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Service Delivery Coordinator job at Exquisite Solution
Posted by: great-volunteer
Posted date: 2026-May-13
Location: Kampala
Service Delivery Coordinator 2026-05-12T15:12:05+00:00 Exquisite Solution https://cdn.ugashare.com/jsjobsdata/data/employer/comp_800/logo/exqu.png https://www.ugashare.com/jobs/ FULL_TIME Kampala Kampala 00256 Uganda Human Services Computer & IT, Business Operations, Installation, Maintenance & Repair, Customer Service 2026-05-29T17:00:00+00:00 8 Description Exquisite Solution Limited is hiring a Service Delivery Coordinator for a client in the telecommunications sector. In this role, you will be responsible for ensuring service quality, monitoring SLA compliance, validating outage (RFO) reports, and maintaining alignment between internal systems and customer PM/CM maintenance trackers. Key Responsibilities - Manage end-to-end ticket lifecycle, ensuring proper ownership and confirmed closure.
- Coordinate Field Engineers to ensure timely updates, SLA compliance, and issue resolution.
- Review and validate RFO reports for accuracy, completeness, and root cause clarity.
- Confirm service resolution before closure and reopen tickets where issues persist.
- Monitor SLA compliance and escalate risks or breaches promptly.
- Produce regular service delivery reports highlighting performance trends and issues.
- Ensure alignment between internal systems and customer PM/CM trackers for audit readiness.
- Facilitate clear communication and coordination across service delivery teams.
- Maintain accurate service records to ensure accountability and traceability.
- Support continuous improvement of service delivery processes and performance.
Qualifications and Requirements - Bachelor’s degree or Diploma in IT, Engineering, Telecommunications, or related field.
- Three years’ experience in NOC, ISP, telecom, field service, or operations roles.
- Strong knowledge of ticketing systems and service delivery workflows.
- Experience with PM/CM or similar service compliance frameworks is an advantage.
- Strong coordination skills with disciplined follow-up and task ownership.
- High attention to detail in documentation and reporting.
- Proficient in Microsoft Excel and service reporting.
- Manage end-to-end ticket lifecycle, ensuring proper ownership and confirmed closure.
- Coordinate Field Engineers to ensure timely updates, SLA compliance, and issue resolution.
- Review and validate RFO reports for accuracy, completeness, and root cause clarity.
- Confirm service resolution before closure and reopen tickets where issues persist.
- Monitor SLA compliance and escalate risks or breaches promptly.
- Produce regular service delivery reports highlighting performance trends and issues.
- Ensure alignment between internal systems and customer PM/CM trackers for audit readiness.
- Facilitate clear communication and coordination across service delivery teams.
- Maintain accurate service records to ensure accountability and traceability.
- Support continuous improvement of service delivery processes and performance.
- Strong knowledge of ticketing systems and service delivery workflows.
- Strong coordination skills with disciplined follow-up and task ownership.
- High attention to detail in documentation and reporting.
- Proficient in Microsoft Excel and service reporting.
- Bachelor’s degree or Diploma in IT, Engineering, Telecommunications, or related field.
- Three years’ experience in NOC, ISP, telecom, field service, or operations roles.
- Experience with PM/CM or similar service compliance frameworks is an advantage.
JOB-6a03434557fb7 Vacancy title:
Service Delivery Coordinator Jobs at:
Exquisite Solution Deadline of this Job:
Friday, May 29 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Tuesday, May 12 2026, Base Salary: Not Disclosed JOB DETAILS:
Description Exquisite Solution Limited is hiring a Service Delivery Coordinator for a client in the telecommunications sector. In this role, you will be responsible for ensuring service quality, monitoring SLA compliance, validating outage (RFO) reports, and maintaining alignment between internal systems and customer PM/CM maintenance trackers. Key Responsibilities - Manage end-to-end ticket lifecycle, ensuring proper ownership and confirmed closure.
- Coordinate Field Engineers to ensure timely updates, SLA compliance, and issue resolution.
- Review and validate RFO reports for accuracy, completeness, and root cause clarity.
- Confirm service resolution before closure and reopen tickets where issues persist.
- Monitor SLA compliance and escalate risks or breaches promptly.
- Produce regular service delivery reports highlighting performance trends and issues.
- Ensure alignment between internal systems and customer PM/CM trackers for audit readiness.
- Facilitate clear communication and coordination across service delivery teams.
- Maintain accurate service records to ensure accountability and traceability.
- Support continuous improvement of service delivery processes and performance.
Qualifications and Requirements - Bachelor’s degree or Diploma in IT, Engineering, Telecommunications, or related field.
- Three years’ experience in NOC, ISP, telecom, field service, or operations roles.
- Strong knowledge of ticketing systems and service delivery workflows.
- Experience with PM/CM or similar service compliance frameworks is an advantage.
- Strong coordination skills with disciplined follow-up and task ownership.
- High attention to detail in documentation and reporting.
- Proficient in Microsoft Excel and service reporting.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Application Deadline is 29th May, 2026. To apply for this job please visit Application Link:
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