Senior Products and Innovations Officer job at Microfinance Support Centre Limited ( MSC )

The Microfinance Support Centre Ltd is seeking to fill the position of Senior Products and Innovations Officer. This role is crucial for driving business growth, enhancing customer experience, and strengthening the organization's competitive advantage through the design, development, and implementation of innovative products and services.

Responsibilities or duties

• Designing, developing, and implementing the Institution and clients' products and services.
• Review and enhance existing products to ensure continued relevance and performance.
• Develop and implement the institutional innovations strategy.
• Conduct feasibility studies and customer research to inform product design.
• Generate market intelligence reports for decision making.
• Evaluate product and innovations impact on target sectors and communities.
• Prepare periodic reports on product performance.
• Organize trainings and mentorship on innovation, product design and customer centric approaches.
• Facilitate knowledge and peer learning across functions/ departments.
• Regularly conduct product appraisals on existing and new products to review the performance of each product and share periodic product performance reports.
• Ensure continuous Research and Development to improve processes and products through gathering of data and competitor information.

Qualifications or requirements (e.g., education, skills)

• Honours degree in any of the following fields; Business Administration, Economics, Commerce, Development Finance, Computer Science, Business Computing, business Statistics or any other related discipline from a recognized University / Institution.
• Possession of relevant computer skills is a must.

Experience needed

• Eight (08) years of progressive working experience in business development services, Credit Management or related fields with at least 4 years of related work experience 2 of which are in the area of research and product development at the middle management level.
• Proven experience in promoting Government program and working with communities.
• Demonstrated experience in driving product development and innovation agendas in Development Finance Institutions.
• Strong interpersonal skills with a focus on Business engagement and Industry networking.
• Strong skills in business process analysis and redesign.
• Ability to inspire, motivate and influence at all levels of partnerships.
• Ability to demonstrate assertive behavior, a creative, innovative & self-motivated person.
• Ability to demonstrate business acumen with the flexibility and creativity to achieve results, a person of Innovation and flexibility in marketing and PR.
• Ability to generate new ideas, and solutions and develop creative approaches. Ability to lead teams.
• Ability to supervise teams.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Membership in a financial services sector professional association will be an added advantage.
• MSC is an equal opportunity employer and is open to transparent recruitment processes. Any form of lobbying /canvassing for support will lead to disqualification of the concerned candidate.
• Submission of falsified academic documents and/or false information regarding their experience and qualifications will lead to automatic disqualification and possible prosecution.

• Designing, developing, and implementing the Institution and clients' products and services
• Review and enhance existing products to ensure continued relevance and performance
• Develop and implement the institutional innovations strategy
• Conduct feasibility studies and customer research to inform product design
• Generate market intelligence reports for decision making
• Evaluate product and innovations impact on target sectors and communities
• Prepare periodic reports on product performance
• Organize trainings and mentorship on innovation, product design and customer centric approaches
• Facilitate knowledge and peer learning across functions/ departments
• Regularly conduct product appraisals on existing and new products to review the performance of each product and share periodic product performance reports
• Ensure continuous Research and Development to improve processes and products through gathering of data and competitor information

• Relevant computer skills
• Product development and innovation
• Business engagement and Industry networking
• Business process analysis and redesign
• Ability to inspire, motivate and influence
• Assertive behavior
• Creative, innovative & self-motivated
• Business acumen
• Flexibility and creativity
• Ability to generate new ideas and solutions
• Ability to lead teams
• Ability to supervise teams

• Honours degree in Business Administration, Economics, Commerce, Development Finance, Computer Science, Business Computing, business Statistics or any other related discipline from a recognized University / Institution
• Eight (08) years of progressive working experience in business development services, Credit Management or related fields
• At least 4 years of related work experience
• 2 years of experience in research and product development at the middle management level
• Proven experience in promoting Government program and working with communities
• Membership in a financial services sector professional association (added advantage)
• Relevant computer skills