Senior Manager - Technology Solution job at MTN-Uganda

Main Purpose:

To lead the design, development, and delivery of advanced Network-as-a-Service (NaaS) and wholesale technology solutions that enable MTN Uganda to achieve its strategic objectives in connectivity, infrastructure sharing, and digital transformation. This role ensures technical excellence, compliance, and innovation to support MVNOs, ISPs, hyperscalers, and enterprise customers.

Context

Bayobab is entering a new phase where operational and commercial excellence to maximize value from its Infrastructure business. FibreCo is a fully owned subsidiary of Bayobab which has been set up to drive Fiber connectivity. The management team of Bayobab FibreCo is expected to drive synergies across verticals of the infrastructure business, create an integrated InfraCo with a “one stop shop” value proposition for end customers and minimise operational costs.

There is an increased focus in the commercial areas, new products and services and scaling up of the infrastructure business. The incumbent must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation
• A dynamic and evolving field of Telecommunications & Fiber Connectivity
• Rapidly changing ICT/wholesale environment
• Revolutionary hybrid workforce practices which are bringing together global labour markets
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring.
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Agile ways of working

MTN Uganda Limited is an equal-opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Senior Manager - Technology Solutions

Reports to: General Manager - Wholesale & Carrier Services

No. of Vacancies: 1

Key Performance Areas

Operational Delivery Management: Commercial Operations & Planning

Solution Design & Architecture:

• Develop and implement scalable, secure, and innovative wholesale technology solutions.
• Ensure alignment with MTN Group standards and regulatory requirements.

Technology Strategy & Roadmap:

• Drive the NaaS roadmap and integration of emerging technologies (cloud, edge computing, SDN).
• Support infrastructure-sharing initiatives and national roaming frameworks.
• Drive transformation from Telco to Techco and beyond infrastructure connectivity

Project Delivery & Governance:

• Oversee end-to-end solution deployment, ensuring quality and timely delivery.
• Implement governance frameworks for compliance and risk management.

Stakeholder Engagement:

• Collaborate with commercial teams to align technical capabilities with market needs.
• Engage with regulators and industry bodies on technology standards and compliance.

Innovation & Continuous Improvement:

• Identify opportunities for automation, cost optimization, and service reliability.
• Benchmark against global best practices in wholesale technology solutions.

Profitable Growth

• Approve new initiatives and provide costing for complex solutions.
• Prepare proposals on change initiatives, SLA policies, and procedures.
• Resolve issues affecting time, scope, productivity, cost, or resources and guide on escalated issues.
• Lead major client engagements to identify and deliver complex solutions.
• Drive risk mitigation and control, seeking input from relevant parties.

People and Culture

• Lead and direct physical and virtual teams.
• Act as an ambassador and role model for the MNS team by embodying brand values and behaviors.
• Create a positive and engaging work environment.
• Enhance employee engagement through relevant interventions within the Wholesale BU.
• Attract, develop, and retain talent.
• Build professional relationships with external customers.
• Foster a culture of continuous evaluation, improvement, and high performance, with accountability and consequence management.

Governance and Control

• Ensure compliance with all relevant policies and procedures for self and team.
• Implement and maintain effective SLA strategies to support the business.
• Establish controls and processes to minimize revenue leakage.
• Ensure proper project controls to manage financial and operational risks.
• Implement appropriate Delegation of Authority (DoA) procedures.

Financial Management

• Develop and manage operational and project initiative budgets in line with business objectives.
• Reduce operational costs in line with least cost operating strategies derived from business drivers.

Stakeholder Management

• Hold strategic meetings, ensuring relevant participation and providing guidance and support during discussions.
• Manage executive stakeholder relationships with MNS customers and technology providers.
• Maintain relationships with business partners and customers, ensuring contract adherence.
• Identify mutually beneficial situations with external partners.

ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

• Develop and implement scalable, secure, and innovative wholesale technology solutions.
• Ensure alignment with MTN Group standards and regulatory requirements.
• Drive the NaaS roadmap and integration of emerging technologies (cloud, edge computing, SDN).
• Support infrastructure-sharing initiatives and national roaming frameworks.
• Drive transformation from Telco to Techco and beyond infrastructure connectivity
• Oversee end-to-end solution deployment, ensuring quality and timely delivery.
• Implement governance frameworks for compliance and risk management.
• Collaborate with commercial teams to align technical capabilities with market needs.
• Engage with regulators and industry bodies on technology standards and compliance.
• Identify opportunities for automation, cost optimization, and service reliability.
• Benchmark against global best practices in wholesale technology solutions.
• Approve new initiatives and provide costing for complex solutions.
• Prepare proposals on change initiatives, SLA policies, and procedures.
• Resolve issues affecting time, scope, productivity, cost, or resources and guide on escalated issues.
• Lead major client engagements to identify and deliver complex solutions.
• Drive risk mitigation and control, seeking input from relevant parties.
• Lead and direct physical and virtual teams.
• Act as an ambassador and role model for the MNS team by embodying brand values and behaviors.
• Create a positive and engaging work environment.
• Enhance employee engagement through relevant interventions within the Wholesale BU.
• Attract, develop, and retain talent.
• Build professional relationships with external customers.
• Foster a culture of continuous evaluation, improvement, and high performance, with accountability and consequence management.
• Ensure compliance with all relevant policies and procedures for self and team.
• Implement and maintain effective SLA strategies to support the business.
• Establish controls and processes to minimize revenue leakage.
• Ensure proper project controls to manage financial and operational risks.
• Implement appropriate Delegation of Authority (DoA) procedures.
• Develop and manage operational and project initiative budgets in line with business objectives.
• Reduce operational costs in line with least cost operating strategies derived from business drivers.
• Hold strategic meetings, ensuring relevant participation and providing guidance and support during discussions.
• Manage executive stakeholder relationships with MNS customers and technology providers.
• Maintain relationships with business partners and customers, ensuring contract adherence.
• Identify mutually beneficial situations with external partners.

• Network-as-a-Service (NaaS)
• Wholesale technology solutions
• Cloud computing
• Edge computing
• SDN (Software-Defined Networking)
• Infrastructure sharing
• National roaming frameworks
• Project management
• Governance frameworks
• Risk management
• Stakeholder engagement
• Regulatory compliance
• Automation
• Cost optimization
• Service reliability
• Team leadership
• Talent development
• Financial management
• SLA management

• Proven experience in designing, developing, and delivering advanced Network-as-a-Service (NaaS) and wholesale technology solutions.
• Experience with emerging technologies such as cloud, edge computing, and SDN.
• Strong understanding of telecommunications and fiber connectivity.
• Experience in managing projects and implementing governance frameworks.
• Excellent stakeholder engagement and collaboration skills.
• Experience in driving transformation initiatives.
• Demonstrated ability to lead and manage teams.
• Experience in financial management and budgeting.
• Knowledge of regulatory requirements in the telecommunications sector.