WordPress Developer & Technical Support Assistant job at Sanik Systems Limited

About Sanik Systems Limited

Sanik Systems Limited is a Technology and Innovation company headquartered in Uganda, offering a wide range of IT services including Web Hosting Solutions, Dedicated and Managed Servers, VPS, Domain Names, Website Security, SEO, IT Consultancy, Computer Networking, and Software Development across its brands including Jubilee Hosting Services, HostZion, HostPikin among others.

Job Purpose

To develop, maintain, and optimize WordPress websites for clients while providing expert technical support and ensuring outstanding customer satisfaction across all WordPress-related services offered by Sanik Systems Limited.

Key Responsibilities

Website Development & Customization

• Design, build, and customize responsive WordPress websites using themes, plugins, and page builders.
• Implement client-specific features and integrations using PHP, HTML, CSS, and JavaScript.
• Ensure all websites meet SEO, mobile responsiveness, and performance best practices.
• Collaborate with designers and content teams to deliver visually appealing websites.
• Conduct debugging, testing, and optimization before deployment.

WordPress Technical Support

• Provide prompt support for WordPress issues including plugin conflicts, errors, and updates.
• Troubleshoot hosting, SSL, DNS, and email-related issues in cPanel/WHM environments.
• Perform website migrations, backups, and restorations.
• Respond to support tickets, phone calls, and emails professionally and efficiently.

Maintenance & Optimization

• Regularly update WordPress core, plugins, and themes.
• Monitor site performance, uptime, and security.
• Implement performance improvements—caching, CDN, security configurations.
• Maintain documentation and update logs.

Collaboration & Reporting

• Work closely with internal development and technical teams.
• Prepare documentation, training guides, and client instructions.
• Provide feedback to improve company website services and hosting solutions.

Qualifications & Skills

Education

• Diploma or Bachelor’s degree in IT, Computer Science, Software Engineering, or a related field.
• Additional WordPress or web development certifications are an added advantage.

Technical Skills

• Strong knowledge of WordPress, PHP, HTML5, CSS3, JavaScript, and MySQL.
• Experience with cPanel/WHM, DNS, SSL, and website migrations.
• Familiarity with Elementor, WPBakery, or similar builders.
• Understanding of SEO, security hardening, and performance optimization.
• Ability to work with Git, FTP, and backup tools.
• Knowledge of WHMCS is an added advantage.

Soft Skills

• Excellent communication and customer-oriented attitude.
• Strong problem-solving and analytical abilities.
• Ability to handle multiple tasks effectively.
• High attention to detail and teamwork mindset.

Preferred Experience

• At least 1–2 years of experience in WordPress development and technical support.
• Experience in a hosting environment or digital agency is desirable.

Work Environment

• Work Type: On-site at Sanik Systems Limited Iganga Office.
• Vacancy: 1 position available.
• Standard working hours with occasional after-hours support based on client emergencies.

Remuneration & Benefits

• Competitive salary based on skills and experience.
• Performance bonuses.
• Continuous training and professional development opportunities.

• Design, build, and customize responsive WordPress websites using themes, plugins, and page builders.
• Implement client-specific features and integrations using PHP, HTML, CSS, and JavaScript.
• Ensure all websites meet SEO, mobile responsiveness, and performance best practices.
• Collaborate with designers and content teams to deliver visually appealing websites.
• Conduct debugging, testing, and optimization before deployment.
• Provide prompt support for WordPress issues including plugin conflicts, errors, and updates.
• Troubleshoot hosting, SSL, DNS, and email-related issues in cPanel/WHM environments.
• Perform website migrations, backups, and restorations.
• Respond to support tickets, phone calls, and emails professionally and efficiently.
• Regularly update WordPress core, plugins, and themes.
• Monitor site performance, uptime, and security.
• Implement performance improvements—caching, CDN, security configurations.
• Maintain documentation and update logs.
• Work closely with internal development and technical teams.
• Prepare documentation, training guides, and client instructions.
• Provide feedback to improve company website services and hosting solutions.

• Strong knowledge of WordPress, PHP, HTML5, CSS3, JavaScript, and MySQL
• Experience with cPanel/WHM, DNS, SSL, and website migrations
• Familiarity with Elementor, WPBakery, or similar builders
• Understanding of SEO, security hardening, and performance optimization
• Ability to work with Git, FTP, and backup tools
• Knowledge of WHMCS is an added advantage
• Excellent communication and customer-oriented attitude
• Strong problem-solving and analytical abilities
• Ability to handle multiple tasks effectively
• High attention to detail and teamwork mindset

• Diploma or Bachelor's degree in IT, Computer Science, Software Engineering, or a related field
• Additional WordPress or web development certifications are an added advantage
• At least 1-2 years of experience in WordPress development and technical support
• Experience in a hosting environment or digital agency is desirable