Telesales Representative job at ENGIE Energy Access
Posted by: ugashare-Volunteer
Posted date: 2024-May-01
Location: Uganda
Vacancy title: Telesales Representative [ Type: FULL TIME , Industry: Consulting , Category: Sales & Retail ] Jobs at: ENGIE Energy Access
Deadline of this Job: Wednesday, May 15 2024 Duty Station: Within Uganda , Uganda, East Africa Summary Date Posted: Wednesday, May 01 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about ENGIE Energy Access ENGIE Energy Access jobs in Uganda
JOB DETAILS: Job Purpose/Mission Engie Energy Access is looking for dynamic, highly motivated and disciplined Telesales Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A Telesales Representative is an individual who works under limited supervision and performs duties associated with customer acquisition and onboarding, while ensuring exceptional customer experience above all. Responsibilities • Pitching Engie products to the target market to ensure growth of customer base • Market the product and generate sales leads • Acquire new customers over the phone • Do top of the class customer onboarding • Educate customers about the product use and installation • Educate customers on how to pay • Interpret the Loan Agreement to the customer and make sure they understand the financial commitment they are taking on • Responsible for all the sales made to increase revenue generation (repayment) • Cross/up-selling to existing customers • Provide a positive experience to the customers on all phone interactions regardless of the outcome • Ensure top tier customer experience to achieve high customer satisfaction • Report any (suspected or confirmed) case of fraud or tampering to Engie management • Escalate unresolved issues or questions to the Call Centre team lead on site. • Observe standard operating procedures and safety practices Product knowledge • Learn all product details, specifications, prices, and capabilities to be equipped with all product information. • Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities. • Should be able to demonstrate an in-depth understanding of the customer finance agreement • Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career. Assist in Sales / Cross Selling • Through creating good rapport with existing customers, he/she should be able to identify new sales leads and communicate to the sales team • Cross selling to existing customers Any other duties assigned to you by your line manager from time to time Knowledge and Skills Experience • Conversant with use of computers • Very good interpersonal skills • Should demonstrate both verbal and written communication skills • Ability to work in teams or independently • Critical thinking skills (ability to think outside the box) • Good problem-solving skills (solutions oriented) • Good influencing and negotiation skills • Flexibility with ability to work under pressure • Willingness and desire to learn new ideas • Passion for the job - bringing renewable energy to millions of Ugandans • Uphold ENGIE values, including demonstrating honesty and integrity • Willing to build and grow MySol Customer Base • Must be a quick learner Qualifications: • A bachelor’s degree or Diploma in any relevant field Language(s): Must speak Luganda and any of the following language(s) • Lusoga • Lumasaba • Ateso, Kumam • Kupsabiny • Lugbara Technology: • Good computer skills
Job Experience: No Requirements Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree Job application procedure
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