Shop Attendant job at Hr Beyond Limits

HR Beyond Limits is hiring a Shop Attendant responsible for delivering excellent customer service, driving sales, and supporting the day-to-day operations of the retail outlet. The role requires a proactive, trustworthy, and energetic individual capable of working efficiently in a fast-paced environment with high customer volumes.

Key Responsibilities

Customer Service & Sales

• Welcome customers in a friendly and professional manner and assist them with product selection.
• Actively promote and upsell products and ongoing promotions to meet daily sales targets.
• Provide accurate information on product pricing, availability, and offers.
• Handle customer inquiries and complaints promptly and escalate when necessary.

Cash Handling & Transactions

• Operate the cash register/POS system accurately and efficiently.
• Receive payments (cash, mobile money, or other approved methods) and issue receipts.
• Ensure all sales are properly recorded.
• Balance cash at the end of each shift and report any discrepancies immediately.

Stock Management

• Ensure shelves are fully stocked, clean, and well-organized at all times.
• Receive, check, and properly store deliveries.
• Monitor stock levels and report low stock, damages, or expiries.
• Participate in regular stock counts and inventory reconciliation.
• Ensure proper rotation of stock (FIFO – First In, First Out), especially for food products.

Store Operations & Hygiene

• Maintain cleanliness and orderliness of the shop, including display areas and storage spaces.
• Adhere to basic food safety and hygiene standards when handling products.
• Ensure the store environment is safe, welcoming, and aligned with brand standards.
• Support opening and closing procedures of the shop.

Administrative Support

• Maintain simple daily records of sales and stock movements as required.
• Follow company procedures, internal controls, and reporting guidelines.

Key Skills and Competencies

• Strong communication and interpersonal skills
• Sales-oriented with ability to upsell products
• High level of honesty and integrity
• Good attention to detail and accuracy
• Ability to multitask and work under pressure
• Customer-focused with a positive attitude

Qualifications and Requirements

• Certificate or Diploma in Business Administration, Sales, or a related field.
• Previous experience in retail, FMCG, or customer service is an added advantage.
• Basic numeracy and familiarity with cash handling or POS systems.

• Welcome customers in a friendly and professional manner and assist them with product selection.
• Actively promote and upsell products and ongoing promotions to meet daily sales targets.
• Provide accurate information on product pricing, availability, and offers.
• Handle customer inquiries and complaints promptly and escalate when necessary.
• Operate the cash register/POS system accurately and efficiently.
• Receive payments (cash, mobile money, or other approved methods) and issue receipts.
• Ensure all sales are properly recorded.
• Balance cash at the end of each shift and report any discrepancies immediately.
• Ensure shelves are fully stocked, clean, and well-organized at all times.
• Receive, check, and properly store deliveries.
• Monitor stock levels and report low stock, damages, or expiries.
• Participate in regular stock counts and inventory reconciliation.
• Ensure proper rotation of stock (FIFO – First In, First Out), especially for food products.
• Maintain cleanliness and orderliness of the shop, including display areas and storage spaces.
• Adhere to basic food safety and hygiene standards when handling products.
• Ensure the store environment is safe, welcoming, and aligned with brand standards.
• Support opening and closing procedures of the shop.
• Maintain simple daily records of sales and stock movements as required.
• Follow company procedures, internal controls, and reporting guidelines.

• Strong communication and interpersonal skills
• Sales-oriented with ability to upsell products
• High level of honesty and integrity
• Good attention to detail and accuracy
• Ability to multitask and work under pressure
• Customer-focused with a positive attitude

• Certificate or Diploma in Business Administration, Sales, or a related field.
• Previous experience in retail, FMCG, or customer service is an added advantage.
• Basic numeracy and familiarity with cash handling or POS systems.