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Application Support Officer (Re-advertised) job at PostBank Uganda Limited
Posted by: great-volunteer
Posted date: 2025-Aug-18
Location: Uganda, Kampala
Application Support Officer (Re-advertised) 2025-08-18T05:21:53+00:00 PostBank Uganda Limited https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1214/logo/postbank.jpg https://www.postbank.co.ug/ FULL_TIME Uganda Kampala 00256 Uganda Finance Computer & IT 2025-08-22T17:00:00+00:00 Uganda 8 - The job holder will be responsible for the proactive identification, isolation, and resolution of issues in the business applications space.
- The incumbent will ensure platforms' uptime and service availability, attend to customer trouble tickets escalated from front-end teams within SLA, and ensure efficient operations and maintenance of the business applications.
KEY RESPONSIBILITIES / KEY DELIVERABLES - Monitor IT applications' uptime and performance through monitoring tools, alerts, dashboards, etc.
- Analyze and resolve application-related issues which have been escalated from the bank Level 2 support team during operations and maintain proper documentation/logs for the resolution provided.
- Coordinate with application vendor support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
- Own all application-related calls, problems, and incidents assigned in the IT service desk system; carry out problem investigation and analysis, follow up with the respective teams, and update the status with issue resolution for closure.
- Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
- Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the Information Technology team to develop detailed technical requirements and resulting specifications.
- Maintain banking systems performance by performing proactive system capacity and availability monitoring and analysis, performance tuning, troubleshooting network problems, and escalating problems to the vendor.
BUSINESS BEHAVIOURS - Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders.
- Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
- Integrity: Upholds honesty, transparency, and accountability, ensuring ethical practices in every action.
- Innovation: Embraces creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED - A Bachelor's degree in IT, Computer Science, Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, and related fields.
- Certification in an IT-related course is an added advantage.
- Practical training in IT-related short courses.
- A minimum of 2 years' experience in the IT department in a busy organization.
- Advanced knowledge in Unix/Linux operating systems
- In depth experience in SQL, and DBMs (Oracle, SQL Server, PostgreSQL, MySQL).
- In depth experience in Windows Operating systems
- Programming experience (Python, C#, PHP, JS, Java etc.).
- Ability to troubleshoot and solve user problems.
- Scripting knowledge.
- Knowledge on Finacle is an added advantage.
JOB-68a2b871eb6d3 Vacancy title:
Application Support Officer (Re-advertised) Jobs at:
PostBank Uganda Limited Deadline of this Job:
Friday, August 22 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed JOB DETAILS:
- The job holder will be responsible for the proactive identification, isolation, and resolution of issues in the business applications space.
- The incumbent will ensure platforms' uptime and service availability, attend to customer trouble tickets escalated from front-end teams within SLA, and ensure efficient operations and maintenance of the business applications.
KEY RESPONSIBILITIES / KEY DELIVERABLES - Monitor IT applications' uptime and performance through monitoring tools, alerts, dashboards, etc.
- Analyze and resolve application-related issues which have been escalated from the bank Level 2 support team during operations and maintain proper documentation/logs for the resolution provided.
- Coordinate with application vendor support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
- Own all application-related calls, problems, and incidents assigned in the IT service desk system; carry out problem investigation and analysis, follow up with the respective teams, and update the status with issue resolution for closure.
- Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
- Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the Information Technology team to develop detailed technical requirements and resulting specifications.
- Maintain banking systems performance by performing proactive system capacity and availability monitoring and analysis, performance tuning, troubleshooting network problems, and escalating problems to the vendor.
BUSINESS BEHAVIOURS - Passion: Committed to excellence, delivering outstanding results and making a positive impact on our customers and stakeholders.
- Teamwork: Collaborates, mutual respect, and diverse perspectives, to achieve shared success and deliver greater value to the Bank.
- Integrity: Upholds honesty, transparency, and accountability, ensuring ethical practices in every action.
- Innovation: Embraces creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED - A Bachelor's degree in IT, Computer Science, Business, Software Engineering, Electrical Engineering, Telecommunications Engineering, and related fields.
- Certification in an IT-related course is an added advantage.
- Practical training in IT-related short courses.
- A minimum of 2 years' experience in the IT department in a busy organization.
- Advanced knowledge in Unix/Linux operating systems
- In depth experience in SQL, and DBMs (Oracle, SQL Server, PostgreSQL, MySQL).
- In depth experience in Windows Operating systems
- Programming experience (Python, C#, PHP, JS, Java etc.).
- Ability to troubleshoot and solve user problems.
- Scripting knowledge.
- Knowledge on Finacle is an added advantage.
Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? postbank.co.ug&form%5Bvalid-to%5D=Friday,%20August%2022%202025">Click here to submit your application now.
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