Job Title:    Zonal Collections Officer – Northern Zone (OPC)
Organisation: Bayport Financial Services Uganda Limited
Duty Station:Â Â Uganda
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About Organisation:
Bayport Financial Services Uganda Limited is part of the Bayport Group (BML) headquartered in Mauritius and working out of Johannesburg, South Africa with Financial Services Operations in over 9 Countries in Africa and South America.
Job Summary: Â To ensure that the outstanding loan balances are recovered from the OPC clients in the area assigned.
Key Duties and Responsibilities:
- Recruit and train in the Collection Champions.
- Create leads with the clients.
- Provide effective first-line support to all IT requests logged by staff through the BFSU IT support channels.
- Provides the champions with details like client name, client previous workstation, contacts, loan amount given, pending balance, pending installments, loan period, and next of kin details.
- Provides the champions with the working equipment, which is a new repayment contract and a letter of reminder when the client has agreed to pay up his/her loan.
- Track progression of Collection Champions recruited target and collections target.
- Collect Collections Champions Daily Reports.
- Keep track of status for paid clients and Promised to Pay (P.T.P.) clients.
- Compare monthly progression to previous months.
- Assist Collection Champions on improving performance.
- Evaluate the performance of Collection Champions
- Provides all the relevant payroll support details to the Arrears Coordinator for the commission payments of champions.
Qualifications, Skills and Experience:
- A bachelor’s degree from a recognized institution of learning.
- At least six months’ experience in credit or sales and marketing.
- Computer skills (Excel & Word)
- Good communication skills.
- Ability to identify and recruit talent.
- Ability to train the Collections Champions to understand the OPC Collection Manual.
- Ability to analyze the reports and make sound judgements and decisions.
- Ability to be creative and present new ways or ideas of collection to get better results.
- Ability to work under pressure, short time and with minimum supervision.
- Ability to manage workload effectively, request or give support as and when required.
- Ability to present ideas and solutions in user friendly language.
- Strong customer service orientation.
- Proactive and responsible individual looking ahead to possible events that might impair service quality and availability.
- Experience working in team oriented, collaborative environment
How to Apply:
All suitably qualified and interested candidates should send their applications to: [email protected]
The Human Resource Manager, Bayport Financial Services (Uganda) Limited,
Plot 4, Trust Towers, Kyadondo Road, Kampala
P.O. Box 1171, Kampala, Uganda
Deadline: 28th March 2025
NB: Only shortlisted applicants will be contacted, and any form of Canvassing will lead to disqualification.
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