Service Technician – Portable and Industrial Compressors job at Amotech Africa (SMC) Ltd

Background information about the job or company (e.g., role context, company overview)

Amotech Africa is a leading test and measurement solution provider in Africa. We also offer technical services, instrument calibration and repair services. With our headquarters in Nairobi, Kenya we have a presence in the greater African region with offices in DRC, Rwanda, Tanzania, Uganda and servicing clients in Ethiopia, Malawi, Nigeria, Cameroon and Zambia.

ROLE: Service Technician – Portable and Industrial Compressors

The primary responsibility of this role is to deliver high quality service interventions, diagnostics, and customer support for compressor equipment, ensuring maximum machine uptime, customer satisfaction, and growth in parts and service business.

Responsibilities or duties

Service Execution & Technical Support

• Carry out scheduled and unscheduled service interventions and diagnostic activities as allocated by the Back Office.
• Assess the running condition of both existing and new fleet, providing detailed findings and developing parts and service leads.
• Perform technical support tasks including troubleshooting, repairs, commissioning, and warranty-related activities as assigned by the Back Office.
• Ensure all work is performed in accordance with safety standards, service procedures, and quality expectations.

Customer Relationship Management

• Build and maintain strong, continuous communication with customers under service contracts.
• Develop and execute proactive customer visit plans aimed at increasing compressor availability and overall customer satisfaction.
• Promote a positive service culture and guide customers on effective consumption of existing stock.

Business Development & Growth

• Drive parts and service growth by identifying opportunities during site visits and equipment assessments.
• Generate leads for parts sales, overhaul jobs, service plans, and upgrades.
• Encourage customers to adopt best maintenance practices to extend equipment lifespan.

Market & Competitor Intelligence

• Collect, document, and report competitor machine information to support development of competitor installed base data.
• Provide regular insights on market trends, customer behavior, competitor activities, and emerging opportunities.

Reporting & Administration

• Submit weekly reports detailing activities carried out, customer interactions, machine conditions, and the plan for the upcoming week.
• Ensure accurate documentation of service findings, parts requirements, and job details using company tools and systems.
• Perform any other duties as may be assigned by the Manager in line with the business needs.

Qualifications or requirements (e.g., education, skills)

• Diploma in Mechanical, Automotive, Electrical, or Mechatronics Engineering.
• Technical certifications in compressors, engines, or electromechanical systems are an added advantage.
• Strategic thinking to meet sales quotas and KPIs.
• Strong social skills, enjoy networking and relationship-building.
• Active listening and ability to engage stakeholders at all organizational levels.
• Multicultural communication proficiency.
• Presentation skills (clear, persuasive, and professional).
• Self-motivated with a proactive, decision-making approach.
• Team player open to feedback and continuous growth.
• Multitasking ability in a dynamic sales environment.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

What We Offer Our Employees:

1. Opportunity to work in an international environment.
2. Cooperation with a highly qualified team with one of the region’s leading companies in the industry.
3. Great working environment
4. Attractive renumeration
5. A wide range of training opportunities
6. Exposure to key stakeholders in the Corporate World

Availability.

Immediately.

AMOTECH AFRICA IS AN EQUAL-OPPORTUNITY EMPLOYER

Kindly note that only shortlisted candidates will be contacted.

Note: We do not ask for money in any step of the hiring process. Be aware of fraudsters

• Carry out scheduled and unscheduled service interventions and diagnostic activities as allocated by the Back Office.
• Assess the running condition of both existing and new fleet, providing detailed findings and developing parts and service leads.
• Perform technical support tasks including troubleshooting, repairs, commissioning, and warranty-related activities as assigned by the Back Office.
• Ensure all work is performed in accordance with safety standards, service procedures, and quality expectations.
• Build and maintain strong, continuous communication with customers under service contracts.
• Develop and execute proactive customer visit plans aimed at increasing compressor availability and overall customer satisfaction.
• Promote a positive service culture and guide customers on effective consumption of existing stock.
• Drive parts and service growth by identifying opportunities during site visits and equipment assessments.
• Generate leads for parts sales, overhaul jobs, service plans, and upgrades.
• Encourage customers to adopt best maintenance practices to extend equipment lifespan.
• Collect, document, and report competitor machine information to support development of competitor installed base data.
• Provide regular insights on market trends, customer behavior, competitor activities, and emerging opportunities.
• Submit weekly reports detailing activities carried out, customer interactions, machine conditions, and the plan for the upcoming week.
• Ensure accurate documentation of service findings, parts requirements, and job details using company tools and systems.
• Perform any other duties as may be assigned by the Manager in line with the business needs.

• Strategic thinking
• Strong social skills
• Networking and relationship-building
• Active listening
• Ability to engage stakeholders at all organizational levels
• Multicultural communication proficiency
• Presentation skills
• Self-motivated
• Proactive, decision-making approach
• Team player
• Open to feedback and continuous growth
• Multitasking ability

• Diploma in Mechanical, Automotive, Electrical, or Mechatronics Engineering.
• Technical certifications in compressors, engines, or electromechanical systems are an added advantage.