Manager, Remedial Management job at NCBA

Job Purpose Statement

To actively monitor portfolio performance through reviewing, compiling and analysing monthly portfolio reports, identifying data patterns and trends from available information sources and interpreting them. Highlighting the credit risk concerns for discussion of the trends with Business Heads and Product Managers and recommending remedial action to mitigate credit risk concerns. Monitoring and follow-up performance of sub performing with focus on one or more of the following areas: loan workout, rescheduling, rehabilitation, acceleration, enforcement, liquidation of assets and collateral, modification and/or implementation of various forms of loan remediation strategies.

Key Accountabilities (Duties and Responsibilities)

Financial 40%

• Maintain loan book quality at the prescribed level of provisions/impairment, portfolio at risk amount/Ratio
• Work closely with business teams to recover from watch listed accounts.
• Ensure efficient and effective credit portfolio remedial process through application of appropriate remedial procedures in line with the Bank’s credit policies and guidelines.
• Define and recommend appropriate loan work-out strategies that reduce the Bank’s credit risk and maximize return.

Customer 20%

• Attend to customer queries/complaints with utmost care/service, review repayment problems and provide solution as per the existing SLAs.
• Provide accurate and timely reports to stake holders highlighting portfolio performance/movement and high-risk loan accounts with recommendations for execution.
• Liaise and provide support to business and credit analysis teams by identifying pertinent market conditions and trends that may affect the bank’s loan portfolio.

Internal business processes 25%

• Ensure that all credit files for cases in default are updated in time as per the Bank’s credit policy
• Conduct a systematic site visit schedule on collateral and Businesses.Deliver demand notices and follow up on recovery.
• Plan and coordinate the portfolio review meetings.
• Recommend reschedules, restructure credit facilities including repayment terms, as well as develop strategies.
• Proactively engage with borrowers, other lenders, facility Agents, and other departments to devise loan workout strategies that protect the Bank and strengthen its credit risk profile.
• Closely interact with key stakeholders.
• Ensure comprehensive record management of credit files.
• Attend and actively contribute to the relevant committees of the Bank including; MCC, RSCC & EASCC.
• Ensure that the updated guidelines, policies and operating procedures for the unit are in place.
• Conduct regular training on Remedial matters and practices.
• Support capacity building of Branches through continuous training, assessment and guidance on remediation.
• Provide accurate and timely Loan Remediation reports to the Senior Management.
• Recommend underperforming loan facilities to Manager Recoveries and DCAs.
• Contribute to the joint compliance effort with Internal Audit and the Compliance Office.
• Encourage the identification of opportunities for remedial process improvement.
• Undertake all such other duties and responsibilities as may be assigned.

Learning and Growth 15%

Drive learning and growth by achieving self-development goals, completing at least 40 training hours for self and direct reports, conducting regular performance reviews, and supporting branch capacity building to improve performance and loan book quality.

Job Specifications

Academic qualifications:

• Bachelor’s degree (Hons) from a recognized university

Professional training:

• Training in Lending, Debt collection and Credit monitoring

Desired work experience:

• 5 years banking experience in credit with at least 3 years covering collection and recovery, portfolio analysis and/or credit risk management.
• Legal, Regulatory, Compliance proficiency in supervising and managing foreclosure process as appropriate

• Maintain loan book quality at the prescribed level of provisions/impairment, portfolio at risk amount/Ratio
• Work closely with business teams to recover from watch listed accounts.
• Ensure efficient and effective credit portfolio remedial process through application of appropriate remedial procedures in line with the Bank’s credit policies and guidelines.
• Define and recommend appropriate loan work-out strategies that reduce the Bank’s credit risk and maximize return.
• Attend to customer queries/complaints with utmost care/service, review repayment problems and provide solution as per the existing SLAs.
• Provide accurate and timely reports to stake holders highlighting portfolio performance/movement and high-risk loan accounts with recommendations for execution.
• Liaise and provide support to business and credit analysis teams by identifying pertinent market conditions and trends that may affect the bank’s loan portfolio.
• Ensure that all credit files for cases in default are updated in time as per the Bank’s credit policy
• Conduct a systematic site visit schedule on collateral and Businesses.Deliver demand notices and follow up on recovery.
• Plan and coordinate the portfolio review meetings.
• Recommend reschedules, restructure credit facilities including repayment terms, as well as develop strategies.
• Proactively engage with borrowers, other lenders, facility Agents, and other departments to devise loan workout strategies that protect the Bank and strengthen its credit risk profile.
• Closely interact with key stakeholders.
• Ensure comprehensive record management of credit files.
• Attend and actively contribute to the relevant committees of the Bank including; MCC, RSCC & EASCC.
• Ensure that the updated guidelines, policies and operating procedures for the unit are in place.
• Conduct regular training on Remedial matters and practices.
• Support capacity building of Branches through continuous training, assessment and guidance on remediation.
• Provide accurate and timely Loan Remediation reports to the Senior Management.
• Recommend underperforming loan facilities to Manager Recoveries and DCAs.
• Contribute to the joint compliance effort with Internal Audit and the Compliance Office.
• Encourage the identification of opportunities for remedial process improvement.
• Undertake all such other duties and responsibilities as may be assigned.
• Drive learning and growth by achieving self-development goals, completing at least 40 training hours for self and direct reports, conducting regular performance reviews, and supporting branch capacity building to improve performance and loan book quality.

• Credit risk management
• Portfolio analysis
• Debt collection
• Credit monitoring
• Loan workout strategies
• Rescheduling and restructuring credit facilities
• Legal, Regulatory, Compliance proficiency
• Foreclosure process management

• Bachelor’s degree (Hons) from a recognized university
• Training in Lending, Debt collection and Credit monitoring