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Analyst - Digital Distribution job at MTN-Uganda
Posted by: great-volunteer
Posted date: 2025-Aug-21
Location: kampala, Kampala, Uganda
Analyst - Digital Distribution 2025-08-20T09:36:27+00:00 MTN-Uganda https://cdn.ugashare.com/jsjobsdata/data/employer/comp_1220/logo/mtn.jpg https://www.mtn.co.ug/ FULL_TIME kampala Kampala 00256 Uganda Telecommunications Admin & Office 2025-08-26T17:00:00+00:00 Uganda 8 Job Description Mission/ Core purpose of the Job Deliver overall data support to efficiently manage channels of distribution Responsibilities Main Job Functions: - Business modelling for any new proposals to improve business efficiency
- Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing).
- Track agent quality management performance as per set KPIs and opportunities in the market.
- Support manager channels management to do agent gap analysis per region, territory and site.
- Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity
- Work closely with Business Intelligence department to make sure that all digital distribution reports are delivered timely.
- Work closely with agent quality management team or any team that work closely with agents to ensure training of newly recruited agents in the trade.
- Monitoring activities of the agent management team
- Ensure adherence to the terms and conditions by both agents and rebalancing partners. Ref. Schedule 2(Offences and Penalties).
- Empower customer facing teams with information required for first line customer query resolution and use of digital tools
- Guide teams about the respective resolution channels/processes.
- Analyze channel performance (CiCo) trends and share with regional teams to improve performance.
- Support manager quality assurance to drive MoMo amplification.
- Handle fraud incidents reported from the trade and liaise with relevant departments for conclusive investigations.
- Utilize experience with business intelligence tools to provide insightful analysis and reporting capabilities
Qualifications Education: - A Business degree in Commerce, Business Administration, Economics, Statistics, Information Technology, Business Computing, or in any related field.
- Proficient with scripting language and MS Office applications especially Excel and Powerpoint.
Experience: - A minimum of 2 years’ progressive experience in analysis within the Fintech, Telecom or FMCG Industry.
- Proven exposure in Dealer and channel partner engagements for business growth.
- Knowledge and experience in Digital Distribution channels management
- Good Interpersonal skills to effectively communicate with and manage distribution channel expectations (internal and external) with stakeholders who impact performance.
Competencies - Strong analytical and Mind mapping skills
- Creative and Observant
- Ability to meet deadlines
- Can take initiative
Behavioral Attributes - Self-motivated
- Decisive
- Independent but a Team Player
- Customer oriented
- Alert to environment changes and trends
- Good aptitude and adaptable
- Must have attention to detail
Business modelling for any new proposals to improve business efficiency Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing). Track agent quality management performance as per set KPIs and opportunities in the market. Support manager channels management to do agent gap analysis per region, territory and site. Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity Work closely with Business Intelligence department to make sure that all digital distribution reports are delivered timely. Work closely with agent quality management team or any team that work closely with agents to ensure training of newly recruited agents in the trade. Monitoring activities of the agent management team Ensure adherence to the terms and conditions by both agents and rebalancing partners. Ref. Schedule 2(Offences and Penalties). Empower customer facing teams with information required for first line customer query resolution and use of digital tools Guide teams about the respective resolution channels/processes. Analyze channel performance (CiCo) trends and share with regional teams to improve performance. Support manager quality assurance to drive MoMo amplification. Handle fraud incidents reported from the trade and liaise with relevant departments for conclusive investigations. Utilize experience with business intelligence tools to provide insightful analysis and reporting capabilities A Business degree in Commerce, Business Administration, Economics, Statistics, Information Technology, Business Computing, or in any related field. Proficient with scripting language and MS Office applications especially Excel and Powerpoint. Experience: A minimum of 2 years’ progressive experience in analysis within the Fintech, Telecom or FMCG Industry. Proven exposure in Dealer and channel partner engagements for business growth. Knowledge and experience in Digital Distribution channels management Good Interpersonal skills to effectively communicate with and manage distribution channel expectations (internal and external) with stakeholders who impact performance. JOB-68a5971b1a543 Vacancy title:
Analyst - Digital Distribution Jobs at:
MTN-Uganda Deadline of this Job:
Tuesday, August 26 2025 Duty Station:
kampala | Kampala | Uganda Summary
Date Posted: Wednesday, August 20 2025, Base Salary: Not Disclosed JOB DETAILS: Job Description Mission/ Core purpose of the Job Deliver overall data support to efficiently manage channels of distribution Responsibilities Main Job Functions: - Business modelling for any new proposals to improve business efficiency
- Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing).
- Track agent quality management performance as per set KPIs and opportunities in the market.
- Support manager channels management to do agent gap analysis per region, territory and site.
- Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity
- Work closely with Business Intelligence department to make sure that all digital distribution reports are delivered timely.
- Work closely with agent quality management team or any team that work closely with agents to ensure training of newly recruited agents in the trade.
- Monitoring activities of the agent management team
- Ensure adherence to the terms and conditions by both agents and rebalancing partners. Ref. Schedule 2(Offences and Penalties).
- Empower customer facing teams with information required for first line customer query resolution and use of digital tools
- Guide teams about the respective resolution channels/processes.
- Analyze channel performance (CiCo) trends and share with regional teams to improve performance.
- Support manager quality assurance to drive MoMo amplification.
- Handle fraud incidents reported from the trade and liaise with relevant departments for conclusive investigations.
- Utilize experience with business intelligence tools to provide insightful analysis and reporting capabilities
Qualifications Education: - A Business degree in Commerce, Business Administration, Economics, Statistics, Information Technology, Business Computing, or in any related field.
- Proficient with scripting language and MS Office applications especially Excel and Powerpoint.
Experience: - A minimum of 2 years’ progressive experience in analysis within the Fintech, Telecom or FMCG Industry.
- Proven exposure in Dealer and channel partner engagements for business growth.
- Knowledge and experience in Digital Distribution channels management
- Good Interpersonal skills to effectively communicate with and manage distribution channel expectations (internal and external) with stakeholders who impact performance.
Competencies - Strong analytical and Mind mapping skills
- Creative and Observant
- Ability to meet deadlines
- Can take initiative
Behavioral Attributes - Self-motivated
- Decisive
- Independent but a Team Player
- Customer oriented
- Alert to environment changes and trends
- Good aptitude and adaptable
- Must have attention to detail
Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure Interested and qualified? Click here to apply
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