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Systems Administrator job at NCBA Bank
Posted by: ugashare-Volunteer
Posted date: 2024-Dec-14
Location: Kampala
Vacancy title:
Systems Administrator [ Type: FULL TIME , Industry: Banking , Category: Computer & IT ]
Jobs at: NCBA Bank
Deadline of this Job:
Friday, December 27 2024 Duty Station:
Within Uganda , Kampala, East Africa
Summary
Date Posted: Friday, December 13 2024, Base Salary: Not Disclosed Similar Jobs in Uganda
Learn more about NCBA Bank
NCBA Bank jobs in Uganda
JOB DETAILS:
Job Purpose Statement
The Systems Administrator role is to evaluate, implement and support the High end and Mid- Range IT Infrastructure in line with Bank’s Vision and provisioning Highly Available Server infrastructure for the Critical Server systems. Ensuring infrastructure is available for the business Continuity and manage 24x7 Data Centre operations and High-End Infrastructure SLAs
Key Accountabilities (Duties and Responsibilities)
? Monitor uptime/availability and quality service of all the banks e-banking systems and Infrastructure and provide daily dash boards i.e. SWIFT, TISS, GEPG, NIDA and TIPS.
? Ensuring all necessary performance reports are generated and shared on daily, weekly, monthly and quarterly with provided KPIs metrics. All the noted gaps should be escalated for resolution
? Ensure workstations, network, firewalls and servers operating systems are maintained with the latest operating systems and necessary updates are provide in time.
? Ensuring business continuity management is implemented by performance of restore and failover tests as per annual BCM plan. This is to ensure high availability of systems
? Implement systems in a high availability and ensure the resilience is checked through system fail over exercise and all noted gaps are tracked and remediated.
? Perform monthly self-risk check and report all noted risks gaps to the IT security Manager for tracking
? Prioritize and ensure all audit findings related to Infrastructure are reviewed and noted gaps are corrected within specified time.
? Ensure all Infrastructure assets are protected with security controls including anti-virus and also maintained in the assets register.
? Ensure balanced SLA compliance with service providers
? Provide good relationship with technology providers and other external partners.
? Ensuring vendors payments are done in time and contracts are renewed in time,
? Participate in vendor performance reviews meetings and ensure all noted gaps are tracked and resolved.
? Develop Preventive maintenance schedule and check list, review reports and track implementation of the noted gaps
? Perform tests and supervise the installation of telecommunication hardware.
? Managing and liaising with various service provider to ensure voice communication to outside the bank is working.
? Ensure the various lines recorded by the Bank are working and ensuring software is up to date.
? Ensure security of the Data Center and secondary areas is continually maintained.
? Responsible for managing Cloud environment, (Microsoft Azure).
? Responsible for managing microservices, (Kubernetes) in IAAS,PAAS platform.
? Responsible for problem resolution and escalation to management as guided by the escalation procedure while ensuring problem logging is appropriately carried out.
? Participate in planning and execution of all projects related to technologies.
? Liaise with various project teams to determine the hardware and software and security requirements of projects.
? Participate in provision of specifications in the budgeting or procurement of technology assets.
? Provide technical leas role in implementation of technology Infrastructure projects by proposing and evaluating technologies during on boarding of the technologies by working with providers.
? Staff Engagement
? Training Hours on technology related
Job Specifications
Academic:
A Bachelor’s degree in Computer Science, Information Technology or related field
Professional:
• Professional qualifications in IT e.g. Az-109, RHCSA, VCP, ITIL, MCSE, A+, MCITP, MCP, Other
relevant professional qualifications in IT field would be added advantage.
• Project Management certification and experience is preferred e.g. PRINCE2, PMP
Desired work experience:
• Cloud Infrastructure competencies i.e Azure, AWS, GCP, Oracle Cloud e.t.c
Ideal Job Specifications
• Minimum 3 years working experience in a busy IT environment with a hands-on role in
implementing and supporting Exchange 3PAR Storage; Proxy Server; Mail Marshal; Web Marshal;
SharePoint; Skype for Business; Virtualization
• Linux platform experience i.e. Ansible, Satellite etc.
• Experienced in Windows Enterprise servers and UNIX systems.
• Hyper-V/VMware or other virtualization platforms
• Server Platforms (rack mount and blades)
• PowerShell scripting
• MS System Center (SCCM, SCOM) Configuration
• Office 365 (Exchange Online, One Drive for Business, SharePoint Online) and Active Directory
Services
• 3rd Party Vendor Management
• Working experience in a bank or other financial services organization would be added
advantage.
Job Dimensions
• Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports None
Indirect Reports Outsourced partners/Vendors
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to
be successful in this role.
Internal
All departments
External
System vendors and Outsourced Partners
Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to
make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary
control responsibility if applicable for the role.
Strategic – Technical Architecture and Design, Security, Optimization and Capacity planning.
Operational – Server farm/ Office Systems support, Incident, Change and Problem planning etc
Managerial – Incident/Problem management, Vendor management etc
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months,
above 1 year)
Page 3 of 5
Short-Term Planning – 6 - 12 months Long-Term
Planning – 1 to 3 years
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree Job application procedure
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