Job Title:Â Senior Specialist – RAN/TX Performance and Reporting
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Manager – Network Quality and Performance Management
About the Company:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa
Job Summary: Â Â Reporting, analytics and monitoring of Network quality and performance metrics.
Key Duties and Responsibilities: Â Â
Proactive monitoring and trending of KPIs with professional interpretation that will enable network performance improvement.
Developing and implementing comprehensive analytics that allow raw data to be transformed into business insights
Driving end to end Network strategy initiatives to achieve Business Objectives.
Designing and implementing Network KPI improvement initatives to improve User experience.
Ensuring data accuracy and consistent routine and on-demand reporting on network quality and performance to internal and external, executive OPS review and board.
Improve customer experience through Benchmarking drive tests to develop initiatives to improve Network Quality
Develop reporting systems and dashboards to help with regular monitoring of network performance metrics
Work with customer experience teams to improve cutomer experience through clear incident management
Regular report preparation of network performance and presentation to a wide spectrum of stakeholders.
Form part of the change management board to manage network changes and post implementation and performance monitoring
Suggest improvements to network performance, capacity and scalability.
Collaboration: Refers to formal and informal relationships
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Direct reports: Manager Network Quality and Performance Management.
Matrix reports: Peers in Network Group, Capital Projects, Business Intelligence.
Key Customers:Â Network Group, Marketing, Finance, Sales, MS ZTE, Customer Services, IT, UCC
Key Suppliers & Relations: HUAWEI, ZTE,ERICSSON,ATC
Â
Qualifications, Skills and Experience: Â
Education
BSc Electrical/Telecommunications Engineering,
Work Experience
A minimum of five years in Network/Service Planning or Network operations.
Training:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
Advanced Telecomunications and latest network technologies
Proficiency in Advanced Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, Sharepoint etc)
A clear understanding of Drive test technologies and log
Proficiency in Network KPIs
Data analytics and visualization
Knowledge:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
Negotiation skills
A highly specialised technologist with mathematical, statistical and problem solving abilities. Lateral thinking and general systems-interconnectivity knowledge
Excellent PC and computing skills.
Driving Skills
Communication skills
Behavioral Competencies                                                                                                                                         Â
Organized
Leadership and Team work
Interpersonal
Innovative
“General working conditions/ Inherent requirements/ Tools of trade (e.g., shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.) ”
Planning oriented business communication facilities Phone, Email, Laptop,
Network and Service quality measurement tools /probes like drive test kits
Regular attendance of workshops and seminars to keep abreast with technological changes
Access to Network/ Service quality data logging systems
KPA Quality Standards/ Measures (KPI’S for job)
All MTN Network services have clearly defined Quality of Service parameters
All network quality issues are followed up and resolved
Network performance KPIs meeting UCC set targets
End to End network and service performance within MTN performance specifications and meeting customer QOS requirements.
Timely report generation and sharing
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.
Click Here
Deadline: 14th October 2024
For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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