Service Advisor job at CFAO Mobility

Join our CFAO MOBILITY Division!

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys to development on the Continent. We must constantly find the most efficient mobility solutions for the greatest number of people. Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering, including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts.

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.

We looking for a SERVICE ADVISOR M/F based: Uganda

Job Purpose:

To ensure customer satisfaction through effectively identifying customer needs and communicating them to the workshop team.

Key Duties and Responsibilities:

Ensure speedy maintenance and repair through clear identification of customer needs and accurate job card preparation

Achieve set targets for service budget.

Achieve timely debt/cash outstanding collection from customers.

Responsible for ensuring that the service department contributes to customer satisfaction by providing excellent customer care & strengthening customer relationships for both existing customers and prospective clients.

Utilize the service appointment system to maximize the facility and manpower capacity as well as reduce the no-show rate

Provide clear cost estimates, monitor the work progress and keep customers informed of additional work done, changes to cost and completion times.

Ensure proper explanation of customer invoices in terms of all parts, labour, and lubricants & consumables charges.

Actively promote the services and benefits of the distributor service and parts departments to all customers.

Take all necessary actions to address, resolve & follow-up all customer complaints in the shortest possible time

Ensure that all customer vehicles are clean and ready according to the promised completion time

Ensure customers are regularly updated on their vehicle status

Ensure timely resolution of customer complaints.

Core Competencies (Skills and Behaviours):

Communication skills

Interpersonal skills

Proven selling skills

Team player

Maintains high accuracy and attention to detail under pressure.

Education and Experience Requirements:

Degree/Diploma in Mechanical Engineering or related Course

At least two years’ experience in the automotive industry

Qualified driver with strong competence in manual and automatic transmission

Must have a valid driver's license.

Profil request:

Education and Experience Requirements:

Degree/Diploma in Mechanical Engineering or related Course

At least two years’ experience in the automotive industry

Qualified driver with strong competence in manual and automatic transmission

Must have a valid driver's license.

• Ensure speedy maintenance and repair through clear identification of customer needs and accurate job card preparation
• Achieve set targets for service budget.
• Achieve timely debt/cash outstanding collection from customers.
• Responsible for ensuring that the service department contributes to customer satisfaction by providing excellent customer care & strengthening customer relationships for both existing customers and prospective clients.
• Utilize the service appointment system to maximize the facility and manpower capacity as well as reduce the no-show rate
• Provide clear cost estimates, monitor the work progress and keep customers informed of additional work done, changes to cost and completion times.
• Ensure proper explanation of customer invoices in terms of all parts, labour, and lubricants & consumables charges.
• Actively promote the services and benefits of the distributor service and parts departments to all customers.
• Take all necessary actions to address, resolve & follow-up all customer complaints in the shortest possible time
• Ensure that all customer vehicles are clean and ready according to the promised completion time
• Ensure customers are regularly updated on their vehicle status
• Ensure timely resolution of customer complaints.

• Communication skills
• Interpersonal skills
• Proven selling skills
• Team player
• Maintains high accuracy and attention to detail under pressure.

• Degree/Diploma in Mechanical Engineering or related Course
• At least two years’ experience in the automotive industry
• Qualified driver with strong competence in manual and automatic transmission
• Must have a valid driver's license.