Systems Administrator (Infrastructure & Applications) job at Quality Chemical Industries Limited

Job Summary:

The Systems Administrator (Infrastructure & Applications) is responsible for day-to-day administration, monitoring, and maintenance of QCIL server and endpoint environments. The role executes operational tasks, maintenance activities, and approved changes under the governance of the Systems Engineer, ensuring availability, patch compliance, backups, and user/service support for both IT and regulated (GxP/GMP) systems.

Reporting Line:

Reports to: Systems Engineer (Cybersecurity & Infrastructure)

Works closely with:

Service Desk / IT Support, Network Engineer, Application owners, Vendors

Key Responsibilities (Operational – Detailed)

A. Server & Endpoint Administration

• Administer Windows/Linux servers: service health checks, scheduled maintenance, and routine troubleshooting.
• Manage Active Directory operations: user and group administration, OU hygiene, password policies implementation, and access requests execution.
• Execute endpoint management operations using SCCM/MEM (software deployments, imaging, compliance checks, patch rollouts where applicable).

B. Patching & Configuration Management

• Perform server patching according to approved maintenance schedules; validate services post-patch and document outcomes.
• Apply configuration changes that are approved and documented by the Systems Engineer (including GxP change control requirements).
• Maintain accurate system inventories (assets, OS versions, application versions, warranties, licenses).

C. Monitoring, Incident Response & Escalations

• Monitor systems and infrastructure alerts; respond to incidents, perform initial diagnostics, and escalate appropriately.
• Collect logs and evidence required for troubleshooting (event logs, service logs, application logs) and provide structured handover notes.
• Support service desk escalations (L2/L3) with clear RCA notes and preventative actions.

D. Backup Operations & Restore Testing

• Operate daily/weekly backup jobs and resolve failures; notify Systems Engineer of risks.
• Execute approved restore tests for critical systems and document results for audit evidence.
• Maintain backup documentation, retention checks, and offsite copy verification where implemented.

E. VMware Operations (Execution)

• Provision and manage VMs using approved templates and sizing standards.
• Maintain snapshot hygiene (creation, monitoring, removal) and VM housekeeping tasks.
• Perform operational activities in vCenter under guidance (migrations, resource adjustments, routine health checks).

F. Application & Database Operations

• Provide infrastructure-level support for core systems (Microsoft 365 connectivity dependencies, SAP/LIMS/TrackWise service checks).
• Perform routine database operations as assigned (backup/restore, user provisioning, basic health checks) for SQL Server/Postgres.
• Coordinate with vendors for standard support tasks and provide required logs and evidence.

G. Security Operations Support

• Implement security configurations and remediation actions approved by the Systems Engineer (hardening steps, patching, removing insecure services).
• Support vulnerability remediation work items and maintain evidence of completion.
• Monitor for security issues as directed (suspicious logins, abnormal server events) and escalate immediately.

Key Performance Indicators (KPIs)

• Patch compliance rate for servers/endpoints within maintenance windows.
• Backup job success rate and time-to-fix backup failures.
• Incident response SLA adherence and quality of escalation notes.
• Accuracy of system inventory and documentation updates.
• Reduction in repeated operational issues through SOP adherence.

Minimum Qualifications & Experience

• BSc degree in IT, Computer Science, or related field (or equivalent experience).
• 3–5 years in Systems Administration supporting Windows Server environments.
• Hands-on experience with Active Directory, Group Policy, DNS/DHCP, backups, and basic virtualization operations.
• Working knowledge of SCCM/MEM and basic database operations is an advantage.

Certifications (Preferred)

• Microsoft certifications (Windows Server / M365) – advantage.
• ITIL Foundation – advantage.
• Basic security training/certification – advantage.

Behavioral Competencies

• Strong operational discipline and documentation accuracy.
• Customer service mindset with professional communication.
• Ability to follow change control, especially in regulated environments.
• Teamwork and willingness to learn from senior engineers.

• Administer Windows/Linux servers: service health checks, scheduled maintenance, and routine troubleshooting.
• Manage Active Directory operations: user and group administration, OU hygiene, password policies implementation, and access requests execution.
• Execute endpoint management operations using SCCM/MEM (software deployments, imaging, compliance checks, patch rollouts where applicable).
• Perform server patching according to approved maintenance schedules; validate services post-patch and document outcomes.
• Apply configuration changes that are approved and documented by the Systems Engineer (including GxP change control requirements).
• Maintain accurate system inventories (assets, OS versions, application versions, warranties, licenses).
• Monitor systems and infrastructure alerts; respond to incidents, perform initial diagnostics, and escalate appropriately.
• Collect logs and evidence required for troubleshooting (event logs, service logs, application logs) and provide structured handover notes.
• Support service desk escalations (L2/L3) with clear RCA notes and preventative actions.
• Operate daily/weekly backup jobs and resolve failures; notify Systems Engineer of risks.
• Execute approved restore tests for critical systems and document results for audit evidence.
• Maintain backup documentation, retention checks, and offsite copy verification where implemented.
• Provision and manage VMs using approved templates and sizing standards.
• Maintain snapshot hygiene (creation, monitoring, removal) and VM housekeeping tasks.
• Perform operational activities in vCenter under guidance (migrations, resource adjustments, routine health checks).
• Provide infrastructure-level support for core systems (Microsoft 365 connectivity dependencies, SAP/LIMS/TrackWise service checks).
• Perform routine database operations as assigned (backup/restore, user provisioning, basic health checks) for SQL Server/Postgres.
• Coordinate with vendors for standard support tasks and provide required logs and evidence.
• Implement security configurations and remediation actions approved by the Systems Engineer (hardening steps, patching, removing insecure services).
• Support vulnerability remediation work items and maintain evidence of completion.
• Monitor for security issues as directed (suspicious logins, abnormal server events) and escalate immediately.

• Windows Server Administration
• Linux Server Administration
• Active Directory Management
• SCCM/MEM
• Patch Management
• Configuration Management
• System Monitoring
• Incident Response
• Backup Operations
• VMware Operations
• SQL Server Operations
• Postgres Operations
• Security Operations Support
• Troubleshooting
• Documentation
• Customer Service
• Change Control
• Teamwork

• BSc degree in IT, Computer Science, or related field (or equivalent experience).
• 3–5 years in Systems Administration supporting Windows Server environments.
• Hands-on experience with Active Directory, Group Policy, DNS/DHCP, backups, and basic virtualization operations.
• Working knowledge of SCCM/MEM and basic database operations is an advantage.
• Microsoft certifications (Windows Server / M365) – advantage.
• ITIL Foundation – advantage.
• Basic security training/certification – advantage.
• Strong operational discipline and documentation accuracy.
• Customer service mindset with professional communication.
• Ability to follow change control, especially in regulated environments.
• Teamwork and willingness to learn from senior engineers.