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Tele Collections Officer job at Standard chartered bank
Posted by: great-volunteer
Posted date: 2025-Jul-22
Location: kampala, Kampala, Uganda
Tele Collections Officer 2025-07-21T19:22:25+00:00 Standard chartered bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_9344/logo/standard.png https://www.sc.com/ug/ FULL_TIME kampala Kampala 00256 Uganda Banking Admin & Office 2025-07-29T17:00:00+00:00 Uganda 8 Job Summary As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels. Key Responsibilities - Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
- Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
- Report any unusual findings during the collection process to the team leader or Collections Head.
- Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
- Adhere to the operational risk framework requirements for collections.
- Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
- Manage service levels for both internal and external customers, as well as address various company complaints.
- Ensure the confidentiality of customer data at all times.
- Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
- Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters
Skills and Experience - Knowledge of Banks collection process
- Payment Negotiation skills
Qualifications Undergraduate degree Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies. Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank. Report any unusual findings during the collection process to the team leader or Collections Head. Aim to maximize collections and ensure that monthly targets are consistently met or exceeded. Adhere to the operational risk framework requirements for collections. Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings. Manage service levels for both internal and external customers, as well as address various company complaints. Ensure the confidentiality of customer data at all times. Follow up with the operations team at the hub to ensure that all customer payments are promptly updated. Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters Undergraduate degree JOB-687e9371eed02 Vacancy title:
Tele Collections Officer Jobs at:
Standard chartered bank Deadline of this Job:
Tuesday, July 29 2025 Duty Station:
kampala | Kampala | Uganda Summary
Date Posted: Monday, July 21 2025, Base Salary: Not Disclosed JOB DETAILS: Job Summary As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels. Key Responsibilities - Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
- Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
- Report any unusual findings during the collection process to the team leader or Collections Head.
- Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
- Adhere to the operational risk framework requirements for collections.
- Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
- Manage service levels for both internal and external customers, as well as address various company complaints.
- Ensure the confidentiality of customer data at all times.
- Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
- Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters
Skills and Experience - Knowledge of Banks collection process
- Payment Negotiation skills
Qualifications Undergraduate degree Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure Interested and qualified? Click here to apply
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