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Customer Care Specialists job at Mogo
Posted by: great-volunteer
Posted date: 2025-Aug-21
Location: Uganda, Kampala
Customer Care Specialists 2025-08-20T07:39:30+00:00 Mogo https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7669/logo/Mogo.jpeg https://www.mogo.co.ug/ FULL_TIME Uganda Kampala 00256 Uganda Financial Services Customer Service 2025-09-01T17:00:00+00:00 Uganda 8 KEY RESPONSIBILITIES: - Identify, assess, and address customers' needs promptly to ensure high levels of satisfaction and retention.
- Collaborate with the Sales team and other Customer Care Agents to resolve customer inquiries, complaints, or escalations efficiently.
- Process customer loan applications accurately, ensuring quick and compliant loan disbursements in line with company policies.
- Provide clear and professional explanations of Mogo's finance products, loan terms, and processes to customers, tailoring communication to their needs.
- Maintain accurate and up-to-date records of customer interactions, queries, and loan applications in the company's ERP system.
- Follow up with customers to ensure resolution of issues and provide ongoing support to enhance their experience.
- Build and maintain strong customer relationships to foster trust, loyalty, and repeat business.
- Identify opportunities to upsell or cross-sell Mogo products during customer interactions, in coordination with the Sales team.
- Adhere to company policies, procedures, and regulatory requirements, maintaining a high level of confidentiality and professionalism.
- Provide feedback on customer trends, challenges, and needs to improve service delivery and product offerings.
- Undertake any other tasks assigned by the Customer Care Manager.
QUALIFICATIONS AND SKILLS - Bachelor's degree in any discipline from a recognized university.
- Minimum of 3 years' experience in customer support, preferably in the financial services, logbook, or consumer loan industry.
- Strong customer orientation with excellent presentation, interpersonal, and relationship-building skills.
- Proven experience in direct sales or customer-facing roles, with knowledge of loan processing and disbursement.
- Exceptional communication skills, both verbal and written, with a high level of confidentiality.
- Intermediate proficiency in Microsoft Office and ERP systems for managing customer data and processes.
- High emotional intelligence, with the ability to remain calm and professional in stressful or high-pressure situations.
- Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
- Ability to multitask, prioritize, and manage time effectively to meet customer and business needs.
JOB-68a57bb29e9f7 Vacancy title:
Customer Care Specialists Jobs at:
Mogo Deadline of this Job:
Monday, September 1 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Wednesday, August 20 2025, Base Salary: Not Disclosed JOB DETAILS:
KEY RESPONSIBILITIES: - Identify, assess, and address customers' needs promptly to ensure high levels of satisfaction and retention.
- Collaborate with the Sales team and other Customer Care Agents to resolve customer inquiries, complaints, or escalations efficiently.
- Process customer loan applications accurately, ensuring quick and compliant loan disbursements in line with company policies.
- Provide clear and professional explanations of Mogo's finance products, loan terms, and processes to customers, tailoring communication to their needs.
- Maintain accurate and up-to-date records of customer interactions, queries, and loan applications in the company's ERP system.
- Follow up with customers to ensure resolution of issues and provide ongoing support to enhance their experience.
- Build and maintain strong customer relationships to foster trust, loyalty, and repeat business.
- Identify opportunities to upsell or cross-sell Mogo products during customer interactions, in coordination with the Sales team.
- Adhere to company policies, procedures, and regulatory requirements, maintaining a high level of confidentiality and professionalism.
- Provide feedback on customer trends, challenges, and needs to improve service delivery and product offerings.
- Undertake any other tasks assigned by the Customer Care Manager.
QUALIFICATIONS AND SKILLS - Bachelor's degree in any discipline from a recognized university.
- Minimum of 3 years' experience in customer support, preferably in the financial services, logbook, or consumer loan industry.
- Strong customer orientation with excellent presentation, interpersonal, and relationship-building skills.
- Proven experience in direct sales or customer-facing roles, with knowledge of loan processing and disbursement.
- Exceptional communication skills, both verbal and written, with a high level of confidentiality.
- Intermediate proficiency in Microsoft Office and ERP systems for managing customer data and processes.
- High emotional intelligence, with the ability to remain calm and professional in stressful or high-pressure situations.
- Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
- Ability to multitask, prioritize, and manage time effectively to meet customer and business needs.
Work Hours: 8 Experience in Months: 36 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? mogo.co.ug&form%5Bvalid-to%5D=Monday,%20September%201%202025">Click here to submit your application now.
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