Senior Officer – Recoveries job at DFCU Bank
Posted by: great-volunteer
Posted date: 2026-Apr-11
Location: Kampala
Senior Officer â Recoveries 2026-04-10T18:09:55+00:00 DFCU Bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7435/logo/dfcu%20Bank.jpeg https://www.dfcugroup.com/ FULL_TIME Kampala Kampala 00256 Uganda Banking Accounting & Finance, Business Operations, Customer Service, Management 2026-04-17T17:00:00+00:00 8 DFCU Bank is hiring a Senior Officer â Recoveries responsible for proactively managing written-off recoveries for Retail Banking accounts in order to boost the recoveries on the P&L and to ensure full compliance with internal and statutory regulations and guidelines on asset quality to minimize losses to and maximise revenue for the Bank. Reporting to the Manager Remedial & Recoveries â Retail, KEY ACCOUNTABILITIES: - Manage recoveries on the written off accounts under retail Banking.
- Make collection calls and/or conduct field visits.
- Develop repayment plans on customersâ financial situation and advise customers on alternative repayment options.
- Resolve and provide customer service regarding loan related matters. Communicate and follow up effectively with customer queries, disputes etc.
- Process customer instructions within set TAT guidelines.
- Issue repayment reminders and /or demand notices.
- Updating customer files.
- Enlist the support of the Manager- Remedial & Recoveries-Retail to resolve more complicated loan matters and identify root causes of non-payment.
- Prepare and Present cases to ICC that are within the mandate of ICC.
- Refer matters to Legal in a timely manner when turnaround of a payment plan of a written off facility is breached or not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner and within set procedures to minimize losses & negative publicity (reputational risk).
- Process release of securities for accounts that have been paid off.
- Support the Collection Support officer in Following up on Insurance claims and related documentation.
- Recommend accounts to be outsourced to our external debt collectors for unsecured loans and litigation depending on the matter.
- Creating awareness to other bank staff on portfolio management.
- Initiate and follow up the foreclosure process within the guidelines of the Foreclosure and manage property acquired as a result of foreclosure.
- Deal with stake holders eg Auctioneers & Bailiffs, External Lawyers and External Debt Collectors.
- Any other duty as advised.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED: - Bachelorâs Degree in Economics, Statistics, Commerce, Business Administration or equivalent.
- 4 yearsâ experience in a Financial Institution with at least 1 â 2 yearsâ experience in credit approval & structuring, credit administration and debt recovery.
- Credit administration and credit analysis skills are an added advantage.
- Thorough understanding of the Bankâs Credit policies.
- Thorough knowledge of FIA/IFRS guidelines & regulations on asset quality.
- Basic understanding of the legal framework.
- High standards of performance and Control of Quality
- Leadership, management (Initiative, decision making, dispute resolution, good customer service, very good negotiation skills).
- Proficiency in computer packages specifically Word, Excel and PowerPoint.
- Knowledge of Bank governing laws and regulations.
- Relationship management skills.
- Excellent numerical skills.
- Computer skills.
- Negotiation and presentation skills.
- Possess excellent interpersonal, written and oral communication skills.
- Willingness to travel extensively and to work long hours where required to achieve the Bankâs objectives.
- Demonstrated knowledge of banking regulations, policies and procedures relating to Loan Workout processes.
- Knowledge and understanding of the laws, processes, and documentation about foreclosures, legal action, and solvency/bankruptcies, and recovery of delinquent commercial loans.
- Proficient in the use of Microsoft Office applications and utilization of various applications for loan collections & recovery.
- Excellent understanding of the banking act and prudential guidelines.
- Good knowledge of banking products and evolving credit risk management systems.
- Business Management / Knowledge.
- Financial Management.
- Project & Data Management.
- Change Management.
- Accounting / Budgeting skills.
- Risk Management, ability to identify and take corrective steps.
- Credit evaluation skills (restructure debt).
- Manage recoveries on the written off accounts under retail Banking.
- Make collection calls and/or conduct field visits.
- Develop repayment plans on customersâ financial situation and advise customers on alternative repayment options.
- Resolve and provide customer service regarding loan related matters. Communicate and follow up effectively with customer queries, disputes etc.
- Process customer instructions within set TAT guidelines.
- Issue repayment reminders and /or demand notices.
- Updating customer files.
- Enlist the support of the Manager- Remedial & Recoveries-Retail to resolve more complicated loan matters and identify root causes of non-payment.
- Prepare and Present cases to ICC that are within the mandate of ICC.
- Refer matters to Legal in a timely manner when turnaround of a payment plan of a written off facility is breached or not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner and within set procedures to minimize losses & negative publicity (reputational risk).
- Process release of securities for accounts that have been paid off.
- Support the Collection Support officer in Following up on Insurance claims and related documentation.
- Recommend accounts to be outsourced to our external debt collectors for unsecured loans and litigation depending on the matter.
- Creating awareness to other bank staff on portfolio management.
- Initiate and follow up the foreclosure process within the guidelines of the Foreclosure and manage property acquired as a result of foreclosure.
- Deal with stake holders eg Auctioneers & Bailiffs, External Lawyers and External Debt Collectors.
- Any other duty as advised.
- Leadership, management (Initiative, decision making, dispute resolution, good customer service, very good negotiation skills).
- Proficiency in computer packages specifically Word, Excel and PowerPoint.
- Knowledge of Bank governing laws and regulations.
- Relationship management skills.
- Excellent numerical skills.
- Computer skills.
- Negotiation and presentation skills.
- Possess excellent interpersonal, written and oral communication skills.
- Willingness to travel extensively and to work long hours where required to achieve the Bankâs objectives.
- Demonstrated knowledge of banking regulations, policies and procedures relating to Loan Workout processes.
- Knowledge and understanding of the laws, processes, and documentation about foreclosures, legal action, and solvency/bankruptcies, and recovery of delinquent commercial loans.
- Proficient in the use of Microsoft Office applications and utilization of various applications for loan collections & recovery.
- Excellent understanding of the banking act and prudential guidelines.
- Good knowledge of banking products and evolving credit risk management systems.
- Business Management / Knowledge.
- Financial Management.
- Project & Data Management.
- Change Management.
- Accounting / Budgeting skills.
- Risk Management, ability to identify and take corrective steps.
- Credit evaluation skills (restructure debt).
- Bachelorâs Degree in Economics, Statistics, Commerce, Business Administration or equivalent.
- Credit administration and credit analysis skills are an added advantage.
- Thorough understanding of the Bankâs Credit policies.
- Thorough knowledge of FIA/IFRS guidelines & regulations on asset quality.
- Basic understanding of the legal framework.
- High standards of performance and Control of Quality
JOB-69d93cf3b40c5 Vacancy title: Senior Officer â Recoveries Jobs at: DFCU Bank Deadline of this Job: Friday, April 17 2026 Duty Station: Kampala | Kampala Summary Date Posted: Friday, April 10 2026, Base Salary: Not Disclosed JOB DETAILS:
DFCU Bank is hiring a Senior Officer â Recoveries responsible for proactively managing written-off recoveries for Retail Banking accounts in order to boost the recoveries on the P&L and to ensure full compliance with internal and statutory regulations and guidelines on asset quality to minimize losses to and maximise revenue for the Bank. Reporting to the Manager Remedial & Recoveries â Retail, KEY ACCOUNTABILITIES: - Manage recoveries on the written off accounts under retail Banking.
- Make collection calls and/or conduct field visits.
- Develop repayment plans on customersâ financial situation and advise customers on alternative repayment options.
- Resolve and provide customer service regarding loan related matters. Communicate and follow up effectively with customer queries, disputes etc.
- Process customer instructions within set TAT guidelines.
- Issue repayment reminders and /or demand notices.
- Updating customer files.
- Enlist the support of the Manager- Remedial & Recoveries-Retail to resolve more complicated loan matters and identify root causes of non-payment.
- Prepare and Present cases to ICC that are within the mandate of ICC.
- Refer matters to Legal in a timely manner when turnaround of a payment plan of a written off facility is breached or not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner and within set procedures to minimize losses & negative publicity (reputational risk).
- Process release of securities for accounts that have been paid off.
- Support the Collection Support officer in Following up on Insurance claims and related documentation.
- Recommend accounts to be outsourced to our external debt collectors for unsecured loans and litigation depending on the matter.
- Creating awareness to other bank staff on portfolio management.
- Initiate and follow up the foreclosure process within the guidelines of the Foreclosure and manage property acquired as a result of foreclosure.
- Deal with stake holders eg Auctioneers & Bailiffs, External Lawyers and External Debt Collectors.
- Any other duty as advised.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED: - Bachelorâs Degree in Economics, Statistics, Commerce, Business Administration or equivalent.
- 4 yearsâ experience in a Financial Institution with at least 1 â 2 yearsâ experience in credit approval & structuring, credit administration and debt recovery.
- Credit administration and credit analysis skills are an added advantage.
- Thorough understanding of the Bankâs Credit policies.
- Thorough knowledge of FIA/IFRS guidelines & regulations on asset quality.
- Basic understanding of the legal framework.
- High standards of performance and Control of Quality
- Leadership, management (Initiative, decision making, dispute resolution, good customer service, very good negotiation skills).
- Proficiency in computer packages specifically Word, Excel and PowerPoint.
- Knowledge of Bank governing laws and regulations.
- Relationship management skills.
- Excellent numerical skills.
- Computer skills.
- Negotiation and presentation skills.
- Possess excellent interpersonal, written and oral communication skills.
- Willingness to travel extensively and to work long hours where required to achieve the Bankâs objectives.
- Demonstrated knowledge of banking regulations, policies and procedures relating to Loan Workout processes.
- Knowledge and understanding of the laws, processes, and documentation about foreclosures, legal action, and solvency/bankruptcies, and recovery of delinquent commercial loans.
- Proficient in the use of Microsoft Office applications and utilization of various applications for loan collections & recovery.
- Excellent understanding of the banking act and prudential guidelines.
- Good knowledge of banking products and evolving credit risk management systems.
- Business Management / Knowledge.
- Financial Management.
- Project & Data Management.
- Change Management.
- Accounting / Budgeting skills.
- Risk Management, ability to identify and take corrective steps.
- Credit evaluation skills (restructure debt).
Work Hours: 8 Experience in Months: 48 Level of Education: bachelor degree Job application procedure
Application Link:Click Here to Apply Now
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