - Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification - Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service - Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping - Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration - Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct - Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Collections Support (Salaried and Non Salaried Portfolios) - Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification - Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service - Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping - Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration - Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct - Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Collections Support (Salaried and Non Salaried Portfolios) - Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification - Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service - Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping - Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration - Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct - Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Collections Support (Salaried and Non Salaried Portfolios) - Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification - Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service - Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping - Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration - Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct - Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Qualifications, Skills and Experience: - Bachelor’s degree in business administration, Finance, Accounting, Economics, or a related discipline
- Minimum 1 year experience in credit operations, collections, customer service, or sales in a financial institution (Essential)
- Exposure to salaried and/or informal sector clients (Desirable)
- Basic field collections experience is an added advantage
- Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
- Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
- Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
- Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
- Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
- Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
- Customer relationship management
- Time management
- Communications
- Basic reporting skills
- Data capture skills
- Loan management system proficiency
JOB-69ef56b0b4dfe Vacancy title:
Credit Portfolio Officer Jobs at:
Bayport Financial Services Uganda Limited Deadline of this Job:
Friday, May 8 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Monday, April 27 2026, Base Salary: Not Disclosed JOB DETAILS:
Bayport Financial Services (U) Ltd is hiring a Credit Portfolio Officer responsible for supporting the recovery and monitoring of assigned loan accounts under the guidance of the Credit Portfolio Coordinator. The role focuses on executing day-to-day collection activities, client follow-ups, data capture, and basic reporting to ensure timely repayments while maintaining professional customer relationships. Key Duties and Responsibilities: Collections Support (Salaried and Non Salaried Portfolios) - Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification - Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service - Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping - Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration - Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct - Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Collections Support (Salaried and Non Salaried Portfolios) - Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification - Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service - Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping - Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration - Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct - Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Collections Support (Salaried and Non Salaried Portfolios) - Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification - Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service - Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping - Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration - Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct - Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Collections Support (Salaried and Non Salaried Portfolios) - Conduct routine follow ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator.
- Remind clients of upcoming, due, and overdue repayments in line with agreed schedules.
- Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises.
- Assist in tracking arrears movements and identifying delinquent accounts for escalation.
Field Support and Verification - Participate in field visits and vote visits as assigned by the Credit Portfolio Coordinator.
- Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries.
- Collect and verify supporting information from employers, clients, or votes where required.
Client Engagement and Service - Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments.
- Respond to basic client inquiries on balances, payment dates, and repayment processes.
- Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator.
Documentation and Record Keeping - Accurately capture all client interactions in the loan management system.
- Maintain proper records of calls made, messages sent, payments received and follow ups required.
- Support documentation required for arrears management, restructurings, or escalations.
Reporting and Administration - Prepare and submit daily and weekly activity summaries to the Credit Portfolio Coordinator.
- Assist with preparation of portfolio reports, aging summaries, and collection trackers.
- Follow up with Receipting or Finance to confirm payment allocations where discrepancies arise.
Compliance and Conduct - Adhere strictly to credit policies, recovery procedures, and regulatory guidelines.
- Always maintain confidentiality of client information.
- Escalate suspected fraud, misrepresentation, or misconduct in line with policy.
Qualifications, Skills and Experience: - Bachelor’s degree in business administration, Finance, Accounting, Economics, or a related discipline
- Minimum 1 year experience in credit operations, collections, customer service, or sales in a financial institution (Essential)
- Exposure to salaried and/or informal sector clients (Desirable)
- Basic field collections experience is an added advantage
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? bayport.co.ug&form%5Bvalid-to%5D=Friday,%20May%208%202026">Click here to submit your application now.
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