Telesales Agent job at 4G Capital

About 4G Capital

4G Capital is the market leader in unsecured working capital lending in Kenya and Uganda. We empower micro and small businesses to grow by providing instant access to credit and business training through innovative fintech solutions. We are proud to be Africa’s highest-scoring fintech B Corp, delivering real impact while unlocking human potential for good.

The Opportunity

• Are you persuasive, energetic, and motivated by results?

• Do you enjoy engaging customers, closing deals, and hitting targets?

• We are looking for Telesales Agents to join our fast-paced Call Centre team and help onboard new customers onto KUZA, our flagship credit product. This role is perfect for someone who thrives in sales, enjoys customer interaction, and wants to build a career in fintech.

What You’ll Do

• Make outbound calls to prospective customers using our call centre dialer
• Pitch and educate customers on KUZA products and benefits
• Convert leads into active KUZA customers
• Conduct customer KYC and verify business details and affordability
• Accurately update all customer interactions on CRM systems
• Follow up on unreachable leads and manage assigned pipelines
• Consistently achieve daily, weekly, and monthly sales targets
• Adhere strictly to KUZA SOPs and call centre standards

What We’re Looking For

• Strong communication, persuasion, and negotiation skills
• Confident, energetic, and target-driven attitude
• High integrity and ability to handle confidential information
• Excellent time management and attention to detail
• A proactive self-starter who works well both independently and in a team
• Comfortable working in a fast-paced, performance-driven environment

Qualifications & Experience

• Diploma or Degree from a recognised institution
• At least 1 year experience in telesales, call centre, or a similar sales role
• Computer literate with proficiency in MS Office
• Ability to work with minimal supervision

Career Growth

At 4G Capital, performance is rewarded. High performers can grow into roles such as:

• KUZA Call Centre Team Leader
• Operations Administration roles (Subject to consistent 100% achievement of KPIs.)

Why Join 4G Capital?

• Be part of an award-winning, impact-driven fintech
• Clear performance-based growth opportunities
• A dynamic, supportive, and purpose-led work environment
• Make a real difference in the lives of micro and small business owners

• Make outbound calls to prospective customers using our call centre dialer
• Pitch and educate customers on KUZA products and benefits
• Convert leads into active KUZA customers
• Conduct customer KYC and verify business details and affordability
• Accurately update all customer interactions on CRM systems
• Follow up on unreachable leads and manage assigned pipelines
• Consistently achieve daily, weekly, and monthly sales targets
• Adhere strictly to KUZA SOPs and call centre standards

• Strong communication, persuasion, and negotiation skills
• Confident, energetic, and target-driven attitude
• High integrity and ability to handle confidential information
• Excellent time management and attention to detail
• A proactive self-starter who works well both independently and in a team
• Comfortable working in a fast-paced, performance-driven environment

• Diploma or Degree from a recognised institution
• At least 1 year experience in telesales, call centre, or a similar sales role
• Computer literate with proficiency in MS Office
• Ability to work with minimal supervision