Call Centre Agent job at Unifi
Posted by: great-volunteer
Posted date: 2025-Aug-07
Location: Uganda, Kampala
Call Centre Agent 2025-08-06T14:20:01+00:00 Unifi https://cdn.ugashare.com/jsjobsdata/data/employer/comp_4364/logo/unifi.jpeg https://www.ugashare.com/jobs/ FULL_TIME Uganda Kampala 00256 Uganda Manufacturing Customer Service 2025-08-08T17:00:00+00:00 Uganda 8 We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team. Responsibilities - Answer incoming calls and respond to clients.
- Manage and resolve clientâs complaints
- Sell and market Unifi Credit products to customers.
- Identify and escalate issues to supervisors.
- Provide product and service information to clients.
- Research required information using available resources.
- Research, identify, and resolve clientâs complaints using applicable system.
- Process, queries, and applications (Employment verification, New employer and Data check).
- Route calls to appropriate personnel.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends to clients calls.
- Follow up and encourage clients to make timely loan repayments/payables/arrears.
- Complete call logs and reports.
- Actively participate in all brand awareness and marketing activities
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
JOB-689364911c6e3 Vacancy title: Call Centre Agent Jobs at: Unifi Deadline of this Job: Friday, August 8 2025 Duty Station: Uganda | Kampala | Uganda Summary Date Posted: Wednesday, August 6 2025, Base Salary: Not Disclosed JOB DETAILS: We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team. Responsibilities - Answer incoming calls and respond to clients.
- Manage and resolve clientâs complaints
- Sell and market Unifi Credit products to customers.
- Identify and escalate issues to supervisors.
- Provide product and service information to clients.
- Research required information using available resources.
- Research, identify, and resolve clientâs complaints using applicable system.
- Process, queries, and applications (Employment verification, New employer and Data check).
- Route calls to appropriate personnel.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends to clients calls.
- Follow up and encourage clients to make timely loan repayments/payables/arrears.
- Complete call logs and reports.
- Actively participate in all brand awareness and marketing activities
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure Interested in applying for this job? Click here to submit your application now
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