Service Centre Manager job at Career Directions Limited (CDL)

The role requires a results-oriented individual with strong leadership, operational, and customer service skills to ensure efficient repair processes, effective inventory control, and superior customer satisfaction.

Key Responsibilities:

• Manage repair intake, job card documentation, and technician assignments.
• Monitor daily operations, reports, and KPIs.
• Handle customer communication, updates, and after-service feedback.
• Oversee spare parts ordering, stock levels, and petty cash management.
• Lead, mentor, and evaluate the performance of service staff.

Requirements:

• Bachelor’s Degree in Business, Engineering, or a related field.
• Proven experience (6+ years) in service centre or technical operations management.
• Strong leadership, customer service, and communication skills.

• Manage repair intake, job card documentation, and technician assignments.
• Monitor daily operations, reports, and KPIs.
• Handle customer communication, updates, and after-service feedback.
• Oversee spare parts ordering, stock levels, and petty cash management.
• Lead, mentor, and evaluate the performance of service staff.

• Bachelor’s Degree in Business, Engineering, or a related field.
• Proven experience (6+ years) in service centre or technical operations management.
• Strong leadership, customer service, and communication skills.