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Team Leader- Call Centre job at Platinum Credit (U) Ltd
Posted by: great-volunteer
Posted date: 2025-Sep-07
Location: Uganda, Kampala
Team Leader- Call Centre 2025-09-04T07:04:05+00:00 Platinum Credit (U) Ltd https://cdn.ugashare.com/jsjobsdata/data/employer/comp_831/logo/platinum.png https://www.ugashare.com/jobs/ FULL_TIME Uganda Kampala 00256 Uganda Financial Services Customer Service 2025-09-12T17:00:00+00:00 Uganda 8 POSITION: Team Leader- Call Centre (1 Vacancy)
COMPANY: Platinum Credit (U) Ltd
LOCATION: Bukoto
Job details:
The overall purpose of the role is to grow the portfolio of the team month on month while maintaining high portfolio quality through a motivated team and satisfied customers Key duties/responsibilities:
• Meeting set monthly sales targets.
• Managing team’s data: Responsible for daily storage, distribution and usage of data.
• Documentation and reporting: Responsible for compilation of monthly team’s performance report.
• Responsible for achieving cluster target: Daily monitoring of outbound calls made, thorough follow ups.
• Recruitment and training: Assist in placement and continuous training of Telesales Officers on product knowledge.
• Performance management and ensuring discipline for the team.
• Listen and evaluate a pre-determined number of calls per Agent in a week for all Agents assigned while ensuring that quality standards are met.
• Analyze Quality Assurance performance trends and conduct pre-determined daily coaching sessions with each Agent while providing effective developmental feedback.
• Provide a Weekly Evaluation Report
• Carry out Evaluation feedback sessions with the Agents Required Qualifications and Work Experience:
• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
• At least two years relevant work experience, one of which must be in a leadership position. Other attributes
• Above average people skills/soft skills (includes listening skills, stress management)
• Analytical capabilities for report writing purposes
• Integrity and ability to both work in and lead a dynamic team
• Verbal and written communication skills.
• Good knowledge of company credit/lending policy
• Good computer and database skills JOB-68b939e5245f3 Vacancy title:
Team Leader- Call Centre Jobs at:
Platinum Credit (U) Ltd Deadline of this Job:
Friday, September 12 2025 Duty Station:
Uganda | Kampala | Uganda Summary
Date Posted: Thursday, September 4 2025, Base Salary: Not Disclosed JOB DETAILS:
POSITION: Team Leader- Call Centre (1 Vacancy)
COMPANY: Platinum Credit (U) Ltd
LOCATION: Bukoto
Job details:
The overall purpose of the role is to grow the portfolio of the team month on month while maintaining high portfolio quality through a motivated team and satisfied customers Key duties/responsibilities:
• Meeting set monthly sales targets.
• Managing team’s data: Responsible for daily storage, distribution and usage of data.
• Documentation and reporting: Responsible for compilation of monthly team’s performance report.
• Responsible for achieving cluster target: Daily monitoring of outbound calls made, thorough follow ups.
• Recruitment and training: Assist in placement and continuous training of Telesales Officers on product knowledge.
• Performance management and ensuring discipline for the team.
• Listen and evaluate a pre-determined number of calls per Agent in a week for all Agents assigned while ensuring that quality standards are met.
• Analyze Quality Assurance performance trends and conduct pre-determined daily coaching sessions with each Agent while providing effective developmental feedback.
• Provide a Weekly Evaluation Report
• Carry out Evaluation feedback sessions with the Agents Required Qualifications and Work Experience:
• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.
• At least two years relevant work experience, one of which must be in a leadership position. Other attributes
• Above average people skills/soft skills (includes listening skills, stress management)
• Analytical capabilities for report writing purposes
• Integrity and ability to both work in and lead a dynamic team
• Verbal and written communication skills.
• Good knowledge of company credit/lending policy
• Good computer and database skills Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
To apply, submit your application, detailed CV and testimonials to the address below;
The Human Resource Manager;
Platinum Credit (U) Ltd
Send your application by
Email to: careers platinumcredit.co.ug
Deadline: 12th September 2025
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