Third Party Team Leader - Market Research.Business Intelligence (Contract) job at MTN Uganda Limited
Posted by: ugashare-Volunteer
Posted date: 2025-Mar-01
Location: Kampala
Vacancy title: Third Party Team Leader - Market Research.Business Intelligence (Contract) [ Type: FULL TIME , Industry: Telecommunications , Category: Management ] Jobs at: MTN Uganda Limited Deadline of this Job: Friday, March 07 2025 Duty Station: Within Uganda , Kampala, East Africa
Summary Date Posted: Friday, February 28 2025, Base Salary: Not Disclosed Similar Jobs in UgandaLearn more about MTN Uganda LimitedMTN Uganda Limited jobs in Uganda JOB DETAILS: Main Purpose: Coordinate the delivery of Market Research activities through effective leadership and supervision of Market Research Assistants Team. Main Job Functions: ⢠Participate in market research activities as required such as research questionnaire development, survey-agent preparations, data quality checks, data analysis and reporting. ⢠Prepare research reports as and when required ⢠Provide coaching and support to the research assistants; developing them to ensure that they achieve their full potential. ⢠Perform Quality checks and implement measures to improve performance levels and meet objectives ⢠Submit reports on performance of the assigned market research assistants/agents. ⢠Audit research assistantsâ system access and activities that are risk prone ⢠Monitor research assistantsâ activities and provide real time feedback ⢠To implement motivational programs to keep morale and retention high. ⢠Participate in the Market Research & Insights special projects as required. Education ⢠Bachelorâs degree in marketing, Social Sciences, Statistics or any related course Work Experience ⢠2 â 3 yearsâ experience in a call centre environment Attributes and Skills Necessary Skills: ⢠High Level of Computer literacy, Telecommunications industry trends, best practice customer service/ principles. ⢠Proficient with MS Office application especially Excel and Power Point ⢠Proficient in Data Analysis ⢠Telecommunications industry trends. ⢠Risk Management ⢠General Technical knowledge of handsets and connectivity Behavior Attributes ⢠Good Communication skills ⢠Interpersonal skills ⢠Team player ⢠Troubleshooting & Problem-solving skills ⢠Coordination Techniques ⢠Interpersonal skills. ⢠Telephone etiquette ⢠Enthusiastic, upbeat personality; mature, professional demeanor ⢠Negotiation skills ⢠Commitment to quality, customer service and high performance Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree Job application procedure
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