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Specialist- Production Assurance (1 Position) job at dfcu Bank
Posted by: great-volunteer
Posted date: 2025-Aug-28
Location: uganda, Kampala, Uganda
Specialist- Production Assurance (1 Position) 2025-08-27T17:39:24+00:00 dfcu Bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7435/logo/dfcu%20Bank.jpeg https://dfcugroup.com/ FULL_TIME uganda Kampala 00256 Uganda Banking Computer & IT 2025-09-03T17:00:00+00:00 Uganda 8 KEY ACCOUNTABILITIES: - Responsible and accountable for management of a reliable Configuration management database, Definitive Hardware store and Definitive software library.
- Supervises the Technology Release Management, Change Management, and Problem Management ITIL Processes.
- Monitor and report on progress of problems, ensuring the Problem management team resolve problems within agreed SLA timelines.
- Implement the IT Problem management process, make temporary solutions (workarounds) available, develop final solutions for known errors and ensure that improvement is derived from past problems records.
- Maximize IT service quality by obtaining Root Cause Analysis (RCA) from the respective system owners to rectify and prevent re-occurrences, through reactive and proactive procedures within set RTO timelines.
- Support the design, implement, and coordinate IT Disaster recovery planning processes and ensure business continuance.
- Monitor services and perform Events Management on all Configuration Items (CIs) to detect and escalate exception conditions or events.
- Support the Manager IT Service Delivery in documenting and managing both External and Internal – SLAs and stakeholders.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED: - Minimum of a Bachelor’s Degree in Computer Science, Information Technology (IT), Engineering or other numerical biased field from a reputable university or college.
- PRINCE2/ PMP (Project Management and Planning) added advantage.
- Knowledge of Banking services or other IT certification is added advantage.
- Certification in ITILv4.0+ expert training.
- Any other IT certification is added advantage.
- At least 4 + years of technical support role in medium to large organizations.
- Ability to lead and manage a team(s).
- Curiosity about how processes, and systems work.
- Data and statistical analysis experience.
- Strong interpersonal communication and relationship-building skills.
- Excellent report and technical writing skills.
- Problem Management, Change Management skills.
- Able and willing to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
- Self-motivated team player with the ability to adapt, work co-operatively and effectively in different situations.
- Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, speak clearly to third parties and employees.
- Critical-thinking and root-cause-analysis skills.
- Planning and Organization.
- Critical Judgement and Decision-Making.
- Good Communicator – Presents ideas effectively, clearly, and concisely both orally and in writing.
- Interpersonal Skills – Create a culture of continuous development and ownership with self and the team.
- Inspire Commitment –Actions and behaviors are consistent with words.
- Self-Development – Pursues positive change in self and organization. Drives own personal development plan.
- Rapidly establish a good working relationship with end users and other professionals such as Infrastructure System Administrators.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Self-motivated, Positive attitude under stress conditions.
- Team-oriented attitude to help end users with technical problems.
JOB-68af42cc67d1b Vacancy title:
Specialist- Production Assurance (1 Position) Jobs at:
dfcu Bank Deadline of this Job:
Wednesday, September 3 2025 Duty Station:
uganda | Kampala | Uganda Summary
Date Posted: Wednesday, August 27 2025, Base Salary: Not Disclosed JOB DETAILS: KEY ACCOUNTABILITIES: - Responsible and accountable for management of a reliable Configuration management database, Definitive Hardware store and Definitive software library.
- Supervises the Technology Release Management, Change Management, and Problem Management ITIL Processes.
- Monitor and report on progress of problems, ensuring the Problem management team resolve problems within agreed SLA timelines.
- Implement the IT Problem management process, make temporary solutions (workarounds) available, develop final solutions for known errors and ensure that improvement is derived from past problems records.
- Maximize IT service quality by obtaining Root Cause Analysis (RCA) from the respective system owners to rectify and prevent re-occurrences, through reactive and proactive procedures within set RTO timelines.
- Support the design, implement, and coordinate IT Disaster recovery planning processes and ensure business continuance.
- Monitor services and perform Events Management on all Configuration Items (CIs) to detect and escalate exception conditions or events.
- Support the Manager IT Service Delivery in documenting and managing both External and Internal – SLAs and stakeholders.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED: - Minimum of a Bachelor’s Degree in Computer Science, Information Technology (IT), Engineering or other numerical biased field from a reputable university or college.
- PRINCE2/ PMP (Project Management and Planning) added advantage.
- Knowledge of Banking services or other IT certification is added advantage.
- Certification in ITILv4.0+ expert training.
- Any other IT certification is added advantage.
- At least 4 + years of technical support role in medium to large organizations.
- Ability to lead and manage a team(s).
- Curiosity about how processes, and systems work.
- Data and statistical analysis experience.
- Strong interpersonal communication and relationship-building skills.
- Excellent report and technical writing skills.
- Problem Management, Change Management skills.
- Able and willing to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
- Self-motivated team player with the ability to adapt, work co-operatively and effectively in different situations.
- Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, speak clearly to third parties and employees.
- Critical-thinking and root-cause-analysis skills.
- Planning and Organization.
- Critical Judgement and Decision-Making.
- Good Communicator – Presents ideas effectively, clearly, and concisely both orally and in writing.
- Interpersonal Skills – Create a culture of continuous development and ownership with self and the team.
- Inspire Commitment –Actions and behaviors are consistent with words.
- Self-Development – Pursues positive change in self and organization. Drives own personal development plan.
- Rapidly establish a good working relationship with end users and other professionals such as Infrastructure System Administrators.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Self-motivated, Positive attitude under stress conditions.
- Team-oriented attitude to help end users with technical problems.
Work Hours: 8 Experience in Months: 48 Level of Education: bachelor degree Job application procedure If you believe you meet the requirements as noted above, please use the link below to apply; careers.dfcugroup.com
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