Specialist Products Quality Assurance & Testing job at MTN-Uganda

Reporting to

Manager – Product Delivery

Division

Products & Services

Mission/ Core purpose of the Job

The Specialist – Product Quality Assurance & Testing is responsible for ensuring that digital financial products are delivered with high levels of reliability, security, and customer confidence. The role focuses on structured, risk-based testing across the product lifecycle while supporting the gradual evolution of quality practices as the organization scales.

Working closely with Product, Engineering, UX, Security, and Operations teams, the role ensures that quality is considered early, validated thoroughly before release, and continuously improved post-launch

Responsibilities

Main Job Functions:

Product Quality & Testing

• Plan and execute quality assurance activities across the product lifecycle, from requirements through to release and post-launch support
• Perform functional, integration, regression, UAT, and end-to-end testing for digital financial products
• Validate critical fintech scenarios including transaction failures, reversals, retries, reconciliations, and exception handling

Product & Platform Coverage

• Support testing for a range of fintech products including digital wallets, payments, lending, cards, APIs, and third-party integrations
• Ensure product behavior aligns with defined requirements, customer expectations, and operational realities
• Work closely with third-party partners and internal teams to validate integrated solutions

Risk, Security & Compliance Awareness

• Apply risk-based testing approaches to prioritize high-impact and high-risk product areas
• Support validation of regulatory and compliance requirements, including KYC/AML flows and data protection
• Maintain appropriate test documentation and evidence to support audits and reviews

Quality Improvement & Automation Support

• Contribute to the continuous improvement of testing approaches and quality standards
• Support the adoption and maintenance of test automation where appropriate and beneficial
• Identify opportunities to reduce repetitive testing and improve release confidence

Release Readiness & Post-Launch Quality

• Participate in release readiness assessments and go-live decision-making
• Support post-release monitoring, incident reviews, and root cause analysis
• Use insights from production issues to strengthen future testing and product design

Collaboration & Stakeholder Engagement

• Work closely with Product Managers, Engineers, UX designers, and Business stakeholders
• Act as a quality advocate, promoting shared ownership of product quality
• Communicate testing outcomes, risks, and recommendations clearly and effectively

Qualifications

Education:

• Bachelor’s degree in computer science, Engineering, Statistics, Economics, Accounting, or a related field.
• Post-graduate qualification (MBA, MSc, or equivalent) is an advantage.

Experience:

• Minimum of 2 years’ experience in Quality Assurance or Software Testing
• Experience testing digital products in fintech, banking, payments, or other regulated environments
• Hands-on experience with manual and exploratory testing approaches
• Exposure to API, integration, and mobile or web application testing & AI tools

Skills & Knowledge

• Strong analytical and problem-solving skills
• Good understanding of agile product delivery practices
• Awareness of fintech operational, regulatory, and customer risks
• Ability to document and communicate defects, risks, and test outcomes clearly

Personal Attributes

• Detail-oriented and quality-driven
• Pragmatic and comfortable working in evolving environments
• Collaborative and able to work across multiple teams
• Curious and open to learning new testing tools and practices over time

Desirable (Nice to Have)

• Exposure to test automation tools or frameworks
• Experience supporting UAT or business-led testing
• Knowledge of mobile money or telco-led fintech ecosystems
• Testing certifications (ISTQB or equivalent)

• Plan and execute quality assurance activities across the product lifecycle, from requirements through to release and post-launch support
• Perform functional, integration, regression, UAT, and end-to-end testing for digital financial products
• Validate critical fintech scenarios including transaction failures, reversals, retries, reconciliations, and exception handling
• Support testing for a range of fintech products including digital wallets, payments, lending, cards, APIs, and third-party integrations
• Ensure product behavior aligns with defined requirements, customer expectations, and operational realities
• Work closely with third-party partners and internal teams to validate integrated solutions
• Apply risk-based testing approaches to prioritize high-impact and high-risk product areas
• Support validation of regulatory and compliance requirements, including KYC/AML flows and data protection
• Maintain appropriate test documentation and evidence to support audits and reviews
• Contribute to the continuous improvement of testing approaches and quality standards
• Support the adoption and maintenance of test automation where appropriate and beneficial
• Identify opportunities to reduce repetitive testing and improve release confidence
• Participate in release readiness assessments and go-live decision-making
• Support post-release monitoring, incident reviews, and root cause analysis
• Use insights from production issues to strengthen future testing and product design
• Work closely with Product Managers, Engineers, UX designers, and Business stakeholders
• Act as a quality advocate, promoting shared ownership of product quality
• Communicate testing outcomes, risks, and recommendations clearly and effectively

• Strong analytical and problem-solving skills
• Good understanding of agile product delivery practices
• Awareness of fintech operational, regulatory, and customer risks
• Ability to document and communicate defects, risks, and test outcomes clearly
• Hands-on experience with manual and exploratory testing approaches
• Exposure to API, integration, and mobile or web application testing & AI tools
• Detail-oriented and quality-driven
• Collaborative and able to work across multiple teams

• Bachelor’s degree in computer science, Engineering, Statistics, Economics, Accounting, or a related field.
• Post-graduate qualification (MBA, MSc, or equivalent) is an advantage.
• Testing certifications (ISTQB or equivalent)