Telesales Agent job at Q-Sourcing

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the Renewable Energy Sector, we are looking for a competent, skilled, and experienced Tele sales Agent to work in Kampala

Reporting to: Tele sales & Partnerships Manager.

Role Type: Full-Time

About the Role

Reporting to the Telesales & Partnerships Manager, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by the company. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must have for this role.

• Ability to meet end to end product sales targets set by the company that will be coupled by achieving a high conversion rate.
• Contact potential or existing customers, businesses, or groups to inform them about the company products using scripts.
• Explain technical product features and answer customer questions about company products.
• Lead generation and create a robust pipeline of customer accounts of potential clientele for the company.
• Be versatile in making extensive outbound calls that meet the organizations KPIs
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Help the department to develop content for sales presentations or other materials.
• Respond to correspondence from customers on both mail, phone and in-person and follow up initial sales contacts.
• Have the ability to go above and beyond to cover over talk time daily hour delivery set by the company.
• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS.
• Additional responsibilities as assigned from time to time.

• Proven experience as a telesales representative or other sales role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Hands-on, detail-oriented, and with strong execution skills.
• Excellent Communication Skills with the ability to resolve issues and address complaints.
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for the company.
• Independent thinker with proactive decision-making capabilities.
• Comfortable with ambiguity and experience working in a dynamic environment.
• Have the ability to handle pressure, keep a cool-temper, and handle rejection gracefully.
• Be organized and be an expert in time management and meet deadlines.

• A diploma or degree in Sales or any other related field is an added advantage.