Testing and Repairs Associate job at Q-Sourcing Limited
Posted by: ugashare-Volunteer
Posted date: 2024-Jun-05
Location: Kampala
Vacancy title: Testing and Repairs Associate [ Type: FULL TIME , Industry: Consulting , Category: Science & Engineering ] Jobs at: Q-Sourcing Limited Deadline of this Job: Sunday, June 09 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Wednesday, June 05 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Q-Sourcing Limited Q-Sourcing Limited jobs in Uganda
JOB DETAILS: Job Summary: This role requires diagnosing and addressing after sale issues that come from the field as we l as implementing QA/QC measures to prevent after sales. The role requires you to be at the forefront of ensuring products serve the client at the optimum and in-case of an after sale ensure the best solutions are provided to the customer within the shortest time possible. Duties/Responsibilities: • Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily co lection and transportation of a l repaired items back to customers. • Evaluate al products returned as a result of an after-sale issue are within Warranty and if not advise the customer on the cost of repair • Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error. • Identify solutions to resolve technical product design problems and escalate complex product issues • Research and interpret blueprints, schematics, and wiring diagrams to better troubleshoot all after sale issues reported • Complete quality assurance inspections, documenting corrective actions and ensure adequate amounts of quality certified products are ready for dispatch to customers • Set standards operation procedure for al product QA/QC, troubleshooting and repairs and ensure adherence • Ensure proper communication, ticketing, and documentation of a l after sale issues • Generate daily, weekly, and monthly aftersales reports highlighting issues/ product default issues that need to be addressed from the manufacturer's end. • Perform all after sale product-related tasks assigned from time to time Team Coordination • Collaborate closely with the after-sale engineering and call centre teams to resolve all technical issue • Support the provision of training to the field technical teams on how to identify and resolve repair issues • Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance. • Manage and resolve all after-sale issues within TAT of 48hrs from when product is received for repair • Develop positive and professional relationships with channel partners and service providers • Develop knowledge of all solar products and systems designed. Risk Management • Be proactive in identifying a l product risk based on the after-sale issues reported daily. • Ensure team is operating at full capacity to reduce after sale issues and ask for extra manpower when needed to avoid burnout of team members • Communicate and mitigate any risk factors that are encountered with the team while at work Qualifications: • Bachelor's degree in electrical or mechanical engineering, product design, business, or other relevant fields • 3yearsofexperience in providing technical solutions within set TAT to deliver exceptional customer experience • Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines • Hands-on, detail-oriented with strong execution ski ls • Good communication skills and should ensure information communicated is clear and timely • Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction • Organized and an expert in time management • A proven ability to work with minimal supervision • Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude Why Join our client: • Opportunity to make a meaningful impact by leveraging data to drive sustainable agricultural development and improve livelihoods in Uganda. • Collaborative and dynamic work environment with opportunities for professional growth and development. • Competitive compensation package, including performance-based incentives and benefits. Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree Job application procedure
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-SCU- TRA-Testing and Repairs Associate” Note: The deadline for applications is not later than 05:00 pm Sunday 9th June, 2024 Only shortlisted applicants will be contacted.
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