Service Provider Relations Officer job at Old Mutual
Posted by: great-volunteer
Posted date: 2026-Feb-06
Location: KAMPALA, Kampala
Service Provider Relations Officer 2026-02-05T10:01:29+00:00 Old Mutual https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3231/logo/Old%20Mutual.png https://www.uapoldmutual.co.ug/ FULL_TIME KAMPALA Kampala 00256 Uganda Insurance Healthcare, Business Operations, Management 2026-02-12T17:00:00+00:00 8 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Strategically manage and optimize Old Mutualâs medical service provider network by ensuring cost-effective contracting, high-quality healthcare delivery, and strong provider relationships, while driving clinical governance, operational efficiency, and an excellent customer experience for Old Mutual clients. Key Outputs and Deliverables - Manage provider contracting frameworks, including negotiated tariffs and reimbursement rates, annual tariff reviews, cost benchmarking against market rates, and the administration of capitation and fee-for-service (FFS) models.
- Build and sustain strong, strategic relationships with medical service providers through structured and ongoing engagements to enhance customer loyalty, service quality, and network performance.
- Design, implement, and continuously improve a quality assurance framework to ensure high standards of healthcare service delivery to Old Mutual clients.
- Gather, analyze, and interpret market intelligence on provider practices to inform pricing strategies, quality improvement initiatives, and operational decision-making.
- Negotiate, reconcile, and manage provider tariffs, including the development of medical and surgical packages to secure competitive and cost-effective pricing.
- Implement and manage a provider tiering framework to support cost control, member alignment, and consistent provider categorization across the business.
- Develop and execute a provider network expansion strategy, including the establishment of telemedicine and digital health partnerships to strengthen chronic disease management.
- Ensure timely follow-up on provider payments and remittances in line with agreed service level agreements (SLAs).
- Coordinate and deliver training programmes for service providers on Old Mutualâs service standards, claims guidelines, policies, and operational processes.
- Share provider remittance statements and payment advice accurately and within agreed timelines and resolve related provider queries promptly.
- Monitor and address customer service issues to ensure timely resolution and an enhanced customer experience.
- Promote and embed a customer-centric culture through leadership by example, particularly in engagements with medical service providers.
- Track and monitor medical claims settlement turnaround times (TATs) to ensure compliance with internal standards and contractual obligations.
- Develop, maintain, and apply provider quality assessment tools, clinical quality scorecards, and continuous provider improvement plans.
Skills - Clinical Quality Management
- Healthcare Networks
- Operational Efficiency
- Provider Contracts
- Provider Relations
- Service Delivery
Competencies - Directs Work
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education - Bachelors Degree (B): Medicine (Required)
- Bachelors Degree (B): Nursing (Required)
- Bachelors Degree (B): Public Health (Required)
- Manage provider contracting frameworks, including negotiated tariffs and reimbursement rates, annual tariff reviews, cost benchmarking against market rates, and the administration of capitation and fee-for-service (FFS) models.
- Build and sustain strong, strategic relationships with medical service providers through structured and ongoing engagements to enhance customer loyalty, service quality, and network performance.
- Design, implement, and continuously improve a quality assurance framework to ensure high standards of healthcare service delivery to Old Mutual clients.
- Gather, analyze, and interpret market intelligence on provider practices to inform pricing strategies, quality improvement initiatives, and operational decision-making.
- Negotiate, reconcile, and manage provider tariffs, including the development of medical and surgical packages to secure competitive and cost-effective pricing.
- Implement and manage a provider tiering framework to support cost control, member alignment, and consistent provider categorization across the business.
- Develop and execute a provider network expansion strategy, including the establishment of telemedicine and digital health partnerships to strengthen chronic disease management.
- Ensure timely follow-up on provider payments and remittances in line with agreed service level agreements (SLAs).
- Coordinate and deliver training programmes for service providers on Old Mutualâs service standards, claims guidelines, policies, and operational processes.
- Share provider remittance statements and payment advice accurately and within agreed timelines and resolve related provider queries promptly.
- Monitor and address customer service issues to ensure timely resolution and an enhanced customer experience.
- Promote and embed a customer-centric culture through leadership by example, particularly in engagements with medical service providers.
- Track and monitor medical claims settlement turnaround times (TATs) to ensure compliance with internal standards and contractual obligations.
- Develop, maintain, and apply provider quality assessment tools, clinical quality scorecards, and continuous provider improvement plans.
- Clinical Quality Management
- Healthcare Networks
- Operational Efficiency
- Provider Contracts
- Provider Relations
- Service Delivery
- Bachelors Degree (B): Medicine (Required)
- Bachelors Degree (B): Nursing (Required)
- Bachelors Degree (B): Public Health (Required)
JOB-69846a79712df Vacancy title: Service Provider Relations Officer Jobs at: Old Mutual Deadline of this Job: Thursday, February 12 2026 Duty Station: KAMPALA | Kampala Summary Date Posted: Thursday, February 5 2026, Base Salary: Not Disclosed JOB DETAILS:
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Strategically manage and optimize Old Mutualâs medical service provider network by ensuring cost-effective contracting, high-quality healthcare delivery, and strong provider relationships, while driving clinical governance, operational efficiency, and an excellent customer experience for Old Mutual clients. Key Outputs and Deliverables - Manage provider contracting frameworks, including negotiated tariffs and reimbursement rates, annual tariff reviews, cost benchmarking against market rates, and the administration of capitation and fee-for-service (FFS) models.
- Build and sustain strong, strategic relationships with medical service providers through structured and ongoing engagements to enhance customer loyalty, service quality, and network performance.
- Design, implement, and continuously improve a quality assurance framework to ensure high standards of healthcare service delivery to Old Mutual clients.
- Gather, analyze, and interpret market intelligence on provider practices to inform pricing strategies, quality improvement initiatives, and operational decision-making.
- Negotiate, reconcile, and manage provider tariffs, including the development of medical and surgical packages to secure competitive and cost-effective pricing.
- Implement and manage a provider tiering framework to support cost control, member alignment, and consistent provider categorization across the business.
- Develop and execute a provider network expansion strategy, including the establishment of telemedicine and digital health partnerships to strengthen chronic disease management.
- Ensure timely follow-up on provider payments and remittances in line with agreed service level agreements (SLAs).
- Coordinate and deliver training programmes for service providers on Old Mutualâs service standards, claims guidelines, policies, and operational processes.
- Share provider remittance statements and payment advice accurately and within agreed timelines and resolve related provider queries promptly.
- Monitor and address customer service issues to ensure timely resolution and an enhanced customer experience.
- Promote and embed a customer-centric culture through leadership by example, particularly in engagements with medical service providers.
- Track and monitor medical claims settlement turnaround times (TATs) to ensure compliance with internal standards and contractual obligations.
- Develop, maintain, and apply provider quality assessment tools, clinical quality scorecards, and continuous provider improvement plans.
Skills - Clinical Quality Management
- Healthcare Networks
- Operational Efficiency
- Provider Contracts
- Provider Relations
- Service Delivery
Competencies - Directs Work
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education - Bachelors Degree (B): Medicine (Required)
- Bachelors Degree (B): Nursing (Required)
- Bachelors Degree (B): Public Health (Required)
Work Hours: 8 Experience in Months: 36 Level of Education: bachelor degree Job application procedure
Closing Date 12 February 2026 Application Link: Click Here to Apply Now
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