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Service Delivery Associate Jobs In Uganda
Posted by: ugashare-Volunteer
Posted date: 2024-Jun-26
Location: Kampala
Job Summary The successful candidate will play a crucial role in onboarding clients on our platform, verifying accounts and moderating listing on the website. - Minimum Qualification : Bachelors
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements Our Vision Africa’s most user-centric and transparent career ecosystem
Our Mission We connect the right candidates with the right opportunities Position: Service Delivery Associate Job Mission Ugashare Uganda is seeking a detail-oriented and dedicated Service Delivery Associate to join our dynamic team. The successful candidate will play a crucial role in onboarding clients on our platform verifying accounts and moderating listing on the website. Reporting to Head, Operations & Experience Direct Reports None Key Responsibilities: Verification of Employers: Conduct thorough verification of employers to ensure compliance with job posting standards and policies. Order Management: - Create and manage order numbers for sales processes.
- Process sales orders and confirm payments.
Job Posting and Moderation: Post organic job listings as - Manage and post jobs sourced through scraping activities.
- Moderate and approve self-service job posts through the Applicant Tracking System (ATS).
Lead Generation: - Scrape potential leads from platforms such as WhatsApp.
- Track and update lead progress in the CRM system.
Customer Support: - Respond to customer tickets daily, ensuring timely and effective resolution of issues through the Zoho Desk.
- Handle customer inquiries through different channels such as calls and WhatsApp.
Required Skills and Qualifications: - Experience: Previous experience in a customer service or operational role.
- Technical Skills: Proficiency in CRM systems, job posting platforms, and Microsoft Office Suite.
- Communication Skills: Excellent written and verbal communication skills.
- Detail-oriented: Strong attention to detail and organizational skills.
- Problem-Solving: Ability to handle customer inquiries and resolve issues efficiently.
- Time Management: Ability to manage multiple tasks and prioritize effectively.
How to apply. All candidates should send their updated CVs and application letters through THIS JOB APPLICATION LINKÂ
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