Supervisor – Regional Marketing Jobs – MTN Uganda

Job Title:  Supervisor – Regional Marketing  

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

Reports to: Manager – Trade Marketing

About the Company:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa

Job Summary:  To develop, implement, monitor, and ensure the comprehensive and consistent execution of MTN Uganda’s regional marketing strategy for MTN Segments, the Sales Channels strategy and in accordance with the MTN Brand Strategy plus positioning, all in alignment with MTN Uganda’s overall business objectives.

Key Duties and Responsibilities:

Strategic input

Translation and execution of the Marketing strategy into regional marketing plans

Manage and implement appropriate regional strategies to address the Consumer and business value proposition launches in support of the MTN Uganda Business strategy.

Ensure maximum leveraging of regional marketing Communications plans

Monitor competitive regional marketing activity aimed at the Consumer and business Segments and implement relevant actions to remain competitive.

Build MTN brand awareness, market presence, affinity, visibility, and likeability across target market sectors and across regions by using traditional and non-traditional media

Ensure alignment of regional marketing messages with overall Brand and Communications messages and themes

Liaise with Segmentation and Customer Insights teams to continuously deepen customer understanding through research and ensure an insight driven approach to communicating to customers.

Implement marketing programs for the allocated region to improve customer satisfaction in the regions

Implement relevant regional advertising and promotional plans across the sales channels in the region

Regional Trade Marketing Strategy

Contribute to, challenge, and implement the long-term strategy for Regional Field and Trade Marketing and ensure alignment of all

activities undertaken in the unit to the strategy

Analyze Regional market share trends and highlight areas that may be developed further

Trade Marketing/Category Management process and solutions with external & internal customers to grow market share in the regions

Contribute to the development of the Regional Trade Marketing plan to achieve defined business objectives for all regions

Analyze competitors’ actions and positioning in the regions

Develop, implement, and manage a Regional Trade Marketing and Communications plan in line with brand, target segments, value

propositions and retail sector requirements

Lead organizational thinking on Regional Trade marketing communications

Coordinate and implement marketing programs that increase MTN’s regional brand presence and market share

Act as the conduit between Sales and Marketing in the region, focusing on influencing key stakeholders to deliver activity that sits within the overall Marketing/Brand Strategy of the specific region.

Work closely with the sales team to ensure that trade marketing plans are aligned with sales objectives and revenue targets

Operational Planning and Execution

Develop and implement promotional activities in the region.

Develop, execute, and monitor performance of all programs designed to increase MTN’s market presence in the allocated region

Manage and monitor the execution of Regional Trade Marketing initiatives including but not limited to;

Attending radio interviews to support and promote MTN’s customer value propositions incl. the ‘promoter’ score

Ensuring MTN’s brand building activities in the assigned region are consistently executed in line with the MTN Brand

guidelines/strategy including but not limited to ATL (radio, TV, outdoor…), Trade activity incl. retail and signage visibility, sponsorships.

Supervising and reporting on the execution of trade activations and performance of 3rd party vendors deployed to support this function.

Assisting the media team in managing and monitoring booked media properties in the respective regions

Contribute to the Company’s goals and objectives and improve market share, customer satisfaction and productivity performance in the regions

Develop trade promotional plans with key customers and channels for the region

Ensure alignment across the Sales and Marketing organizations on field sales needs and marketing initiatives, including coordination with Trade Marketing Manager and budget management.

Monitor and improve processes to link all Marketing activities with the activities of the Sales team in the regions

Ensure alignment across the Sales and Marketing units on field sales needs and marketing initiatives, including coordination for delivery of Trade Marketing requirements

Translate Marketing Communications strategy into operational implementation plans, and drive the execution thereof

Develop a Regional Trade Marketing plan and contribute to the overall Trade Marketing strategy

Own the Regional Trade marketing calendar and work with Marketing Communications to integrate and align with the overall MTN campaign roadmap

Oversee execution of POS/BTL campaigns through regional Trade Marketing programs

Development and roll out of Customer engagement programs, activities and competitions in the regions.

Identify, evaluate and assess new Regional Trade Marketing opportunities.

Consider local conditions, as well as competitor activity to create competitive advantage

Engage with multiple stakeholders both internally and externally to maintain operational standards and to ensure relevance of activity.

integrate into the Engine Room operating and reporting framework to ensure effective management of regional performance.

Customer Management

Work with sales and service teams to define customer experience requirements for the Consumer segments in the region.

Ensure customer needs and requirements are satisfied through appropriate systems, processes, and procedures.

Align service delivery across regions to changing market segment requirements and enhance customer experience.

Understand regional customer needs; develop and fine-tune systems to meet those needs accordingly within the scope of the defined end-to-end customer experience

Define the overall specifications of the end-to-end customer experience for the regions in coordination with the CEX team.

Develop specific communication and promotion campaigns with Marketing Communications team and work with Customer Development and Retention to develop usage stimulation and retention campaigns

Identify trends/patterns pertaining to customer needs in the regions and filter this information through the business to continually improve all aspects of service delivery.

Customer Satisfaction

Align service delivery to changing regional dynamics

Understand regional customer needs and develop and fine-tune systems accordingly

Ensure regional customer needs and requirements are satisfied through appropriate systems/processes/procedures

Financial Management

Ensure that sales teams reach desired targets on gross and net acquisition, ARPU and market share figures in the regions

Manage the effective execution of allocated POS/Retail Communications and contractual obligations in the regions

Forecast, plan, develop and review regional budget to provide MTN with return on investment

Manage and optimize the budget at regional level ensuring all expenditure is in line with the agreed budgets

Monitor costs and determine initiatives to optimize resources.

Identify opportunities to generate additional revenue

Managerial / Supervisory Responsibilities

Employee relations and collaborative teamwork

Communicate actively and effectively resolving any potential conflicts that may arise

Living the MTN Brand – changing and influence employees’ behavior

Products and Services

Qualifications, Skills and Experience:

Education

Bachelor’s degree in a business-related course with a bias in Marketing. Professional certification like CIM is of added advantage.

Other Training:

Systems training

Computer training

Project management

Work Experience

In depth understanding of the telecommunications industry, FMCG and brown goods marketing principles

3-5 years of experience in leading retail and service operations in the mobile technology and/or in retail intensive B2C

industries, preferably with a significant service and technology dimension

At least 3 years of experience in similar positions, in fast-moving technology intensive industries

A strong background in marketing and/or advertising

Knowledge:

Knowledge of cellular best practices

Knowledge of local markets, including market trends

Sales and service environment

MTN products and services

Market research

Business acumen

Broad knowledge of the industry

Understanding the regulatory environment specifically local council ‘ways of work’

An understanding of the MTN business

Attributes and Skills Necessary Skills:

A “street smart” attitude

People management and leadership skills – the ability to hire the right people, get the best out of people, and make sound decisions

Feedback skills

Relationship skills – to build relationships to facilitate efficient workflow

Coaching skills – to develop the team and staff

Scanning skills – to search for new ideas, trends, and principles

Strong “can-do” attitude combined with an ability to use minimum resources to get maximum outputs

Systems thinking – understanding the “big picture”

Delegating skills

Behavior Attributes

Assertive – being tough, when necessary, without fear or favor.

Courage and conviction – challenging the status quo and breaking down silo barriers to performance and overcoming resistance to change.

Resilience – to repeatedly challenge despite setbacks and resistance

Proactivity/initiative – to introduce ongoing changes to maximize productivity and influence the future

Focused and priority driven – staying focused amidst the multiple demands and expectations

Innovative

Customer centricity

Other:

Accuracy

Attention to detail

Highly driven and motivated individual, with strong personal presence, integrity, and resilience

Decisive

Action-oriented

Diplomacy and tact

Relationship builder – strong people focus.

Operate with integrity (high ethics)

Pressure tolerance.

Consultative

Perseverance

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.

Click Here

Deadline: 14th October 2024

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