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Client Relations Officer job at Cerba Lancet Africa
Posted by: great-volunteer
Posted date: 2025-Aug-01
Location: Uganda, Kampala
Client Relations Officer 2025-08-01T14:12:49+00:00 Cerba Lancet Africa https://cdn.ugashare.com/jsjobsdata/data/employer/comp_10046/logo/cerba.png https://www.cerbalancetafrica.com/ FULL_TIME Uganda Kampala 00256 Uganda Healthcare Customer Service 2025-08-10T17:00:00+00:00 Uganda 8 Key Responsibilities - Sales: Sell/Promote Lancet Uganda services as per the assigned target set. Meet set quantitative and qualitative targets.
- Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution.
- Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
- Adhere to the steps outlined from the selling skills tool.
- Organize appointment and meetings (e.g CME’s, Round table meetings etc.) with all the various healthcare ecosystem staff.
- Ensure that there is a return on investment in sales activities.
- Develop a territory action plan to execute with proficiently on the agreed upon targets.
- Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department Marketing.
- Promote marketing communications related to the various services we offer through the marketing material provided.
- Build & maintain relationships with key employees among our customers.
- Track and monitor the customer needs throughout their journey.
- Act as point of contact for compliments and complaints and manage appropriately.
- Ensure both the company and clients adhere to contract terms i.e SLA.
- Attend company sponsored events such as doctor conferences and meetings.
- Contributing to the development of marketing strategies.
- Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.
- Business development
- Reach out to customer leads through cold calling
- Advise clients on creating profitable business by advising on the policies around our SLA’s.
- Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other: - Maintain or update business databases to ensure correct and accurate information.
Competencies Required to do the job Technical Competencies: - High level of numerical, analytical, conceptual, and problem-solving skills.
- Ability to influence, motivate and engage at all levels of the business.
- Detail orientated.
- Inspires and drives excellence in all aspects of work. Maintain confidentiality and integrity.
- Highly organized and flexible.
Behavioral Competencies: - The ability to work autonomously and hold themselves accountable.
- Ability to work under pressure and meet set deadlines.
- Conflict management and dispute resolution capabilities
- Interact and communicate in a respectful manner taking into consideration the diverse cultures.
JOB-688ccb61952c6 Vacancy title:
Client Relations Officer Jobs at:
Cerba Lancet Africa Deadline of this Job:
Sunday, August 10 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Friday, August 1 2025, Base Salary: Not Disclosed JOB DETAILS: Key Responsibilities - Sales: Sell/Promote Lancet Uganda services as per the assigned target set. Meet set quantitative and qualitative targets.
- Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution.
- Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
- Adhere to the steps outlined from the selling skills tool.
- Organize appointment and meetings (e.g CME’s, Round table meetings etc.) with all the various healthcare ecosystem staff.
- Ensure that there is a return on investment in sales activities.
- Develop a territory action plan to execute with proficiently on the agreed upon targets.
- Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department Marketing.
- Promote marketing communications related to the various services we offer through the marketing material provided.
- Build & maintain relationships with key employees among our customers.
- Track and monitor the customer needs throughout their journey.
- Act as point of contact for compliments and complaints and manage appropriately.
- Ensure both the company and clients adhere to contract terms i.e SLA.
- Attend company sponsored events such as doctor conferences and meetings.
- Contributing to the development of marketing strategies.
- Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.
- Business development
- Reach out to customer leads through cold calling
- Advise clients on creating profitable business by advising on the policies around our SLA’s.
- Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other: - Maintain or update business databases to ensure correct and accurate information.
Competencies Required to do the job Technical Competencies: - High level of numerical, analytical, conceptual, and problem-solving skills.
- Ability to influence, motivate and engage at all levels of the business.
- Detail orientated.
- Inspires and drives excellence in all aspects of work. Maintain confidentiality and integrity.
- Highly organized and flexible.
Behavioral Competencies: - The ability to work autonomously and hold themselves accountable.
- Ability to work under pressure and meet set deadlines.
- Conflict management and dispute resolution capabilities
- Interact and communicate in a respectful manner taking into consideration the diverse cultures.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? lancet.co.ug&form%5Bvalid-to%5D=Sunday,%20August%2010%202025">Click here to submit your application now.
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