Stakeholder Engagement Coordinator job at East African Crude Oil Pipeline (EACOP)

Background information about the job or company (e.g., role context, company overview)

The Stakeholder Engagement Coordinator is responsible for fostering strong, positive relationships between the organization and its stakeholders, particularly local communities. This role ensures transparent communication, manages expectations and grievances, and supports the effective implementation of socio-economic development initiatives. By facilitating community engagement and promoting sustainable outcomes, the coordinator helps build trust and long-lasting partnerships aligned with organizational policies and international standards.

Responsibilities or duties

• Carry out stakeholder engagement activities, including community meetings, consultations, and outreach programs.
• Act as a liaison between the organization and community stakeholders, ensuring inclusive participation, especially for vulnerable groups.
• Document stakeholder feedback and ensure timely follow-up actions.
• Manage a team of village Liaison officers (VLOs) on a day-to-day basis, including providing appropriate support, advice, coaching, compliance with HSE requirements, among others
• Implement grievance resolution mechanisms by recording, tracking, and escalating complaints as necessary. Communicate resolutions to stakeholders promptly and maintain accurate records of grievances and outcomes.
• Deliver/execute socio-economic initiatives across education, information, health& safety, and community livelihoods.
• Implement requirements for Human Rights compliance and any issues related to project-induced in-migration and gender aspects. Carry out related reporting requirements and data analysis in these areas, under the supervision of the Stakeholder Engagement Coordinator.
• Monitor engagement progress, provide updates, and ensure cultural sensitivity and inclusivity in program delivery.
• Ensure cultural sensitivity when working with diverse and vulnerable groups within the community.
• Prepare reports on community engagement activities, social performance outcomes and trends, for further management by team leaders.
• Participate in the development and utilization of communication materials such as newsletters, briefs, and updates for communities.
• Provide inputs for social performance and sustainability reporting, ensuring compliance with organizational standards and local regulations.
• Engage effectively with stakeholders and promote collaborative outcomes through mediation and participatory approaches.
• Implement and contribute to updating the EACOP Stakeholder Engagement Plan (SEP).
• Plan and manage workshops, roundtable and forum logistics including developing agendas, project plans, minute taking and production of reports.
• Collect data and ensure accurate documentation to support project management, reporting, and compliance with local regulations.
• Carry our other company duties as may be assigned by the team leaders.

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree in social sciences, Community Development, Communications, or a related field.
• Strong interpersonal and communication skills.
• Ability to facilitate dialogue and mediate conflicts.
• Knowledge of social performance frameworks and sustainability standards.
• Excellent organizational and documentation skills.
• Cultural sensitivity and adaptability.

Experience needed

• 5 years of experience in social performance, community relations, or stakeholder engagement.
• Experience working with diverse cultural groups and vulnerable communities.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

If you like working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

East African Crude Oil Pipeline co (EACOP) is in charge of the construction and the operation of the 1,443km crude oil export infrastructure that will transport Uganda’s crude oil from Kabaale – Hoima in Uganda

• Carry out stakeholder engagement activities, including community meetings, consultations, and outreach programs.
• Act as a liaison between the organization and community stakeholders, ensuring inclusive participation, especially for vulnerable groups.
• Document stakeholder feedback and ensure timely follow-up actions.
• Manage a team of village Liaison officers (VLOs) on a day-to-day basis, including providing appropriate support, advice, coaching, compliance with HSE requirements, among others
• Implement grievance resolution mechanisms by recording, tracking, and escalating complaints as necessary. Communicate resolutions to stakeholders promptly and maintain accurate records of grievances and outcomes.
• Deliver/execute socio-economic initiatives across education, information, health& safety, and community livelihoods.
• Implement requirements for Human Rights compliance and any issues related to project-induced in-migration and gender aspects. Carry out related reporting requirements and data analysis in these areas, under the supervision of the Stakeholder Engagement Coordinator.
• Monitor engagement progress, provide updates, and ensure cultural sensitivity and inclusivity in program delivery.
• Ensure cultural sensitivity when working with diverse and vulnerable groups within the community.
• Prepare reports on community engagement activities, social performance outcomes and trends, for further management by team leaders.
• Participate in the development and utilization of communication materials such as newsletters, briefs, and updates for communities.
• Provide inputs for social performance and sustainability reporting, ensuring compliance with organizational standards and local regulations.
• Engage effectively with stakeholders and promote collaborative outcomes through mediation and participatory approaches.
• Implement and contribute to updating the EACOP Stakeholder Engagement Plan (SEP).
• Plan and manage workshops, roundtable and forum logistics including developing agendas, project plans, minute taking and production of reports.
• Collect data and ensure accurate documentation to support project management, reporting, and compliance with local regulations.
• Carry our other company duties as may be assigned by the team leaders.

• Strong interpersonal and communication skills.
• Ability to facilitate dialogue and mediate conflicts.
• Knowledge of social performance frameworks and sustainability standards.
• Excellent organizational and documentation skills.
• Cultural sensitivity and adaptability.

• Bachelor’s degree in social sciences, Community Development, Communications, or a related field.
• 5 years of experience in social performance, community relations, or stakeholder engagement.
• Experience working with diverse cultural groups and vulnerable communities.