Site Station Manager job at True North

JOB DETAILS:
Job Title: Site Station Manager
Reports To: Regional Manager
Location: Uganda
Supervises:
Direct: Indirect:
Station Supervisor N/A
Role overview
The Site Station Manager is responsible for overseeing the day-to-day operations of the petrol station, ensuring smooth functionality, exceptional customer service, and adherence to safety and regulatory standards. This role involves managing staff, maintaining inventory, and optimizing overall station performance.

Activities
• Participate in hiring and training service station staff.
• Handle money and banking
• Manage, train, and evaluate site staff performance.
• Manage operational excellence of the site.
• Sharing the daily sales report with the Territory Manager
• Report engineering, maintenance, and repair hiccups with the territory manager and the operations manager as soon as they are detected.
• Drive sales and targets.
• Handle customer complaints and queries in a professional way.
• Manage the relationship between the site and customers.
• Assign, schedule and monitor the tasks given to site staff.
• Answer and resolve customer needs and objectives.
• Ensure joyous experience to customers and guests through great pleasant services.
• Chair functional team meetings and events to enhance quality in services.
• Train other site staff of customer service and product knowledge.
• Do inventory controls of materials, items, and products.
• Maintain the service station premises in a neat and organized manner.
• Maintain good relationships with the vendors and suppliers.
• Bill and collect payments from customers for services rendered.
• Receive money from pump attendants and verify the amounts.
• Enforce the Health and Safety activities.
• Manage the miscellaneous expenses.
• Pay site bills like water, electricity, security and so on.
• Monitor and follow up the standards set for the site like automation, UHOT, hygiene

Qualification:
• Bachelor's degree/ Diploma in Business Management or a related field (preferred).

Experience:
• Proven experience in retail management, with a focus on petrol station operations.

Compulsory Skills & knowledge
• Strong communication and interpersonal skills.
• Strong written & spoken English language.
• Basic Computer Skills in Excel and Word
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Proficiency in financial management.
• Sound understanding of safety regulations and compliance.
• Customer-focused with a commitment to delivering exceptional service.
• Problem-solving skills and ability to handle challenging situations.
• Adaptability and flexibility in a fast-paced environment.
• Proficiency in using software for sales tracking, inventory management, and reporting.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree