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Several No Experience Call Center Agent Job Opportunities – Unifi Africa
Posted by: ugashare-Volunteer
Posted date: 2024-Jun-21
Location: ampala, Uganda
Job Title:Â Â Call Center Agent (Several No Experience Jobs) Organisation:Â Unifi Africa Duty Station:Â Kampala, Uganda About Organisation: Unifi Africa is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams. Key Duties and Responsibilities: Operational
- Answer incoming calls and respond to clients.
- Manage and resolve client’s complaints
- Sell and market Unifi Credit products to customers.
- Identify and escalate issues to supervisors.
- Provide product and service information to clients.
- Research required information using available resources.
- Research, identify, and resolve client’s complaints using applicable system.
- Process, queries, and applications (Employment verification, New employer and Data check).
- Route calls to appropriate personnel.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends to clients calls.
- Follow up and encourage clients to make timely loan repayments/payables/arrears.
- Complete call logs and reports.
Other - Actively participate in all brand awareness and marketing activities
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
Qualifications, Skills and Experience: Minimum Requirements        - We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.
- Bachelors Degree or Advanced Diploma
How to Apply:
All candidates should apply online at the link below. Click Here  Deadline: 21st June 2024  For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare Related Jobs Job Title:  Loan Consultant (Fresher Jobs) Organisation: Unifi Africa Duty Station:  Iganga,… Job Title:  Client Growth Consultant (Fresher Jobs) Organisation: Unifi Africa Duty… Job Title:      Cost Controller Organisation: St. Mary’s Hospital Lacor Duty Station: Gulu,… Job Title:  National Commercial Sales Manager: Agro-input Products Organisation:  Grainpulse Limited… Job Title:  Female News Anchor / Reporter – NTV (Fresher… Job Title:  Production Assistant – NTV (Fresher Jobs) Organisation: Nation Media…
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