Tele Sales Agent job at Q-Sourcing Limited trading
Posted by: ugashare-Volunteer
Posted date: 2024-Jul-25
Location: Kampala
Vacancy title: Tele Sales Agent [ Type: FULL TIME , Industry: Human Services , Category: Sales & Retail ] Jobs at: Q-Sourcing Limited trading Deadline of this Job: Monday, July 29 2024 Duty Station: Within Uganda , Kampala, East Africa Summary Date Posted: Thursday, July 25 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Q-Sourcing Limited trading Q-Sourcing Limited trading jobs in Uganda
JOB DETAILS: Report To: Digital Marketing and Telesales Manager Department: Sales Job Summary: Reporting to the Digital Marketing and Telesales Manager, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by company. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role. Duties/Responsibilities: • Ability to meet end to end product sales targets set by the company that will be coupled by achieving a high conversion rate. • Contact potential or existing customers, businesses, or groups to inform them about the company products using scripts. • Explain technical product features and answer customer questions about company products. • Lead generate and create a robust pipeline of customer accounts of potential clientele for the company • Be versatile in making extensive outbound calls that meet the organizations KPIs • Adjust sales scripts to better target the needs and interests of specific individuals. • Help the department to develop content for sales presentations or other materials. • Respond to correspondence from customers on both mail, phone and in-person and follow up initial sales contacts. • Have the ability to go above and beyond to cover over talk time daily hour delivery set by the company. • Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and NPS. Mandatory Requirements: Education, Skills and Experience • Proven experience as a telesales representative or other sales role • Proven track record of successfully meeting sales quota preferably over the phone • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems • Ability to learn about products and services and describe/explain them to prospects • Hands-on, detail-oriented, and with strong execution skills • Excellent Communication Skills with the ability to resolve issues and address complaints • Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for the company • Independent thinker with proactive decision-making capabilities • Comfortable with ambiguity and experience working in a dynamic environment • Have the ability to handle pressure, keep cool-temper, and handle rejection gracefully. • Be organized and be an expert in time management and meet deadlines. • A diploma or degree in Sales or any other related field is an added advantage Work Hours: 8
Experience in Months: 24
Level of Education: Associate Degree Job application procedure Interested and Qualified? Click here to apply
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