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Branch Operation Manager job at Yako
Posted by: great-volunteer
Posted date: 2025-Aug-26
Location: Uganda, Kampala
Branch Operation Manager 2025-08-26T10:05:39+00:00 Yako https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3035/logo/yako%20uganda.png http://www.yako-uganda.com/ FULL_TIME Uganda Kampala 00256 Uganda Finance Management 2025-08-29T17:00:00+00:00 Uganda 8 Branch Operation Manager is responsible for assisting branch manager in ensuring the smooth running of daily branch operations and a high standard of operational control; especially in the areas of customer on boarding process as well as the compliance to AML/CFT internal rules. Inaddition, the Office bearer shall also provide efficient in meeting customer’s banking needs and work together as a team in achieving sales and non interest target of the branch. Key Result Areas: - Supervises Loan Officers to ensure set performance targets are achieved at individual and Branch level.
- Assisting the Branch Manager in chairing delinquency and loan committee meetings at the branch
- Assisting the Branch Manager in setting individual targets for loans officers
- Verifying the authenticity and completeness of loan documentation
- Conduct weekly branch staff meetings to discuss operational issues, with particular emphasis on recent
changes in policies and procedures. - Facilitate audit, compliance, HR or any other relevant and required support sessions at the branch
- Cross-sell other Yako services to clients
- Handle employee grievances under his /her supervision in line with the Human Resource Policy and
Procedures. - Schedule work and leave of direct reports
- Support the process for account opening and validation in system as effective as possible. Making sure
documents submitted by front officers are accurate and valid. - Take action to follow up in case provided documents are not complete.
- Support internal audit an external audit follow-up
- Contribute to efficient delivery of customer requests, including, issuance of cheques book, cheque
activation, and bank confirmation (i.e., scheduled account statement printing…), ATM issuance etc. - Maintain a proper control of sales kits and stock for FD certificate, brochures, etc., take action to report and
request for the new stock as necessary. - Support and handle complex customer’s issues in supporting sales area while executing excellent customer
service principles. - Monitor daily account movement in material amount and make necessary reports to BM.
- Work in collaboration with front officers to collect pending fees (i.e., dormant fee) and improve the
structure of values account; take action on closure of low value accounts. - Maintains cooperative and productive work atmosphere, including “speak-up culture†within the branch.
- Assist BM on other operational tasks as assigned by BM.
- Initiates branch staff performance appraisals, promotions, trainings and transfer in line with Yako HR police.
- Build the teams capability to address current business requirements as well as the future requirements of the organization, keeping in mind individual skill levels, abilities and aspirations
- Ensure safety and well-being of his/her direct reports at all time.
- Plan and recommend leave for staff within your team in consultation with Branch manager
- Manage cash and vault maintenance at branch
Required Competencies - A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
- Possession of a Certified banking qualification will be an added advantage
- Risk/Controls Management,
- Critical thinking, analytical, attention to detail and problem-solving skills.
- Good verbal and written communication skills
- A minimum of 2 years’ experience in a Banking or similar environment of which 1 must be in an operations supervisory role.
- Must have an in-depth understanding of branch operational processes, product features & pricing.
- Excellent Customer Service Skills
- The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
- Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
- Ability to demonstrate positive image and role model Yako Bank’s values and leadership behaviors.
- Must be a person of impeccable integrity.
JOB-68ad86f325dc4 Vacancy title:
Branch Operation Manager Jobs at:
Yako Deadline of this Job:
Friday, August 29 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Tuesday, August 26 2025, Base Salary: Not Disclosed JOB DETAILS:
Branch Operation Manager is responsible for assisting branch manager in ensuring the smooth running of daily branch operations and a high standard of operational control; especially in the areas of customer on boarding process as well as the compliance to AML/CFT internal rules. Inaddition, the Office bearer shall also provide efficient in meeting customer’s banking needs and work together as a team in achieving sales and non interest target of the branch. Key Result Areas: - Supervises Loan Officers to ensure set performance targets are achieved at individual and Branch level.
- Assisting the Branch Manager in chairing delinquency and loan committee meetings at the branch
- Assisting the Branch Manager in setting individual targets for loans officers
- Verifying the authenticity and completeness of loan documentation
- Conduct weekly branch staff meetings to discuss operational issues, with particular emphasis on recent
changes in policies and procedures. - Facilitate audit, compliance, HR or any other relevant and required support sessions at the branch
- Cross-sell other Yako services to clients
- Handle employee grievances under his /her supervision in line with the Human Resource Policy and
Procedures. - Schedule work and leave of direct reports
- Support the process for account opening and validation in system as effective as possible. Making sure
documents submitted by front officers are accurate and valid. - Take action to follow up in case provided documents are not complete.
- Support internal audit an external audit follow-up
- Contribute to efficient delivery of customer requests, including, issuance of cheques book, cheque
activation, and bank confirmation (i.e., scheduled account statement printing…), ATM issuance etc. - Maintain a proper control of sales kits and stock for FD certificate, brochures, etc., take action to report and
request for the new stock as necessary. - Support and handle complex customer’s issues in supporting sales area while executing excellent customer
service principles. - Monitor daily account movement in material amount and make necessary reports to BM.
- Work in collaboration with front officers to collect pending fees (i.e., dormant fee) and improve the
structure of values account; take action on closure of low value accounts. - Maintains cooperative and productive work atmosphere, including “speak-up culture†within the branch.
- Assist BM on other operational tasks as assigned by BM.
- Initiates branch staff performance appraisals, promotions, trainings and transfer in line with Yako HR police.
- Build the teams capability to address current business requirements as well as the future requirements of the organization, keeping in mind individual skill levels, abilities and aspirations
- Ensure safety and well-being of his/her direct reports at all time.
- Plan and recommend leave for staff within your team in consultation with Branch manager
- Manage cash and vault maintenance at branch
Required Competencies - A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
- Possession of a Certified banking qualification will be an added advantage
- Risk/Controls Management,
- Critical thinking, analytical, attention to detail and problem-solving skills.
- Good verbal and written communication skills
- A minimum of 2 years’ experience in a Banking or similar environment of which 1 must be in an operations supervisory role.
- Must have an in-depth understanding of branch operational processes, product features & pricing.
- Excellent Customer Service Skills
- The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
- Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
- Ability to demonstrate positive image and role model Yako Bank’s values and leadership behaviors.
- Must be a person of impeccable integrity.
Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? yakobank.com&form%5Bvalid-to%5D=Friday,%20August%2029%202025">Click here to submit your application now.
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