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Technician Jobs In Uganda
Posted by: ugashare-Volunteer
Posted date: 2024-Nov-19
Location: Kampala
Job Summary The Technician is a vital representative of our company, entrusted with the responsibility of performing field service, maintenance, and repairs in an efficient and courteous manner. - Minimum Qualification : Certificate
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements General Summary: The Technician is a vital representative of our company, entrusted with the responsibility of performing field service, maintenance, and repairs in an efficient and courteous manner. Responsibilities: Installation and Maintenance - Install, test, and maintain HVAC/R systems in residential, commercial, and industrial settings.
- Perform system inspections and diagnostic tests to ensure proper operation of HVAC/RÂ systems.
- Follow installation procedures and manufacturers' instructions to ensure system performance.
- Replace or repair faulty components such as compressors, thermostats, coils, and other system parts.
System Troubleshooting and Repair - Diagnose and troubleshoot HVAC/R system issues, including electrical, mechanical, and refrigeration problems.
- Perform system repairs or replace defective parts, ensuring minimal disruption to clients' operations.
- Test system performance after repair to ensure it meets manufacturer specifications and safety standards.
Customer Service - Provide on-site support for clients, answering questions and explaining system issues, repairs, and maintenance.
- Maintain a professional appearance and attitude when interacting with clients, ensuring a positive customer experience.
- Document service reports and keep customers informed of work progress, any necessary follow-up actions, and recommendations for system improvements.
Safety and Compliance - Adhere to company and industry safety standards, ensuring a safe work environment for yourself and others.
- Comply with all applicable regulations, including local building codes, safety codes, and environmental laws related to HVAC/R systems.
- Use appropriate personal protective equipment (PPE) and safety protocols during all tasks.
Equipment and Inventory Management - Ensure proper handling, storage, and maintenance of tools, equipment, and materials.
- Maintain an inventory of commonly used parts and supplies, ensuring availability when required for service calls.
- Assist in ordering parts or materials as needed for installations and repairs.
Documentation and Reporting - Complete service reports and work orders accurately, documenting system issues, repairs, and services performed.
- Submit reports and job documentation to the senior technician or supervisor in a timely manner.
Key Performance Indicators Job Completion Rate: - Percentage of service tasks completed within the allocated time frame.
First-Time Fix Rate: - Percentage of issues resolved on the first visit without the need for follow-up.
Customer Satisfaction: - Feedback and satisfaction surveys from clients regarding service quality.
Safety Compliance: - Adherence to safety procedures and accident-free work environment.
Equipment Efficiency: - Effectiveness in using tools and equipment, ensuring minimal downtime or damage.
Work Documentation Accuracy: - Timeliness and accuracy of service reports and job documentation.
Qualification and Skills - Certificate or Diploma in HVAC/R, Mechanical Engineering, or related field.
- 0-2 years of experience in HVAC/R installation, service, or maintenance (fresh graduates welcome).
- Possession of an ERA permit will be of added advantage
- Basic knowledge of HVAC/R systems, tools, and equipment.
- Ability to troubleshoot and repair basic HVAC/R system issues.
- Familiarity with refrigerants, electrical systems, and HVAC/R components.
- Good communication and customer service skills.
- Strong problem-solving and analytical abilities.
Other Requirements: - Ability to lift heavy equipment and work in various environmental conditions.
- Willingness to work flexible hours, including weekends or after-hours emergency calls.
Working Condition - Full-time position with on-the-job training provided.
- Occasional overtime may be required to meet project deadlines or respond to emergency calls.
- Work involves travel to client sites, including residential, commercial, and industrial locations.
- Must be able to work in varied environmental conditions, including outdoor weather and confined spaces.
- PPE (Personal Protective Equipment) will be provided and must be worn as required.
How to Apply: All applications will be received and Reviewed through Ugashare Portal by Clicking on the 'Apply Here' section
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