Waiter/ Waitress job at Kai Bar and Restaurant

Background

we are seeking a professional, energetic, and customer-focused Waiters/Waitresses to join its service team. This role is responsible for providing outstanding guest service, ensuring accurate order taking and delivery, and creating a welcoming atmosphere that encourages guests to return.

Key Responsibilities

• Welcome guests warmly and provide a friendly, professional dining experience.
• Present menus, explain food and beverage offerings, and make appropriate recommendations to guests.
• Accurately take food and beverage orders and communicate them efficiently to the kitchen and bar teams.
• Serve food and drinks promptly while maintaining presentation, quality, and service standards.
• Monitor guest satisfaction throughout service and proactively respond to requests and concerns.
• Maintain clean, organised, and well-presented dining and service areas at all times.
• Clear and reset tables efficiently to ensure smooth guest flow and readiness for new arrivals.
• Assist with table preparation, stock replenishment, and service setup before and during operating hours.
• Collaborate effectively with bartenders, kitchen staff, and fellow service team members to ensure seamless operations.
• Present bills accurately and process payments using approved payment systems.
• Adhere to responsible alcohol service requirements, including age verification where necessary.
• Comply with all food safety, hygiene, health, and sanitation standards.
• Report customer incidents, breakages, safety concerns, or operational issues to management promptly.
• Support team members during busy service periods to maintain excellent guest experiences.

Requirements

• Previous experience in a restaurant, bar, lounge, hotel, or hospitality environment.
• Strong customer service and interpersonal communication skills.
• Ability to work effectively in a fast-paced, high-energy setting.
• Good knowledge of food and beverage service procedures.
• Familiarity with POS systems and electronic payment platforms is an added advantage.
• Professional appearance, positive attitude, and strong attention to detail.
• Ability to work flexible schedules, including evenings, weekends, and public holidays.
• Hospitality training or relevant certification is an added advantage.
• Strong teamwork skills, reliability, and a commitment to delivering exceptional guest service.

• Welcome guests warmly and provide a friendly, professional dining experience.
• Present menus, explain food and beverage offerings, and make appropriate recommendations to guests.
• Accurately take food and beverage orders and communicate them efficiently to the kitchen and bar teams.
• Serve food and drinks promptly while maintaining presentation, quality, and service standards.
• Monitor guest satisfaction throughout service and proactively respond to requests and concerns.
• Maintain clean, organised, and well-presented dining and service areas at all times.
• Clear and reset tables efficiently to ensure smooth guest flow and readiness for new arrivals.
• Assist with table preparation, stock replenishment, and service setup before and during operating hours.
• Collaborate effectively with bartenders, kitchen staff, and fellow service team members to ensure seamless operations.
• Present bills accurately and process payments using approved payment systems.
• Adhere to responsible alcohol service requirements, including age verification where necessary.
• Comply with all food safety, hygiene, health, and sanitation standards.
• Report customer incidents, breakages, safety concerns, or operational issues to management promptly.
• Support team members during busy service periods to maintain excellent guest experiences.

• Strong customer service and interpersonal communication skills.
• Ability to work effectively in a fast-paced, high-energy setting.
• Good knowledge of food and beverage service procedures.
• Familiarity with POS systems and electronic payment platforms is an added advantage.
• Professional appearance, positive attitude, and strong attention to detail.
• Strong teamwork skills, reliability, and a commitment to delivering exceptional guest service.

• Previous experience in a restaurant, bar, lounge, hotel, or hospitality environment.
• Hospitality training or relevant certification is an added advantage.