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Customer Service Advisor job at NFT Consult
Posted by: great-volunteer
Posted date: 2025-Aug-04
Location: kampala, Kampala, Uganda
Customer Service Advisor 2025-08-04T15:22:40+00:00 NFT Consult https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3184/logo/NFT%20Consult.jpg https://nftconsult.com FULL_TIME kampala Kampala 00256 Uganda Consulting Customer Service 2025-08-08T17:00:00+00:00 Uganda 8 Job Description Our client in the Energy Sector seeks to recruit a suitably qualified and results-oriented individual for the vacancy above.As an electricity distributor, our client is licensed to distribute and supply electricity to customers. This mandate involves; operation, maintenance and upgrade of electricity distribution infrastructure, electricity retail and provision of related services. The sector is regulated by the Electricity Regulatory Authority, whose mandate includes setting operating standards and appropriate end-user tariffs. Position Summary The Customer Service Advisor will support our client by handling customer inquiries and complaints, providing information on services, resolving billing issues, and ensuring excellent customer experience. The role requires fluency in English and Rufumbira, strong communication skills, and the ability to work effectively under pressure in a fast-paced, customer-focused environment. Duties & Responsibilities: - Respond to, resolve and record all callers’ enquiries & complaints.
- Provide customers with process and service support with regard to all our client's activities like billing and customer service systems, among other operations.
- Resolve or escalate all reported issues and complete all call logs.
- Respond to utility commission and agency inquiries.
- Provide information about our client's programs, products and services.
- Respond and escalate all billing inquiries and handle customers’ billing complaints.
- Resolves billing or service complaints and refers grievances to designated departments for investigation.
- Update and present the weekly, monthly and quarterly internal reports.
- Perform any other duties as assigned from time to time.
Key Requirements & Qualifications: - Degree / Diploma in any field
- Must have 1- 2 years of experience
- Fluency in English and Rufumbira, with Rufumbira as a mandatory local language for effective communication.
- Proficiency in MS Office & typing skills
- Ability to work well with internal and external customers
- Ability to work under pressure
- Excellent time-management, planning and organizational skills
- Work experience in a highly busy and customer-focused environment
- Excellent time management skills with a key affinity for prioritizing and multitasking
- Good understanding of client's operations and the various service centres around Uganda
- Good Interpersonal relations skills
- Self-motivated with a results-driven approach
Respond to, resolve and record all callers’ enquiries & complaints. Provide customers with process and service support with regard to all our client's activities like billing and customer service systems, among other operations. Resolve or escalate all reported issues and complete all call logs. Respond to utility commission and agency inquiries. Provide information about our client's programs, products and services. Respond and escalate all billing inquiries and handle customers’ billing complaints. Resolves billing or service complaints and refers grievances to designated departments for investigation. Update and present the weekly, monthly and quarterly internal reports. Perform any other duties as assigned from time to time. Degree / Diploma in any field Must have 1- 2 years of experience Fluency in English and Rufumbira, with Rufumbira as a mandatory local language for effective communication. Proficiency in MS Office & typing skills Ability to work well with internal and external customers Ability to work under pressure Excellent time-management, planning and organizational skills Work experience in a highly busy and customer-focused environment Excellent time management skills with a key affinity for prioritizing and multitasking Good understanding of client's operations and the various service centres around Uganda Good Interpersonal relations skills Self-motivated with a results-driven approach JOB-6890d040ca2d8 Vacancy title:
Customer Service Advisor Jobs at:
NFT Consult Deadline of this Job:
Friday, August 8 2025 Duty Station:
kampala | Kampala | Uganda Summary
Date Posted: Monday, August 4 2025, Base Salary: Not Disclosed JOB DETAILS: Job Description Our client in the Energy Sector seeks to recruit a suitably qualified and results-oriented individual for the vacancy above.As an electricity distributor, our client is licensed to distribute and supply electricity to customers. This mandate involves; operation, maintenance and upgrade of electricity distribution infrastructure, electricity retail and provision of related services. The sector is regulated by the Electricity Regulatory Authority, whose mandate includes setting operating standards and appropriate end-user tariffs. Position Summary The Customer Service Advisor will support our client by handling customer inquiries and complaints, providing information on services, resolving billing issues, and ensuring excellent customer experience. The role requires fluency in English and Rufumbira, strong communication skills, and the ability to work effectively under pressure in a fast-paced, customer-focused environment. Duties & Responsibilities: - Respond to, resolve and record all callers’ enquiries & complaints.
- Provide customers with process and service support with regard to all our client's activities like billing and customer service systems, among other operations.
- Resolve or escalate all reported issues and complete all call logs.
- Respond to utility commission and agency inquiries.
- Provide information about our client's programs, products and services.
- Respond and escalate all billing inquiries and handle customers’ billing complaints.
- Resolves billing or service complaints and refers grievances to designated departments for investigation.
- Update and present the weekly, monthly and quarterly internal reports.
- Perform any other duties as assigned from time to time.
Key Requirements & Qualifications: - Degree / Diploma in any field
- Must have 1- 2 years of experience
- Fluency in English and Rufumbira, with Rufumbira as a mandatory local language for effective communication.
- Proficiency in MS Office & typing skills
- Ability to work well with internal and external customers
- Ability to work under pressure
- Excellent time-management, planning and organizational skills
- Work experience in a highly busy and customer-focused environment
- Excellent time management skills with a key affinity for prioritizing and multitasking
- Good understanding of client's operations and the various service centres around Uganda
- Good Interpersonal relations skills
- Self-motivated with a results-driven approach
Work Hours: 8 Experience in Months: 12 Level of Education: associate degree Job application procedure Interested and qualified? Click here to apply
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