|
Clients Operations Manager Careers – AGL (Africa Global Logistics)
Posted by: ugashare-Volunteer
Posted date: 2024-Dec-16
Location: ampala, Uganda
Job Title: Â Clients Operations Manager Organisation: AGL (Africa Global Logistics) Duty Station: Kampala, Uganda About Organisation: AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. Connecting the number 1 integrated logistics network in Africa AGL, to the global maritime transport leader MSC, can accelerate the logistical transformation of the continent. Job Summary: Â Â The Client Operations Manager will supervise the execution of logistics works for a specific client portfolio, manage related communication with clients, and ensure operational excellence. Key Duties and Responsibilities: - Team Management: Lead, motivate, and develop a team to achieve quality of service goals.
- Client Relationship Management: Manage operational relationships with clients, receive transit orders, and provide progress updates.
- File Processing: Monitor and control file processing, ensure SOPs are applied, and allocate files to operators.
- Operational Excellence: Ensure operations are performed with respect to gross margin and disbursements, and control costs.
- Issue Resolution: Identify and resolve operational issues, and alert management and N+1 as necessary.
- Overall, the Client Operations Manager will oversee the execution of logistics works, manage client relationships, and ensure operational excellence.
- Tools:
- Business software (SPOT, Qlikview)
- Financial reports: Detail of the costs per COM (monthly)
- Standard Operating Procedures
- Targets and Goals:
- 100% target on quality-of-service KPI (including Client’s KPI)
- 100% target on budgeted costs
- If you are a motivated and experienced professional looking for a new challenge, please submit your application.
Qualifications, Skills and Experience: - At least 3-5 years’ experience in clearing and forwarding
- Good knowledge of Microsoft Office and email
- Excellent communication and problem-solving skills
- Ability to work to tight deadlines and push people to a common goal
- Natural leader and team player
How to Apply: All candidates should apply online at the link below. Click Here  For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare Related Jobs Job Title:  Business Development Manager Organisation: Uganda Manufacturers’ Association (UMA)… Job Title:  Grants Officer Organisation: DT Global Project Name: USAID Feed… Job Title:   Lead Environment Compliance Organisation: Aldelia Uganda Duty Station: Kampala, Uganda… Job Title:       Technical Services Manager Organization: Busoga Forestry Company (BFC)… Job Title:  Real Estates and Facilities Manager Organisation: Cavendish University… Job Title:  Head Local & Cross-border Payments Organisation: ABSA Bank Duty…
|